My organization  Children's Hospital & Medical Center is using Zoom for Virtual Care visits scheduled from EPIC EMR. 

There is a report that the attending person would get the following message when trying to connect.

This issue was reported today 11/12/21 at 1030 AM Central time.

Was there anything going on with zoom systems at this time? 

Are there any resources that can help identify what the issue was for this reported issue?

Error message below.

" Internal Server Error 

500 - v=2.0;clid=aw1;rid=INT_83bd87f96eb747df "

Link ti Error message below.

https://applications.zoom.us/telehealth?org_id=CgMhfvcnjqKjeaxAci5MSot452vSZQdce6MQ&data=Tnd8Yu53cBZRgTLVBB%2FWy6JcBtmtPxT30CNchRJugt5vqeRzp%2BiI%2BC2xyVWaQ%2F%2BViFJozy9qZoqZ%2BKgNJyMabwD5WYM1CcMTKeyzhScRRkx7ejFzZbrM120WQl5x%2BLqXkAQCAF05Op2F6MstEt7D1Q%3D%3D

In the past, I have used a virtual background.  Recently i changed my ZOOM password.  Now Virtual Background does not work.  I go to Virtual Background, "Manage Backgrounds", I see the background I want, but I cannot select it.  It does nothing.  But under the background, it states, "Uploaded by Admin."  What does that mean?  How can I can change it, so i can use a Virtual Background?

I'm pretty sure I know the answer to this, but I am supposed to check...

About a month ago we had an employee leave the company.  The account was deactivated.  Now today someone is looking for a recorded meeting from that account.  When I went to look the account is totally gone, like it was deleted (which I didn't do).  

I imagine that recording is gone, since I don't see it anywhere in our account.  And...do deactivated accounts get deleted eventually?  Or do I need to figure out if someone else deleted the account?

Thanks!

Hello, im having online guitar lessons and when i use zoom from my mobile phone it works fine, but when i try from my laptop my guitar is muted. After some research i found out what the correct audio settings are, but it still doesnt work. I have unclicked the "auto adjust mic volume" button and clicked the "enable original sound for musicians" button. Then when in a meeting i click original sound for musicians on, on the top of the screen. Still my guitar is muted. Can anyone help me? Even the teacher doesnt have a clue. How do i fix this?

I followed the directions to sync my zoom calendar to google ( Then under (1) “Profile” tab, go to the (2) “Calendar and Contacts Integration” section and click (3)”Configure Calendar and Contacts Service” button, Then select the option for “Google” and select “Next”., The next screen will display what permissions you are allowing Zoom to have over your Gmail account. For our purposes we want to leave both options selected and click the “Next Button”., I confirmed the zoom account + google calendar were the same, gave permissions) 

I also made sure on my zoom app that it has calendar syncing with the same Gmail address.  

A zoom meeting I'm invited to it on my personal calendar but NOT my zoom meeting list.

My zoom meetings are NOT showing up on my google calendar. Any suggestions? 

As you can see from the screenshot, the 2 meetings I have in zoom are not showing up on my calendar. 

In the past, when i would login to the same zoom meeting with 1 account multiple times, each subsequent connection would be warned that polling would not be available or something to that effect. Recently, i'm not sure when it changed, this warning no longer appears. Also the polling window now shows up for all sign-ins where previously didn't. The interesting thing is that it lets all sign-ins vote in the poll but which ever sign-in is the first to submit gets the vote. The second and subsequent sign-ins do not get tallied. 

I know it's not common, but in my environment where people share their webinar links and account information, the warning was at least a reminder to people that they needed to use their own account in order to make sure their votes got tallied. 

Also i'd like to take this moment to suggest that there should be control over who can receive or disable polls. 

Last month, I set up around 50 meetings spanning Jan-Dec 2025. This week, I am trying to schedule additional meetings for 2025, but I can't add anything past 9/24/2025. I'm following the same process as last month with similar meeting details. Is there something I need to be doing differently?

I took the most recent update - i don't recognize this product any more.  I have it linked to my fathom account and now I am having the most difficult time logging in to meetings i have been invited to.  My account doesn't permit live chat - wtf??!!!  this is not service - now if i don't use the right tags here it blocks me as well.  this is beyond frustrating.  PS have been a zoom user for about 8 years