My business runs virtual meetings using the Zoom Events platform. Each meeting includes ~20 polling questions. Historically, I've exported the results from each poll on a user-by-user basis ("PollResults.csv" which is exported via a zip file). For my past two programs, however, the zip file contains incomplete/corrupted data. The data is clearly there - I can see polling results in aggregate in my analytics summary.

I can no longer rely on the Zoom polling feature. I've opened a support ticket and was told "our engineering team is working with our Dev team to investigate this, they believe that the last update caused this change"

Though I'd love some resolution with this post, I'm mostly sharing for anyone who has experienced similar issues. There's really no sense in me continuing to pay for Zoom Events when a critical feature is so broken.

Best,

Henry

Hi all,

I'm currently hosting a webinar with an audience who is trying to access translated closed captions in Spanish... after following the setup instructions found in Zoom Support, we found that the only option to select is English. Also, I noticed that I was only able to translate the support article itself into English and one other language with Asian characters. Do we know if there's an outage on language translators currently happening? 

I updated my MacBook (macOS Sequoia v15.3.1) and can no longer log in to my account (error code 5003). I have uninstalled Zoom, restarted my MacBook, installed Zoom, and restarted again (multiple times). And I am still receiving the same error code. 

Apart from updating my MacBook, nothing else has changed. What should I do now? 

Hello! 

I keep having an issue where I create an appointment in Outlook and use the Zoom plugin to provide a link to the appointment, but the time does not translate over to zoom properly.

For example, I created an invite for 9/29 at 1PM EST but on Zoom, it shows up as 9/29 at 12AMEST.

I have no idea why this keeps happening. It is confusing for my clients because they are seeing 2 different times on the Outlook calendar invite I sent them vs. what Zoom shows and it makes me look unorganized/unprofessional when I'm just trying to use the features. This seems to happen when sending an invite to clients in a different time zone, but sometimes it doesn't happen. Any guidance is helpful. 

Thank you! 

Ashley

I have an LTI 1.1 link setup in Moodle, and I am getting the following error message when I attempt to join a meeting:

Invalid access token, does not contain permissions:[User:Read]. Error Code 200 - v=2.0;clid=aw1;rid=INT_487f1d7d13a1edfa

Any ideas?

Hi there,

I would really appreciate any help.

I am looking to upload (Zoom) videos from our organisation's meetings to YouTube.

I have tried uploading to a (specially created) YouTube channel, but the file format (M4A) is not supported.

I have tried converting the file to a YouTube friendly format: there are no issues with the audio, but I cannot receive any video.

Thank you so much to anyone who can help.

(We have a 'Workplace Pro' plan.)

Just wondering what troubleshooting options there are for Zoom Desktop clients whereby it's not automatically opening on Windows start.  We have even applied as a Group Policy to enforce the start tick box, but we still have a random users where it doesn't and they have to manually run it (it's not running at all, not a silent start confusion)

This has been the case through various version of Zoom VDI 5.x and also on 6.0.x - Windows Server 2016 / 2019 for Citrix desktop.

Are there any caches that could potentially be cleared down that may be causing the issue / has anyone else experienced this and resolved, please?