Very low resolution of my cloud recorded videos. How can I fix this?

[Aggi]

Hello. I have been recording to cloud zoom of my team meetings or my own meeting for a training video.  Unfortunately, when I download the video, it shows up in a very low quality, often 640x350 resolution or lower and it nearly looks pixilated.  How can I fix this?

[bstrelko · Accepted solution]

Please consult the article below for more info on recording quality:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421

Most likely, you do not have 1080p enabled on your account (formerly "Group HD", now "Meeting HD" - apologies that Zoom does not maintain their customer-facing documentation in an even remotely competent cadence).

[Aggi]

Thank you.  I have PRO plan so I don't even think I can higher than 720p which I was now told I qualify for and will have turned on. (Apparently, you have to request it and can't do it yourself).

Thank you for this article. It is helpful. Aggi

[tndb2106]

Hello Aggi,

were you able to resolve this?