I am struggling with my Zoom camera. When I join a meeting, it shows my screen as grey with a laptop on the screen. The camera on my laptop is circled. I am not sure how to fix this. This has never happened to me before.  I am not sure if my camera should be the same as the system or integrated system. I am also not sure what the video rendering method and hardware acceleration option should be. I looked at the troubleshooting steps and I am honestly lost as where to start to fix this. I wish I could attach a photo of my screen and settings. It is also disappointing that I cannot receive support from a live agent unless I have a paid subscription. 

when I try to share my computer audio when sharing my screen,

A prompt comes up and asks me to input my administrator username and password to download an audio device.

I am using a MacBook. Not sure which version of Zoom I have.

Is there a way around this? Why is my Zoom doing this?

Tested version: 6.3.5 (54827)

Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly.

Mic configuration: 1 channel, 24 bits, 192000 Hz

To reproduce:

- Change the microphone settings to 1 channel, 24 bits, 192000 Hz in the windows sound config

- Try to either make a call or open the settings in the audio session

- The call / settings window will instantly crash

Workaround

- Set the microphone to use a lower frequency (like 96000 Hz or lower)

Hi,

I have this issue where during a Zoom meeting, the audio suddenly starts to sound crippled. On a level that I can barely understand what others in the meeting are saying. This only happens when I use a bluetooth headset. At first I thought the headset was the issue. I got it replaced by a headset from a different brand, but the issue remains. I don't have crippled sound when using the headset for e.g. listening to music. It also does not happen always. I can get the sound back to normal by disconnecting the bluetooth and then connect again. I hear from colleagues that they experience the same with different headsets and also only with Zoom.

Does anyone else recognize this problem? Is there a way to prevent the crippling from starting? It's really annoying to have to disconnect the headset in the middle of a meeting!