Hi I run Windows 10, multiple browsers and the zoom app. I use zoom most days for work. We use company zoom accounts. Today when I logged into an online zoom meeting as host  as I do every day, zoom said the virtual background could not be loaded and the result was my video was turned off by zoom. I had a grey screen with a camera logo with a line through it instead of my camera working as normal. I tried logging in from different browsers, same result except zoom didn't tell me the virtual background couldn't be loaded, it just disabled the camera. I tried different zoom accounts, I tried the zoom app. Same result. I checked the settings for both the app and the online zoom system and both systems had 'none' highlighted for a virtual background. Switched my computer off and on ... no change. Cleared cookies / cache - no joy. I tried zoom for one of the accounts on my iphone using the zoom app and it worked fine. The problem is with my computer. Any ideas?

WOW!!! Zoom what happened??  

The recent updates to the Zoom user interface when accessing your account online are simply AWESOME!!!  The new layout brings a look and feel that is modern and fresh.  Navigation is easy and things have now been grouped and easily accessible from the moment you log in!!!   Great Job Zoom!!!    

I have three recurring meeting which each run weekly. I normally have chat disabled in all my meetings, but I'd like to enable chat for just one of those three sets of meetings.  Is there a way to do this using templates or something? Or do I have to go into settings before/after each of these meetings.

I admit that I don't really understand how templates work, so be gentle with me!!

Hi, i was trying to gather data using Zoom Network diagnostic tools for my study. A few days earlier, I was using it to get parameters like jitter, latency, bandwidth, etc., and then export it.

so, I was trying to gather another data today, and the export log doesn't have jitter, bw, latency, etc. 

what i expected 

id:9,{"context":{"page":"meetingtest"},"msg_type":"update","payload":{"audio":{"freq_unit":"KHz","jitter_unit":"ms","latency_unit":"ms","recv":{"freq":"-","jitter":"-","latency":"-","pack_loss":"-"},"send":{"freq":"32","jitter":"7","latency":"185","pack_loss":"0.0% (0.0%)"}},"bw_unit":"kb/s","conn_type":0,"data_center":5,"data_center_list":["Zoom Global Network","the United States (PAO)"],"enc_algor":"AES-256-GCM","net_type":1,"proxy":"","recv_bw":"365","send_bw":"747","share":{"fps_unit":"fps","jitter_unit":"ms","latency_unit":"ms","recv":{"fps":"-","jitter":"-","latency":"-","pack_loss":"-","res":"-"},"send":{"fps":"-","jitter":"-","latency":"-","pack_loss":"-","res":"-"}},"video":{"fps_unit":"fps","jitter_unit":"ms","latency_unit":"ms","recv":{"fps":"9","jitter":"5","latency":"249","pack_loss":"33.3% (46.3%)","res":"240x320"},"send":{"fps":"26","jitter":"4","latency":"185","pack_loss":"0.4% (3.1%)","res":"640x360"}}},"src":"stat"}
id:9,{"context":{"page":"meetingtest"},"msg_type":"update","payload":{"audio":{"freq_unit":"KHz","jitter_unit":"ms","latency_unit":"ms","recv":{"freq":"-","jitter":"-","latency":"-","pack_loss":"-"},"send":{"freq":"32","jitter":"7","latency":"185","pack_loss":"0.0%

and what i get now
980 09-03/08:45:23.965: [INFO] diagnostic::DiagnosticFramework::NotifyPTLogined
980 09-03/08:45:57.550: [WARNING] DiagnosticAddOn CDiagnosticAddOn::Init addon already inited
980 09-03/08:45:58.578: [INFO] diagnostic::DiagnosticFramework::OnGetBasicInfo: jsCallId id4cda7c2c210bc
980 09-03/08:45:58.718: [INFO] diagnostic::DiagnosticFramework::OnHistory: jsCallId id5cbdb78107863

i dunno if this was new update or i was misclicked, but please help me how to get that data 

Hello, please help. Every time I join a Zoom meeting, after a few minutes my screen freezes. I can still hear the audio, but I can no longer see anything or type. When I click, I get the message: "Zoom is not responding." It gives me the option to close the program or wait for it to respond. How can I fix this? I've already reinstalled Zoom three times. I can't attend my classes. I have Windows 11. Thank you.

I received an email with a no-reply address that said, "Your paid subscription has previously expired. You have lost access to Cloud Recordings. They will be set to be deleted from our systems in 30 days from the date of this email unless you renew your paid subscription."

Where do I find out if I have any Cloud recordings? I went to My Account and looked under Recording / Cloud Recordings but didn't see anything there.

I want to make I sure I don't have any Cloud recordings that I don't have backed up anywhere else that I might lose.

For the past few months I have had to close out of zoom then re-open it while a meeting is going on in order to get the full 5x5 gallery view on my iPad.  If I don't my screen is limited to 3x4 on each screen.  Also, when the screen is full, the top row controls cuts off the video participants.  I have hoped that zoom would fix these bugs but have not seen anything in the past app updates.  Is anyone else experiencing these issues on an iPad?  I also have trouble screen sharing files from icloud drive.  If i start a new meeting, i have to duplicate a file in my Files app, otherwise, the file shows up as a blank grey screen when I screen share in zoom.  Very frustrating.....