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Zoom AI Companion2024-08-20 12:34 PM
Hello. I have been recording to cloud zoom of my team meetings or my own meeting for a training video. Unfortunately, when I download the video, it shows up in a very low quality, often 640x350 resolution or lower and it nearly looks pixilated. How can I fix this?
Solved! Go to Solution.
2024-08-21 12:22 PM
Please consult the article below for more info on recording quality:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421
Most likely, you do not have 1080p enabled on your account (formerly "Group HD", now "Meeting HD" - apologies that Zoom does not maintain their customer-facing documentation in an even remotely competent cadence).
2024-08-21 12:22 PM
Please consult the article below for more info on recording quality:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421
Most likely, you do not have 1080p enabled on your account (formerly "Group HD", now "Meeting HD" - apologies that Zoom does not maintain their customer-facing documentation in an even remotely competent cadence).
2024-08-21 01:08 PM
Thank you. I have PRO plan so I don't even think I can higher than 720p which I was now told I qualify for and will have turned on. (Apparently, you have to request it and can't do it yourself).
Thank you for this article. It is helpful. Aggi
2024-09-03 09:26 AM
Hello Aggi,
were you able to resolve this?