Hi, everyone!

This started happening last week.  When sharing a document to monitor 2, my Gallery from monitor is somehow going along with it and ending up underneath the shared document.  What remains on monitor 1 could be anything from my desktop view, to e-mail, to Windows doc files, etc.  

Not sure what to do.  I've checked settings, reinstalled Zoom.  Please help.

Thank you.
Joyce

Recently purchased a new Surface Pro and tried to use Zoom. 

Zoom loads fine and can get to the point of communicating with invited attendees but when I try to share my screen it will not work. Either indicates that I am screen sharing but just shows a blank screen that Attendees cannot see or momentarily shows my shared screen (with Powerpoint Presentation) then goes blank.

A few times it maintained the shared screen but then I lost voice communications or got kicked out of Zoom altogether. 

Anyone else having this issue. I have tried uninstalling and re-installing Zoom but no change.

Good day, I scheduled a meeting and posted a message to the participants in the meeting chat however I got this notice: that x email address is an external user and cannot be added and to Change my privacy settings to add the user, but I am not seeing anything is privacy to adjust.

Hoping someone can help me. I was invited to a Zoom meeting, which I recorded on my local device, but I cannot find the recording. Is there any way of retrieving it or is it gone forever? This was nearly 2 hours of info I really need, so I'm sick to my stomach at this.

I have a user that schedules meetings for their manager.   Meetings are scheduled in Outlook and in some meetings appointments they use the Zoom Outlook plug-in to add a Zoom call.   In Outlook, the user has "Read and Manage" and "Send As" permissions.  In Zoom this user has been assigned Schedule Privilege in Zoom by their manager.   

When this user creates a Outlook meeting without a zoom link, they can reschedule the meeting  as normal.  When the user creates an Outlook meeting and adds a Zoom meeting they can save the meeting, but when trying to reschedule a meeting that also contains a Zoom call link, the meeting will always revert back to it's original time.  

Has anyone ever seen this happen and know of a fix?   

TIA, 

Eric

Recently, about 2 weeks ago, I've had issues with seeing my clients in the waiting room when they enter using a laptop, as soon as they switch to their mobile phone, they pop up in the waiting room. Probably 25% of clients that use a laptop I can see them in the waiting room and the rest have to switch to their mobile phone. Is this a user error or some kind of glitch with Zoom?