Hi there,

We have a recurring issue with our zoom meeting recordings.  With every call we record, there is always one attendee pinned/spotlighted, even though they do not have this setting enabled on their side. We have no control over it - and on an important meeting yesterday it recorded 20 minutes of one attendees video whilst the host was speaking - the attendee was muted.

We have had this issue for months and Zoom support seem unable to help us fix it. I wondered if anyone in the community has experienced a similar issue? We're all on the most up to date version of the app and have un-installed and re-installed. The only solution we have so far is if we spot that someone is 'pinned' then they have to pin and unpin themselves at the start of the call so the recording doesn't remain only on them. This is not sustainable.

Thanks in advance.

Jen

I'm trying to RECORD but I must set myself as 'Host'. Yes I can set myself as 'Host'.  ......... BUT can I reset myself to no-host? The reason is I don't want to 'Host will let you in' because I may not be available and I haven't named a co-host.

I'm having trouble sharing computer audio on my M1 Mac Mini. 

When I share my screen, I click "share sound." I get a message asking me to install the zoom audio device, and I enter my Mac password. However, the other people in my meeting do not hear the computer sound. They only hear the sound that comes out of my speakers and back through my microphone. If I mute my microphone, they cannot hear the computer sound.

I have the latest version of Zoom, and it has all the necessary permissions.

How can I make this work?

Recently my app always crashes whenever I try to add new image for virtual background. I pressed 'Add Image' then my cursor was loading for a while and then the app crashed. If I were in a meeting, it was 'connecting' and then came back in after a while. There was a notification 'Zoom quits unexpectedly' and I failed to add the image. I have tried uninstalling and reinstalling, and getting updates, but it didn't resolve the issue. It is getting frustrating, because I join a lot of meetings with specific virtual background. Does anyone have a solution for this problem?

  I had an interview for an internship on Zoom. The Zoom meeting link was provided before the interview by the host. I clicked the link and joined the meeting room. I was on time and waited 15 minutes past the scheduled start time. My screen displayed what is shown in the attached photo below.

  Apparently, the host joined but couldn’t see me leading me to miss the interview even though I was in the room waiting for the host to start it. What did I do wrong?

Side details-

Used my phone on T-Mobile LTE, the wi-fi was working on my end. Let me know what you guys think, thanks. 

In this support post, it is mentioned this feature is "does not apply to accounts which are eligible for a CSM, who will need to contact their CSM or account executive for assistance. ".

I have several accounts and it seems random which have this feature and which don't. Are you able to explain which accounts are eligible for a CSM and which are not?

I am writing a sample app to integrate zoom meeting into web application. I have gone through the below links https://zoom.github.io/sample-app-web/ZoomMtg.html and https://marketplace.zoom.us/docs/api-reference/zoom-apibeauty I will have a button to start a scheduled meeting as a host. Do I have an option to get that host key programmatically and start the meeting as a host?

I am using Zoom’s “Create a Meeting” API to create a zoom session and get the session’s start_url (https://marketplace.zoom.us/docs/api-reference/zoom-api/methods#operation/meetingCreatecrypto).

When I use the start_url for the first time, I’m able to get into the zoom session fine. But say I decide to end the meeting and rejoin, I get the error: you cannot start the meeting because it is hosted by another user zoom.

If I try rejoining using the join_url, I get the error this meeting ID is not valid.

This is an issue because a user should be able to start a meeting, leave, and then restart the meeting if desired. This is an even bigger issues for recurring meetings because all the meetings have the same start_url and the start_url is only working once.

I also tried getting the start_url dynamically each time by calling the “Get a Meeting” API (https://marketplace.zoom.us/docs/api-reference/zoom-api/methods#operation/meeting). Similar to above, I am able to successfully get the start_url and start the meeting the first time. The second time onwards, I get the error: { code: 3001, message: ‘Meeting does not exist: 82749987484.’ }

How do I successfully handle starting a zoom meeting, ending the meeting, and then restarting the meeting again?

Logged in to https://zoom.us/profile and changed the email address for a Zoom account.

The new email address is ***********. However, the confirmation email never comes through.

Taking a closer look, it appears Zoom adds an extra character to the new email address which of course means the confirmation email never gets through. The redacted email address on https://zoom.us/profile displays as:

a**@example.com

Normally, the number of asterisks matches the number of characters in the email address.

Can this be investigated and addressed?