Continuity camera on zoom: microphone issues

[Felipe7re]

I have been using zoom with my Apple TV for months without issues,  I use my iPad or IPhone as continuity camera. Last week I started having issues with microphone and is doing the same trough all devices. First it connects fine and after 30 seconds my mic gets disconnected and I start getting pop ups on right upper section of screen saying audio disconnected on continuity camera, the pop ups appear and disappear constantly and mic never comes back. I checked software updates on all devices, TV and in Apple TV device, everything up to date. I checked all settings and everything is right, I turned off and on continuity option on devices to reset it. Nothing seems to work. I need help as I haven’t been able to do my training classes trough zoom in a week and still paying my membership.

[Xiaofang]

Same issue around the same time.

[evanlogan]

Thought I would chime in here. I was having an issue where the continuity microphone stopped working after some unknown steps. Turns out, it was because I was using voice command to input the email addresses of attendees. As long as I type them in manually, the continuity microphone stays connected.

[tedsvo]

Hello, did you ever get this resolved? I’ve had similar experiences and I seem to have to reboot everything to get it to work. 

[EhsaasRashan2]

Hello, have you ever had this resolved? I've had similar difficulties, and it appears that I need to reboot everything to for it to function.

[Felipe7re]

@EhsaasRashan2 @tedsvo . Yes I found the solution, when this happens go to the 3 dots on menu bar click on report a problem and select audio, usually it fix itself after you report it, a few times took 2-3 times to do it until it fixes and works again. We have done this a few times and now seems to be working just fine without hassles.

[tedsvo]

Thanks. So you just click Audio and click "send" to Zoom?

[Felipe7re]

Yes!!!! LMK how it goes but that should fix it, like I say maybe you need to do it a couple times. I think is most likely some sort of bug that affects some users and by reporting it like that a few times when it happens they can find a way to correct end eliminate the bug