Zoom meeting didn't record

[sharonsrose]

We have a pro account; we have been successfully recording meetings to the cloud. Our Annual meeting on Wednesday morning did not record properly although it said "recording". The recordings section has only 3 files with no content. We have not yet had this experience and the recorded meeting needs to be submitted to our board. 

Our meeting summary has the note "A summary was not generated due to insufficient transcript".

I see other meetings in the recent past have 2 or 3 entries in the list of recordings and transcripts, but not the one I need. 

Is there any way you can help me recover the recording of this meeting?