Hi, I just found out that my ZOOM Pro subcription does not provide audio transcripts of recorded meetings. 

I am writing my dissertation and I need those transcripts for academic ends.

Should I upgrade to Businness? If so, will I lose my cloud recordings?

What should I do?

Thanks,

P

Audio transcript setting not found 

We have a pro account; we have been successfully recording meetings to the cloud. Our Annual meeting on Wednesday morning did not record properly although it said "recording". The recordings section has only 3 files with no content. We have not yet had this experience and the recorded meeting needs to be submitted to our board. 

Our meeting summary has the note "A summary was not generated due to insufficient transcript".

I see other meetings in the recent past have 2 or 3 entries in the list of recordings and transcripts, but not the one I need. 

Is there any way you can help me recover the recording of this meeting?

Hi there, we noticed in our monthly Zoom reporting that it has started included Zoom calls with only 1 participant.

We've reached out to some of our users and have found majority are user errors where they've joined the call, no one else shows up and they forget to disconnect.

We can't think of any other instance where a call with only one participant would be considered a meeting that went ahead.  We are considering excluding these calls from our tally of monthly completed calls. 

Has anyone else encountered this or have any background info on why these have started to be included in the reports? 

Thanks!

I'm based in Russia. If this is the case. 
When I start a conference (usually with 1 guest) it works all right. But as soon as more than 1 guest wants to join, any video whatsoever stops for all of us. Presumably, only 2 guests can speak and the third is lost...video gets lost for all of us. Sound can remain sometimes, sometimes not. Very poor service.