We have implemented a system where teachers receive an email with the Zoom class link 15 minutes before their scheduled class. Recently, many teachers have reported an issue where an unknown host joins their Zoom meeting, accepts participants, and then leaves the meeting shortly after without any further actions.

After thorough investigation, including scanning our web logs and checking the IP addresses of the participants, we found that all the unauthorized access attempts were coming from Microsoft IP addresses (potentially Safe Links or Microsoft 365 services). This was corroborated by a similar issue reported on  Reddit, where we identified matching IPs.

Additionally, our SendGrid logs confirmed that the Zoom links were clicked twice within a minute for all the affected users, which aligns with the issue timeline.

Request for Assistance:

We are seeking guidance on how to prevent these unauthorized accesses. Specifically:

1. How can we prevent Microsoft services from automatically accessing our Zoom links?
2. Are there any specific settings or configurations within Zoom or our email system that can help mitigate this issue?

Any assistance or recommendations would be greatly appreciated.

Thank you for your support.

When I create a regular meeting in Outlook, it uses the Normal template, which is set for the Calibri 11 font. When I then add a Zoom invite, using the Add a Zoom Meeting button in the toolbar, it adds the invite and text with the Aptos 12 font. This may not seem major but it adds a lot to my workload when I have to edit the font each time for each invite. How do I tell the Zoom plugin to use the Normal template, which is set for Calibri 11?

Versions

• Ubuntu 22.04 LTS (runnning on X, not Wayland)
• Zoom Client 5.10.4 (2845)

Steps to reproduce

1. Open a new meeting or join an existing meeting.
2. Let somebody else share her desktop.
3. Maximize the shared desktop screen if not already so.

Description

Once the window is maximized, it seems to be impossible to resize it to a smaller size. It also is not possible to grab the shared window and drag it around, moving it to another screen. This behavior seems to occur either since the upgrade to Ubuntu 22.04 LTS or the Zoom Client.

I am following the instructions for adding a custom background image (iMac - OS Sonoma 14.5). I have a Zoom Workplace Pro account

1. In the navigation menu, click Room Management then Zoom Rooms.
2. Click the Account Settings link.
3. Click the Account Profile tab.
4. Under Setup, locate the Background image for Zoom Rooms setting.

But when I get into Zoom Rooms there is nothing else, no account settings link or account profile tab -- what do I do now?

On my laptop. the zoom desctop client uninstalls itself randomly. i can even sit in a meeting and it uninstalls itself. just today it has happended 4 times from 8 til 12.

I have tried the following: 

• Forced uninstall then install
• Checking app security in case windows 11 have a problem with the app and found NOTHING
• added zoom to trusted apps
• updated apps and windows

Stil. uninstalls itself..... i am turning to hatespeach!

I just updated my Zoom (Version: 6.1.5 ) and I can no longer annotate content that is shared by other people. I can only annotate when I am sharing my own content. I noticed that the zoom version before this one had a little pencil that would appear which would enable annotation. However, this pencil button as been re-integrated back into the regular Zoom nav bar in this latest version of zoom (6.1.5). I am on a MacBook Pro (Running OS 12.5).

I tried to to trouble-shoot by:
- updating to latest version of Zoom (Version: 6.1.5 )

- reinstalling the latest version of Zoom from the Zoom download center

- restarting my machine

- checking advanced settings for screen sharing / annotation (both on my account, and on others' accounts)

- testing calls with a number of other users 

Cannot find a way to solve this.