Hi guys I keep receiving this "zoom keeps saying unsupported format". I'm trying to get the video in advanced so I can record myself. I did one video ok, but then the second one it gave me this...tried to re-installing zoom, still the same.

Any idea why this? shall I convert the MOV (done on an  i phone)? I also tried to turn the video (from vertical to horizontal, then re-saved it and still can't do it). I guess my only option is to share the screen and record myself? 

Please let me know! Thank you Gaia

Why does the sound quality of other apps get impacted when participating in a Zoom meeting (even when muted)?  Is there a way to fix this or work around it?

Background

I regularly host drop-in Zoom meetings (e.g., office hours for an instructor).  Often, the Zoom meeting will be empty unless someone drops in to get help.  While waiting for someone to join, I am often doing other things including listening to music, watching a video, or similar (which I pause/stop when someone joins).  I am always muted when doing this.

The audio is great when Zoom is not in a meeting.  However, as soon as I join a Zoom meeting, the audio quality of the non-Zoom apps drop significantly.  As soon as I close the Zoom meeting, the audio quality returns to normal.

I have tried changing audio settings in various ways (including selecting all of the various options in the "Audio Profile" section of the Audion settings) and have not seen any specific improvements.  The other apps are always impacted.  Perhaps I'm not setting them correctly, so any tips would be helpful.

I just want my recordings. They seem to have disappeared.   These are ministry recordings, please help me obtain them. My Zoom just converted without my permission to business from one platform and the recordings disappeared.  I send these recordings out to people who are sick and shut-in at home, or who just don’t go to church.

Respectfully,

Overseer Carol 

After having issues, I uninstalled and tried to reinstall. The software initializes, the app list says its installed, but there is no icon on the task bar and cannot find the program in file explorer. Tried some of the trouble shooting steps, but I am hoping there is a simple explanation for this. Anyone?

First of all i am paying for this service. Alot of money every f. month and i cannot get any customer support?

Second why dont u just make it easy for people to join with audio? It is that frikking difficult? A lot of people cant read english and the process is too difficult when you cant even read english. 

And why tha F did u change my personal meeting ID in the latest update so every f. normal meeting i have needs the new link.

Do you ever suvery your customers? Then you would get feedback on these things.

I am out of this s. service.

I need to join a meeting that lasts 3 hours.  I'm NOT the host, just a participant.  MY Zoom plan is the Basic which limits me to a 40 minute meeting.  I don't use Zoom for business and only use about 5 times per year.  Will I get cut off after 40 minutes from a meeting I am a participant and NOT the host?

this was never an issue in the past.  I have reloaded Outlook, and the new Zoom with workcenter will not connect to my Outlook calendar.  Asks for "EWS URL" at one point, but does not accept the value (assuming I followed the directions correctly - no one outside of an IT department is going to know what EWS URL is!!!).  It also says you can just use email address, but tried every input field and that is not working either.  It is VERY important that my meetings are recorded on my calendar (and every user).  If this problem is due to a recent change to Zoom, you need to change it back so that the connection is automatic like before.  Or else, lose customers - this is totally unacceptable.