I used to have frequent problems with Zoom freezing up during a meeting and had to restart the program whenever this occurred. I eventually traced the problem to use of an external camera and found that if the camera is disconnected during the meeting, Zoom crashes. I think the original problems were due to an unstable USB hub, but I can reproduce them by deliberately turning off the port on the USB hub or by unplugging the camera from whatever USB port it is plugged into, whether on a hub or directly on the laptop. I obtained identical results testing with a second external camera. Once the crash happens, only a restart will fix it, even if the external camera is reconnected. I have no problems when using the computer's internal camera.

I think that by plugging the camera directly into the laptop, I can get a USB connection stable enough to make this problem relatively infrequent. But does anyone know why this even happens? Is there a setting I can change that would make Zoom less sensitive to the camera connection?

Thanks!

Hi all. I want to set up a zoom meeting that acts like a webinar (I have a pro account so up to 100 is fine). I've worked out that I can send out a registration code so people register if they pay to enter. Given the topic, many people will want to join using a pseudonym. Is there a way to encourage the First name / Last name on the registration form to be a pseudonym, or to encourage people to change their name before entering the meeting? 

Even better, but I'm pretty sure this isn't possible, I'd like them to register with their real name, but then Zoom change it to a pseudonym they choose on registration. (Eg first: John surname: Smith pseudonym: HappyPenguin and then when they join their name becomes Happypenguin). 

So here is my isssue. I am working on changing the format of the automatic Outlook email for scheduling or inviting others to a Zoom meeting through the branding settings. When adding a <a href> html tag to the preset Freemarker template, it shows up as intended on the preview in Zoom settings, but actually sending the email in Outlook has it displayed as a literal string including the actual words “<a href=meeting_url>” rather than the text that should replace the link such as “Click here”​.

I'm trying to download the transcript of a recent zoom meeting. The meeting was recorded, Create audio transcript is selected in advanced cloud recording settings, and I can see it in the Transcripts tab. However, when I try to download it, I get this error message: Request failed with status code 403. Advice I've found points to all the normal things like; check you're signed into correct account and have the correct permissions (which I do)... does any body have any idea what might be going wrong?

Hello There, 
After I updated Zoom version to 6.2.2 on my Mac  yesterday,  my zoom meeting display is keeping changes automatically,  even I set the "Adjust for low light" to Manual.

 It works as expected in previous version 6.1.11. 

Does anyone have the same issue? How to resolve it? 
Any suggestions  are really  appreciated . 

Hi There!

I'm a Manjaro Linux user and recently Zoom App is not saving the PREFERENCES any more!

Every time I launch Zoom, I have to go through all my personal preferences all over again!

I have searched for any "config" file on my PC at /home and at /opt directories and there is nothing related there!

Previous version just worked perfectly! But not anymore!

Any help?

Ricardo_Freitas

(Brazilian user)