Hey we are trying to update Zoom (from 6.2.2 to 6.2.3 on Windows) on one of our users machines but we can't install, uninstall or update Zoom. We get the error message "The feature you are trying to use is on a network resource that is unavailable" but we don't use a network resource but just a local installation on the C drive here's the path: "C:\Program Files\Zoom\temp\temp.msi". Also when guiding it to the right folder where this installer sits it's throwing the same error.

What I tried: 
Downloading Zoom installer 64 bit from the official site. No success in installation it tries to remove the old installation but runns into the same error as mentioned above.

Uninstalling Zoom doesn't work it also runns into the same error.

Updating via the app doesn't work also the same error occurs.

Question: 
Is there a Zoom tool for clean uninstallation?

Any help would be appreciated. 

Been having this problem for two months with no resolution.

Computer is hooked up to Dual Monitors and works fine for the day until I join a Zoom Meeting at which point ALL of the computers apps, moving my mouse around the screen, etc. all lags. 

AGAIN, computer only lags once I join the Zoom Meeting, even if my mic and camera are off and I'm not screensharing. All apps lag. Mouse movement lags bad which has nothing to do with internet. 

About half of the time, I can unplug from the dual monitors and it'll speed up. Sometimes it requires restarting my computer for the computer to stop lagging even after the call. 

Hardware & Software:

 - Dell Latitude 7430 (new in March 2023) / 12th Gen Intel Core i7-1265U 1.80GHz / 32GB Ram / 64-bit, x64-based processor /Windows 11 Enterprise version 22H2

- TWO Dell 2422HE monitors with built-in docking station, daisy-chained and plugged into laptop via USB-C. 

Modem hardwired to Monitors. 

- Zoom v 5.16.1 (22523)....the most up-to-date available for my company as of 9/26/2023. 

- Internet Speed Off of VPN: Download 295 MBPS (13 latency), Upload 294mbps (10 latency)

- Internet Speed On VPN: Download 20mbps (112 latency), Upload 54mbps (118 latency) 

Solutions Tried: (restarted after all of them)

- Deleting Zoom, Reinstalling. 

- Checking for BIOS updates daily.

- Checking for Zoom updates daily.

- Manually checked Graphics Driver Updates

- Manually checked monitor updates. 

- I have tried all of these Zoom Settings - checked and unchecked all of these. restarted after unchecking/checking each. 'Use dual monitors' in General, Otimpize quality of the video I send with de-noise, optimize quality of the video I receive with super resolution, ALL of the hardware acceleration options, Video Rendering Method -> Direct3D9. 'Use TCP connection for screensharing' Use hardware acceleration for screensharing and to optimize video sharing. 

- I had another set of dual monitors (Spectre brand, lower resolution) and connected to those with an external docking station. Same issue exists. 

- Zoom on Cisco VPN and off of VPN. 

- My previous company laptop ran on Zoom Meetings fine with these monitor set ups. 

- I've tried this hardwired to monitor, and not hardwired. 

- I'll close all apps but Google Chrome and/or Excel during the Zoom Meeting and it doesn't help. 

- CPU and Memory rarely get above 60% and I have never seen them get above 70% even when computer is lagging like crazy. 

- Processes that seem to correlate with when I join a Zoom Meeting and the computer starting to run slow: 'Windows Audio Device Graph Isolation' and sometimes 'System interrupt'

 Any suggestions? 

Is this possible? This new update is horrible for my productivity. The drop down for dates and times versus tabbing through them and typing is not what I want, and it no longer connects to my iCal like it used to, making me have to manually add every single meeting to my calendar. Can I just go back to the last version? Or is there a setting to revert these changes? Driving me crazy.