Dear Zoom community,

I’m really hoping for your help.  I’m not techy, so I’m trying to include all the relevant info – apologies in advance for any missing bits/things that aren’t clear.

I have a Macbook 13” running Sonoma 14.7.1, and am using  Zoom Version: 6.2.11 (43613).  I use Zoom professionally, but as the Mac camera is such poor quality, I have been using an external camera – a Logitech for Creators StreamCam, full HD 1080p 60Fps, USB-C.  Alas, something very weird started to happen in Zoom about 4 months ago where the visual screen glitches, splitting the screen repeatedly.  This is also happening with another x2 cameras I got to try and resolve the problem – a Logitech Webcam C920 and a Razer Kiyo X (both of which are USB-B so needed a converter).  All of the cameras work fine in a Lenovo laptop running Windows, and they all work fine in other video apps on the Mac, like Google meet, Photobooth etc (although once the splitting was happening in the Logitech GHUB screen too with the Logitech Webcam C920).

With the help of my partner, we’ve tried downloading old versions of Zoom (still the same problem), multiple reloads and restarts, deselecting: “optimize quality of the video I send with de-noise,” changed the anti-flicker to 50 (although it’s not a flicker – it’s a splitting of the screen)… I've tried turning off hardware acceleration with no luck.

Anything else I could try?!  Thank you so much for your thoughts.

Sophie

From a previous Zoom-version I had the possibility to set as a background colors. So I've chosen the color black. 

The effect is now, whenever I start a ZOOM-Call the background is always black and when I try to select "none" in the menu it does not react and the background remains black unless I select one of the pictures as an example...only then the black background is exchanged by the new selected one. I did some testing with Microsoft Teams and there the black background is not there....and also testings on logitec software camera settings which show no black background. This proves me that there is a bug within ZOOM (!)

I'm looking forward receiving hints on how to eliminate that black background. thx!

Hi all I'm wondering if anyone could help me. We use Zoom rooms to deliver online courses and plan to record and transcribe a long course over a period of a week. I would like to know whether the recording is of good quality and the transcription well transcribed and understandble. Many thanks in advance.

I host a class on ZOOM.

In the last few weeks on a regular basis I get chucked out, just a tiny blip of internet strength and it chucks me out.

It doesn't look professional and if I am recording, this is an added extra issue.

My internet provider says I have good connection and a strong signal.

I have a TP link connection as well to my desktop, so this should help with connection.

Does anyone else experience this problem?

Can I do anything to help with this?

It is frustrating it has just started happening in the last few weeks.

Thanks

We are a church and we would like to use the same credentials to host the meeting from different locations.   Currently anytime a different person or a different location is used a pass code is sent to the email account that is required for sign in as host.  This really makes it difficult if not impossible for us to work with.  Is there a work around or some other way we can allow multiple people to sign in as host for our meetings.  Please note we only need one host for the meeting and each meeting will be at a unique time.  So, only one meeting will be running at any time.

Hello all. I would like to use my iPad as a whiteboard for my zoom sessions.  i have followed all the instructions I have found both here and online but nothing seems to work and get me there. I was hoping someone could give me  step by step instructions who is udsing it this way. Thanks

We have a 10month study curriculum that we're doing with a static group of participants each week.  

Currently, we have 20 participants - 2 of which are facilitators.  After we meet as a large group, we want to breakout into 2 breakout rooms for the facilitated discussions.   We would not complete our curriculum in a reasonable time if all are in one large discussion each week.  But, I don't want "two groups" to naturally form among the larger group.

I want to randomly assign 18 of the participants between each breakout room each week - but I want our 2 facilitators to never be in the same breakout room.  Facilitators will be host/co-host.  Can I have zoom assign the host/co-host to different breakout rooms and randomly assign everyone else between them each week?

(I saw a similar question from 2023 in this board - but there was no answer to that post.)

Thanks,
Dave