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Chromebook authentication not working

Amputnam
Newcomer
Newcomer

Since yesterday (Monday, 02/17) I haven’t been able to join my restricted meetings on my Chromebook with my registered email. I am able to join on my phone with the same email. I have heard that this is currently a problem with Chromebooks from others who join the meeting. I have tried everything on my Chromebook (deleting cookies, restarting, re-logging in, disabling extensions, trying from Firefox, downloading the Zoom app, etc). How can I join on my Chromebook? Has anyone been able to resolve this problem?

6 REPLIES 6

vinylvinyasa
Explorer
Explorer

@Amputnam I'm experiencing this as well! https://community.zoom.com/t5/Zoom-Meetings/Can-t-join-meetings-from-Zoom-on-Chromebook/td-p/223178 Really hoping someone at Zoom sees and fixes this soon.

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello there,

Welcome to the Zoom Community! We're glad to have you here.

Please try updating your web browser, as our web app requires the two most recent browser versions for optimal performance.

If you need further assistance, please follow this thread


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

vinylvinyasa
Explorer
Explorer

@MGSR : I'm using the latest version of Chrome on my Chromebook/box, and I'm still experiencing this issue. (I clicked Settings > About > Check for Updates just to be triple sure.)

vinylvinyasa
Explorer
Explorer

@MGSR I wish it were that simple, Mark. I'm running the latest version of Chrome on my Chromebook/box, and I'm still experiencing this issue.

Amputnam
Newcomer
Newcomer

The problem has randomly resolved itself for tonight. They must have fixed the problem, because last night I tried everything to resolve it and nothing would work. I hope this is fixed for everyone else as well!

if the problem occurs again I will update. 
Thank you!

Amputnam
Newcomer
Newcomer

The problem randomly resolved itself for tonight! They must have fixed it because last night I tried everything and nothing would work. I hope it is fixed for everyone else too!
If the problem reoccurs, I will give an update.

Thank you!

my apologies if I replied twice, I do not see my reply here so I am typing it again lol