Hi,

I am unable to schedule recurring meetings with no fixed time. There is no button there anymore (only daily, weekly, monthly). Now, when I am trying to make a new recurring meeting it says that my account does not allow it. I have a pro membership and have not had an issue with this before.

Any suggestions?

So far, the Zoom help person gave me a generic response (to click "no fixed time") that did not answer the question.

I have an Android (Samsung Galaxy S10e) phone, and downloaded the Zoom app a couple years ago when I was away from my laptop. Everything worked great. But lately, I can access meetings just fine, but can only get video - no sound.  The sound is all the way up on my phone, I have checked the Permissions in the app settings,, and camera, microphone and phone are all checked.  The only change I've made recently is that my selected browser is DuckDuckGo.  Any ideas? Thanks.

I have about 16 poll questions set up in my meeting. When conducting the polls, it will randomly stop showing a Launch button to launch the polling question. First time it showed the first 5 with no problem, then starting with question 6, no Launch button. Next time it did all 16 without a problem. Then yesterday, the first 11 showed no problem, but starting with question 12, no Launch button. I tried closing the poll pane and re-opening it and exiting the meeting and rejoining. I'm up to date on the releases. When the launch button doesn't show, I have no way to show it (i.e. doesn't even provide a 'relaunch' option). Suggestions? TIA!

Hi,  I have an existing meeting I just started.  It's working fine,  but I cannot see a 'screen sharing' option during the meeting. 

Screen sharing is enabled under admin>account management>account settings>in meeting (basic)

Host only is checked (enabled)
Screen sharing presenter view is checked (enabled)

Disable desktop screen sharing for meetings you host is not checked.  (so it's not disabled?)

Disable screen sharing when guests are in the meeting is checked.  (disabled).   But there is still no screen sharing option when I'm testing the meeting as the only person (host) in the room.

I cannot connect to Zoom on my iPad Air Gen 5. When I start the app does not show the normal start up screen with New Meeting, Join, Schedule and Share Screen. When I try to sign in I recite every the message “Cannot sign in, please check your network connection.” I have reset my iPad and uninstalled/reinstalled the Zoom Client app with no success. I noticed the Zoom app is not listed under iOS settings under Privacy Microphone or Camera so I cannot give access to them for Zoom. Zoom works fine on my iPhone 13 Max Pro and Zoom shows under its Settings for Microphone and Camera. Is Zoom not installing properly?