Zoom client issue - Mouse input hang-up to UBS when meeting starts program
Dear all, Please refer to below as problem symptom when occurring the defect. Please see below step. This symptom is happening to apply KVM swith board. Chipset information So, please check it find a solution about this issue. We are looking forward to hearing from you soon. Thanks,
We having an issue where my mouse input stops for my entire computer and I need to plug in my mouse again when I start a Zoom meeting. After 10-20 seconds or hang-up mouse input stops again and only fix I've found so far is this method. This doesn't occur with any other software. I am thinking this has to do with some setting related to mouse control, but I haven't found anything online about this yet.
1. Plug in the wireless USB keyboard/mouse?
2. It is worked well.
3. Execute ZOOM software. And then show login in window.
At this time, wireless USB keyboard/mouse does not work. Other function is worked well. Only wireless USB keyboard/mouse has problem.
If I unplug wireless USB dongle and plug it again, wireless USB keyboard/mouse is worked well. But, If I execute ZOOM software again, issue is duplicated again.
This issue is duplicated some wireless USB keyboard/mouse.?
But, If I connect wireless USB keyboard/mouse to motherboard USB port directly, it is no problem.
KVM swith board chipset : ASIX Chipset AX68002
Problem mouse IC chipset : A582
Best regards,
Marvin Yang.
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