Cannot delete cloud recording

[rsb1]

Error says "Cloud Recording has been disabled. Delete existing recordings or purchase additional storage to continue to record"

When I go to recordings, there are no recordings there.

There is no Trash tab/link so cannot see/delete what's there.

I am the account admin and only user. I have an active (basic) Workplace Pro account (and Webinar subscription).

How can I delete recordings from trash?

thanks all!

[jdott16 · Accepted solution]

Hello   @rsb1

It appears Cloud Recording may be disabled on your account. I would verify in your Account Settings and Personal Settings that Cloud Recording is enabled if you have an active Pro account and then you should be able to delete your cloud recordings.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[CarlaA]

Hi @rsb1 I just wanted to let you know that I’ve marked @jdott16's response as the accepted solution as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.