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Hi. We have been using Zoom for two years (paid version). Ever since we installed the latest update the video and audio quality has deteriorated to the extent that it is impossible to use Zoom for our meetings. We are the host and our participants are complaining that they can't hear us well as the sound keeps breaking and that our screen sharing constantly freezes. We don't use wifi to connect to ZOOM and we have a VDSL line (100 download / 10 upload) used only for Zoom. The problem is present only on Zoom, as all the other platforms we use work flawlessly. Is there a problem with your European servers (Germany)? We use powerful new computers with Logitech HD cameras. I know that a few of my colleagues have the exact same problem and we are running out of options as this issue affects our workflow. Is there a support email address that we could possibly use? Thank you in advance.
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Ich habe mich versehentlich mit einer nicht existierenden Emailadresse registriert und komme daher nicht mehr in mein Zoom Premium account rein. Kann ich das irgendwie abändern, dass ich den account weiter nutzen kann?
The last update screwed up my screen, which now randomly turns from video to white. No one can see me and I can't see anyone. I'm on a laptop.
Hi I am experience that my ubuntu 22.04 desktop frezzes when screensharing. It started after updating zoom client, i have no problems before. The laptop freeze, the video and sound is still working, so the other participants can hear and see me, and i them. When it freezes the only way out is hard reboot of the laptop. it has happen 3 times in one hour today. It only happens if am the one sharing the screen. Tried to disable hardware acceleration, and restarted zoom and laptop, the issue is still there.
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My screen freezes with a band across the top, with lots of different colours and also flickers. Clients can hear me, but can only see the frozen screen of me. I have uninstalled and reinstalled my laptop camera, I have used a webcam, I have uninstalled and reinstalled Zoom, I have created a new meeting ID. If I switch my camera off and on again it returns to normal for a short period but then does it again. Please advise if anyone has a solution.
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