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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom only uses web version - even after downloading and installing Zoom for Windows

Bobbyk1227
Zoom Partner
Zoom Partner

‎2023-02-10 06:41 PM

Hi All!

 

I am trying to help one of our customers that was originally using Zoom for Windows 5.9.7.3931; however, after attempting to upgrade to Version 5.13.7, Zoom always re-directs to the web browser and will not the Windows client.

  • OS: Windows 10 
  • Device: Dell 7440 Latitude
  • Browsers: Chrome and Edge

When downloading 5.13.7 and running the installation, they see the "Join a Meeting" modal showing version 

Version: 5.9.7 3931.

 

Zoom_01.png

 

Then, whenever they join or start a Zoom meeting, they see the following and directed to the the web client.

 

zoom_02.png

 

They have already performed the following:

  • Uninstalled Zoom
  • Updated Chrome and Edge
  • Cleared cookies and cache from the browsers

Has anyone seen an issue like this before? It seems like something is corrupt, but not quite certain what angle to take on this.


Thanks for any help!

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Bobbyk1227
Zoom Partner
Zoom Partner

‎2023-02-11 10:29 AM - edited ‎2023-02-11 10:29 AM

Just wanted to close the loop! We needed to go through the Add and remove applications (from Windows) to completely remove zoom. My customer then rebooted, installed the latest Zoom version and is now working. Thanks!

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