Zoom desktop client auto-uninstalling itself

[PAGW]

Hello, Zoom recently uninstalled itself on my computer (I saw the uninstall client pop up automatically and run). I reinstalled the client (v. 5.16.10), and it happened again about two days later. Is there a potential good reason for this behaviour or is it likely a bug?

[Rejulios]

Same with my case today. After using Zoom, i turned off my laptop. Then after opening it, Zoom was gone! No traces that it is installed. Is there any explanation for this?

[Giajones]

Why would I expect the Zoom client to have completely uninstalled itself every single time I have a meeting? This is an app that is held out as a professional service, yet I can't think of anything that will make me look more unprofessional as never being on time to a Zoom meeting because I have some sort of outrageous expectation for the app to stay installed between uses.

So, 10 minutes late to the meeting I finally get it installed, and there is not a single video effect available to use. Do I want my co-workers and other professionals to see me sitting in my bedroom????? NO I DO NOT.


Is it an unreasonable expectation for the app to not uninstall itself without warning or notice between uses?????? Apparently it is. This app has become a dumpster fire. Absolute trash. You're damaging my professional reputation because I expect the app to, hmm, how should I say it... I expect the app to actually work without constant reinstallation and reboots.

I can't with this app any more. I'm going to uninstall it myself and never use it again. I can't even express how unbelievably unreliable, buggy, and crash happy this app is. Complete garbage.

[visiio]

I am having the same issue, the need to reinsall everytime computer is restarted is frustrating

[storyhub]

Suggest running CleanZoom and installing the latest version. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

[visiio]

Have done this a number of times.
- uninstall zoom
- use zoom clean uninstall
- clear out all registry entries for zoom
- download and reinstall latest version
- the issue persists - any help /guidance would be appreciated

[NancyAG]

I am having the same issue on my brand new Mac.   It's so bizarre.  Sometimes the app will be there and sometimes Zoom has completely disappeared from my computer.  This is annoying!

[MGSR]

Hello there!

Zoom, like most applications, does not have the inherent capability to uninstall itself autonomously.

This is most likely an issue with the following:

• Antivirus or security software:

  • Windows: Some antivirus programs or security suites might mistakenly identify Zoom as a threat and remove it. Check the quarantine or exclusion settings of your antivirus software.
  • macOS: Similarly, on macOS, security software might flag Zoom as a potential threat and automatically uninstall it. Review the security settings and check for any quarantine actions.

• User Permissions:

  • Windows: If you’re not using an administrator account, you may lack the necessary permissions to install or maintain certain applications. This could lead to Zoom being removed.
  • macOS: Ensure that you have the appropriate user permissions to install and run applications. Lack of permissions might interfere with Zoom’s installation or persistence.

• Corrupted Installation Files:

  • Windows & macOS: Corrupt or incomplete installation files can lead to issues where Zoom might be removed during system maintenance or updates. Reinstalling Zoom with a fresh download can help.

• System Updates or Patches:

  • Windows: System updates or patches might inadvertently affect installed applications. Ensure your system is up-to-date and check if recent updates have caused issues.
  • macOS: System updates can sometimes interfere with applications. Verify that recent macOS updates are compatible with the version of Zoom you’re using.

• Group Policy or Security Policies:

  • Windows: In corporate environments, group policy settings might be configured to automatically uninstall certain applications. Check with your IT department if this might be the case.
  • macOS: Security policies set by your organization or system administrators might cause Zoom to be removed. Consult with your IT team if you’re in a managed environment.

• Application Conflicts:

  • Windows & macOS: Conflicts with other applications or system components could lead to unexpected removal. Ensure that the other installed software is not interfering with Zoom.

Please try these steps below when re-installing Zoom:

• Review Antivirus/Security Software: Temporarily disable your antivirus or security software and try reinstalling Zoom. Ensure that Zoom is added to the exclusion list if necessary.
• Run as Administrator (Windows): Right-click the Zoom installer and select “Run as administrator” to ensure you have the necessary permissions.
• Reinstall Zoom: Download the latest version of Zoom from the official website and reinstall it.
• Check System Updates: Make sure both your operating system and Zoom are updated to the latest versions.
• Consult IT (Corporate Environments): If you’re in a managed environment, contact your IT department to check for any group policies or security settings affecting Zoom.

Let us know if you need further assistance.

[Persons10]

So what happens when none of those things are the issue? And your Zoom still uninstalls itself every other day for the year (2023-24)? What then? It's not the Antivirus or security software. It's not User Permissions, the users are admin. System Updates or Patches isn't it, only a few users with this issue. it's not Group Policy or Security Policies, that would affect more users. Application Conflicts, nope! And can be Corrupted Installation Files. I would mean the Zoom download site files are corrupted. And I use Clean Zoom to uninstall. So what can be the cause of this? PLEASE FRIGHT IT OUT!