Resolved! My zoom account is compromised by linking me to a non-existent work account. I can’t unlink!
I have run into multiple security issues on my phone and computer, affecting numerous accounts, including Zoom. I tried to change my email address away from a hacked email account and was told I could not without verifying the change in my old email. Unfortunately I was unable to get through to Zoom to sort out the problem. Now I am setting up a new account with a different email address (but the same name and phone number). It appears that my account is linked to a work account. I do not have a work account. This is a personal Zoom account with no affiliation to any organization. Unfortunately I do not see anywhere I can edit this and remove this linked “work account.” I also see that I am unable to add a phone number to my new Zoom account, it is simply greyed out. What this tells me is that the phone number is probably still associated with the earlier hacked Zoom and Outlook accounts and that the hackers do not want Zoom to know that I am the very same person (or allow me to verify my phone number). Of course I could be off base but I do not know what to do because I can’t seem to get through to Zoom about the security issue. Any ideas?
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