Forward Auto receptionist assigned number to an external number

[PlutoHuck]

One of the departments that I support is moving off of the zoom phone system to the one that I administer for our company. Is there a way for me to forward the 4 the auto receptionist to an external DID?

I need to do this prior to porting the number out so they have no interruption.

Thank you.

[KristianN]

You should be able to add external contacts to perform that function.

You will find the external contacts management section under phone system management > company info > account settings > external contacts. Add the external contact, your routing option should be PSTN and you should now be able to point those AR's at the newly created external contact(s).