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Zoom AI Companion2024-09-26 10:13 AM
Hello,
Does anyone else have a problem with not always being able to annotate a client's shared screen? I use an XP Pen graphics table and of course, when I screen share one of my documents, I can annotate with my graphics table all I want. But, when a customer shares their document, there is no guarantee the "annotate screen" option appears in which case I can't annotate their screen which is embarassing at times. I always hold my breath each time a customer has to screen share that I'm actually going to see "annotate screen" on my end on the top. I have submitted several Zoom tickets on this and this has still not been resolved. I was told to supply the zoom code for any sessions I encounter this, which I have several times, but still no resolution.