Hi there,

I am hosting a day long meeting and had it as registration only. I had gotten about 34 registrants already. We have someone entering the meeting as a surprise to receive an award, we were worried she would not be allowed to enter the "registration only" event and changed it to anyone can join at anytime. I did not realize that this would change it from a registration event and we would lose all those contacts! 

If I change it back to registration will those people still be there? Is there any way to get those participants back without them having to re-register!

Thank you!!

Hi, I'm opening up a meeting where participants have to register for the meeting via the zoom registration page. I use a link shortener so that the URL will look cleaner. Problem is when mobile users open this link, one of three things will happen:

1.  goes straight to the registration page (my experience).
2. a pop-up will appear to allow the Zoom app to be opened. If you proceed, it'll go open the Zoom app for you to sign in. If you click "Cancel", it'll bring you to the registration page. 
3. it'll straight away open the Zoom app.

So the feedback we keep getting was that many people are experiencing 2 and 3 saying they can't get through to register. Is there any way of bringing people straight to the Zoom registration page only?

Hi There,

Just a quick preface to say that I work in Ed-Tech, have tried all the solutions posted online, and have still not resolved the issue. 

I have a family that uses Zoom for tutoring, and it immediately drops the call no matter what device/network they are connected to. We have tried windows/mac/android, hardwiring/Wifi, and have run into the same issue across the board.  The call drops, and the entire Zoom Windows closes randomly, usually within the first few minutes (or even seconds).  The instructor on the other end does not have this issue with any other students, just this one. This student also has issues with multiple other instructors meetings, when the rest of the class doesn't.

I've disabled screen share/audio/video, disabled hardware acceleration, basically any factor that could potentially affect the dropped calls. There is no specific action that causes the drop that I can tell, it can happen before even fully connecting. We 'joke' that the issue is with them personally, because we've seemingly tried changing each factor separately, to no avail. 

Does anyone have an idea of potential causes? I can't seem to find a common factor.