We have a Zoom Pro subscription. I create Zoom meetings on behalf of everyone in my firm. I have had multiple users tell me that when they go to host their meetings that I have set up, they don't see the breakout rooms at all. The icon is there, but no rooms are set up.

However, when I access the same meeting, I can see the rooms are set up.

Originally this was happening with the users using the desktop app, but now I've been told that at least one of them is accessing their meetings through Zoom.us, and they still can't see the breakout rooms, where I can.

Does anyone have any idea on why this might be happening? I haven't been able to find any possible solution. Thanks in advance!

TL:DR; I need to know how to find out what's wrong.

The video rarely has an issue, but the audio issue is consistent, so this issue is perplexing. The audio is usually of more importance, and it cuts out for any talker about every minute and a half for about 5 seconds. I'm having to ask people to repeat their last sentence(s) often in a meeting, and it's starting to aggravate everyone.

I need to know how to troubleshoot this issue. Everything else using the internet is running fine. I've been running speed tests when the issue happens and there's nothing showing an issue, everything looks normal.

I did notice that at the office I don't run into the issue, so it has something to do with my setup, though I haven't tested in the app (and I don't want to). What I'm looking for is how to find out what's wrong. I need to know if there's some sort of debugging menu/HUD/logging or something that can show me what's going on when the audio cuts out. It obviously has something to do with the audio stream, which apparently is on its own channel or buffer separate from video. I need to know what is failing there, how to troubleshoot it, and how to fix it. I shouldn't need to install the Zoom app to have sensible meetings; Zoom provides the browser option and it should work right consistently, period.

Summary: I need to know how to find out what's wrong.

Strange one -  we use Zoom for our  camera club meetings  and  we play  audio/ Visual  files   all attendess  can  hear  the  audio apart  from one  who  cant . The  same person  can  hear  people  talking  its only music  on AV files 

its a  windows  PC and  i cant understand  why  - can  any one  help 

Hi everyone! I'm using Zoom in my Safari browser and I have a problem. I can only see the person that is talking, but I want to see all users in the meeting. I don't know how to do this because there's no setting like this in the browser. Please help.

Hey There,

So I tried to contact support about this but apparently I don't pay enough money each month to talk to a real person. Coo coo coo.

I have settings that are locked in my account (like requiring using a password to enter Zoom Chats) that I want to turn off which say they are "Locked By Admin," ....but I am the admin. I'm the only one who uses this account. 

Anyone have any suggestions on how to fix this? 

Thank you! 

Danielle

Bonjour,

Lorsque je suis en réunion zoom, je peux entendre mes interlocuteurs mais eux ne m'entendent pas.

J'ai désinstallé et réinstallé l'application. Les test sons sont ok.

J'ai eu le support technique apple qui ne comprend pas d'où vient le problème.

Est-ce que quelqu'un a déjà eu ce type de problème?

Merci de votre aide

I use Calendly which enables participants to select their own meeting time etc and Zoom is the meeting platform configured within Calendly, so that the participant is sent a link for the actual meeting. However when they then try to join the meeting, they are being presented with a message that says “sign in to join this meeting, the host requires authentication on the commercial zoom platform to join this meeting. Please sign in with a commercial zoom account to join”

How do I change this so they don't have to have a zoom account too sign in to the meeting?