Unwanted attendee pinning on recordings
Hi there, We have a recurring issue with our zoom meeting recordings. With every call we record, there is always one attendee pinned/spotlighted, even though they do not have this setting enabled on their side. We have no control over it - and on an important meeting yesterday it recorded 20 minutes of one attendees video whilst the host was speaking - the attendee was muted. We have had this issue for months and Zoom support seem unable to help us fix it. I wondered if anyone in the community has experienced a similar issue? We're all on the most up to date version of the app and have un-installed and re-installed. The only solution we have so far is if we spot that someone is 'pinned' then they have to pin and unpin themselves at the start of the call so the recording doesn't remain only on them. This is not sustainable. Thanks in advance. Jen
Show less