Blue Popup boxes when Screen sharing

[Ellzy24]

Hello, we have been having a companywide issue with blue popup boxes displaying when sharing a screen in zoom. These take up the screen and will block your view to see PowerPoint, or any application being shared. This happens in our conference rooms, and on our laptops while in a Zoom meeting. Others on the call can see it as well. We were told by Zoom customer support to check out our graphics card drivers, which we have Intel Iris. All drivers are up to date, including the newest Zoom 6.2.3. We have tried switching screen sharing modes, which will sometimes resolve the issue if laptops are set on "Advanced Share Without Window Filtering". But the next day this issue arises again, and the different modes will not resolve this. We host daily meetings, and webinars with outside suppliers and business owners. These meetings are very important, I have opened up two separate tickets with Zoom Support, and all I get back is more questions. We as a company will be moving away from Zoom very soon if this is not resolved. Anyone else having a similar issue? 

[storyhub]

I host lots of Zoom meetings every week using broadcast equipment and numerous screen sharing of graphics on a windows 11 machine (which I built) with an NVIDIA graphics card with 4 screens and have never seen such an issue. This issue is most likely hardware related. I also have older windows 10 computers, iPhones (old and new), and an iPad that do not exhibit such behavior. I would suggest trying other hardware (equipment that is not company owned) to see if the issues are hardware, power point, drivers, etc.

[Alecto161]

I am having this very same issue! A blue box apears on my screen when using zoom and I can't get rid of it. It is very distracting and VERY unprofessional. I am amazed there is no help coming from zoom to fix this.

[MGSR]

Welcome to the Zoom Community @Alecto161! Kindly check out this article for troubleshooting steps. Let us know if this helps or if you need further assistance.