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annotating clients shared screen doesn't always work

HighTrails
Contributor I
Contributor I

‎2024-09-26 10:13 AM

Hello,

Does anyone else have a problem with not always being able to annotate a client's shared screen?  I use an XP Pen graphics table and of course, when I screen share one of my documents, I can annotate with my graphics table all I want.  But, when a customer shares their document, there is no guarantee the "annotate screen" option appears in which case I can't annotate their screen which is embarassing at times.  I always hold my breath each time a customer has to screen share that I'm actually going to see "annotate screen" on my end on the top.  I have submitted several  Zoom tickets on this and this has still not been resolved.  I was told to supply the zoom code for any sessions I encounter this, which I have several times, but still no resolution.

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dstilwell
Newcomer
Newcomer

‎2024-12-09 09:06 AM

Annotation is not supported on direct share from an Android device (which includes Zoom Rooms in Android Appliance mode)

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