Hello everyone,

i have a zoom workplace pro subscription and even after turning on the toggle for HD recording, my  meetings do not record in HD. After conversion, they are 144p and honestly really bad quality. my Network bandwidth is also very good. So that does not seem to be an issue.

Does anyone know a way around this and can help me with it?

My meetings are no longer moving automatically to "previous" tab once completed.  They remain listed under "upcoming" tab until the next day.  This only became an issue within the last month.  I have tried to find an option under settings to fix this as well as used the chat to seek assistance but no success.  Please help

When I connect my headphones to my computer, I can't hear anything and no one can hear me on Zoom. Zoom says that the microphone and speaker are set to my headphones, but it doesn't actually work. I thought it was a problem with the headphones (Bose) so I tried it with Apple Airpods Max, but I'm having the exact same issue now. It worked earlier this week, but then it didn't work today, and I haven't changed any settings between now and then. 

My boss has a Zoom account used for client meetings and he is the only user who hosts meetings. I am setup as Admin. I need to schedule meetings on Boss's behalf almost daily, however I do not host meetings ever and only occasionally attend zoom webinar trainings that are sponsored by our company's home office. 

I currently have to login under Boss's username to schedule a meeting and this sometimes causes issues if he is on a meeting when we need to login to schedule something. And when I do attend a Zoom Webinar it defaults to his account and shows his name and picture instead of mine. 

This is annoying and makes scheduling very tedious and sometimes stressful. 

I looked into setting up Scheduler Privileges and am more frustrated because it sounds like the only way for me to be able to do that is to add myself as a second licensed user and pay double the cost, just so I can schedule meetings for him. This makes no sense and I refuse to believe this is the case. I can certainly understand a reasonable Scheduler Subscription fee, but to make my boss pay the same price as he pays for his account, is quite ridiculous.

I have searched community boards and can't find a clear solution to this problem. I even tried scheduling a one-on-one with our Zoom Rep, but was only disappointed when they passed me off to another Zoom employee via email, and then I never heard back from anyone.  

I know I can't be the only person in this same situation and would love to hear from anyone who has figured out a solution to this that doesn't require me to pay for the second license on the account. 

Hi,

We have a company wide zoom account that we use to host meetings with people outside of our organization. This doesn't happen every time, but occasionally several people who join the meeting will all be assigned the name of one of our coworkers. I saw something somewhere else that we might be sharing the start url instead of the join url, but I'm unsure if that is really the root of the problem because 1) Its only a few people whose name is changed, not everyone and they're all using the same link to join, and 2) our coworkers name that they are assigned is not the name on the host account, our company name is.  This has frequently happened in meetings that this coworkers is not even a part of as well, and its always her name that is duplicated. Any insights into why this is happening would be greatly appreciated! Thanks!