Hello, I have an issue during Zoom meetings. Whenever someone shares their screen and there's music playing (along with a singer), I can only hear the singer's voice but not the background music.

I have already enabled "Original Sound" and tried various methods, including uninstalling and reinstalling Zoom. I also tried turning off the "Original Sound for Musicians" option, but the issue still persists.

I would appreciate any help or solutions you can provide for this issue.

Hi,

We organise online seminars where videos are being shared on screen and reviewed and commented by a professional . We have a ZoomWorkplace Pro Monthly plan and with a few members this works but as soon as the group is a little bit bigger the videos start lagging. 

I am the host and I have excellent internet connection, the videos are stored locally (so not internet based) and I see the videos perfectly on my screen. However for many participants they are lagging behind which destroys the whole purpose of the seminar. One participant changed from a PC to an iPad and it worked better. 

Has anyone experienced this before? How can we solve it? Our next seminar is in a few weeks and I am wondering if we need to look for another provider. 

Thank you! 

Hi,

Does anyone know how to return a participant to their breakout room after they loose connection and have to rejoin the meeting? When I try to do it, the room they were in is not available as an option so I have to move them into a different room first and then move them back into their previous room. Surely there is an easier way of doing this.

Thanks,

Anna

Zoom Audio not working on Windows 10

I have tried every tutorial/guide on the internet and nothing is working! Please Help
No audio from zoom while on earphones. I cannot hear others' audio or speak while plugged in my earphone.

- I am unmuted
- My earphones work when using other software and websites but just not zoom
(e.g. skype, youtube, etc)

Things I have tried:
- Changed the input and output audio settings in zoom to 1) the same as system and 2) to my earphones

- Tried the "test speaker and microphone" and failed in every test

- Used different earphones to plug into the earphone jack -> same result, no audio output or input (My Bluetooth wireless buds works on zoom without audio issue but not wired earphones )

- Make sure system > advanced sound options > zoom meetings are turned up to 100

- Allowed microphone access in Windows' Privacy Setting

- Uninstalled zoom (and removed all of the leftover files), restart my laptop and reinstall zoom for 3 times

- Edit: I updated, uninstalled and installed the external mic, headphones, microphone and speakers drivers on my laptop as per Ip-Man's suggestion (Thank You!)  below but it did not solve my problem

(I am on a Windows 10 laptop with earphone plugged into the earphone jack)

Please help! This problem has severely affected my zoom meetings and lessons - Thank you in advance