Our company (a training center) missed to download a user report at the proper time (our fault). Now I know there's a limit in the time span we can go back to retrieve user reports, for us that's (now) May 2023, but the meeting we need to retrieve (for a requested control by Italian authorities) was in December 2022. Is there any chance to retrieve that report? with a special request or anything else? Thank you for reading.

When setting up all my meeting, I turn on automatically recording to my computer.  In the the last 5 (or more) sessions, the automatic recording has not worked.  If I remember, I can turn it on during the live session, but would really like not to have to remember when I am live.  Please advise.

I am experiencing an issue with Google Calendar not syncing with Zoom as expected. According to the Zoom documentation, the sync should occur within 2 minutes. However, this is not happening in my case.

Details:
- I have configured the Google Calendar integration with Zoom as per the provided instructions.
- When I start a Zoom meeting, I receive a callback with the topic name "Google Calendar Meeting (not synced)".
- I have waited well beyond the 2-minute window, but the calendar events still do not sync

This has been happening to us for a long time but recently the frequency of it has increased. Is there any workaround for this to get the meeting details?

Hi

I need to mount a second camera over my piano, but it will be upside down. Is there a way in iOS to flip the 2nd camera’s output so it appears right side up to my online students? I can do this via my desktop, but I cannot find that option on my iPad. 

thanks

darren

Hi,

I installed the Zoom client on my Red Hat 8 laptop with the aid of this document: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063458#h_b6ce9fba-dd38-4448-80c0-ac2e58db3acc . 

This however installs with a local package that won't update with the global system update tools (dnf/yum...). Thus it requires a manual update process to keep up with the latest updates (and to keep it secure).

Is there any other way to install it with an actual repository so that it will be updated correctly with the system update tool?

Kind regards.

We have postponed a zoom meeting that was going to take place on July 30. The meeting will now take place in September or October, date tbc.

I have just sent a 'cancellation' message to all our registrants, sending them a note to say the meeting is postponed.

I now find that the registrants box is empty and I cannot retrieve their names and email addresses. Can anyone please help?

Of course I now realise I should have backed this up before cancelling. However, there was no warning that the data might be deleted and I had no idea that cancelling would also delete data. 

Without their names and emails I shall be unable to inform the registrants of the new date when this is confirmed 😞

Hi Zoom support,

Regarding the installation of Zoom on Windows, I am aware of two options:

• The standard installer, which automatically updates but creates a separate Zoom installation for each user for same device. For instance, if there are 5 users, there will be 5 installations of Zoom.
• The MSI Installer, which performs a single installation and shared by all users. However, Zoom does not have auto-update with this option.

Is there a way to achieve a single installation of Zoom that can be use by all users and also auto-updates?