Hi everyone,

I’m Darshan Hiranandani,  experiencing an ongoing issue where the "Play sound when I receive a new message" setting in Zoom's Team Chat doesn't seem to work for some users in my company. Despite having this setting checked, along with push notifications set to "All messages," users still don't hear a sound when they receive a new chat message, whether Zoom is the active window or not.

Here are the things I’ve already tried:

• Ensured that the default audio device is correctly set in both Zoom and Windows sound settings.
• Verified that Zoom isn’t muted in the Windows Sound Mixer.
• Re-installed Zoom for affected users (sometimes helps, but not consistently).

The issue affects a random group of users, including those on Dell Latitude laptops, MS Surfaces, and Dell desktops. We’re currently on version 5.12.3, and while some users have had the issue fixed after updates, it typically persists.

Has anyone else experienced this, or found any solutions? Any advice would be greatly appreciated as this is affecting a large portion of our team.

Thanks in advance!

Regards

Darshan Hiranandani

Question: what zoom plan would allow 3 different users under one account to run 3 different meetings simultaneously? How can I test to make sure this would work?

Background: my business is integrated with acuity calendar/scheduling app and I have 3 different team members who will need their own zoom meetings at once under one business account. 

For example: bob has a meeting with a client at 11 am, so does susie, and jamie- 3 different team members and 3 different clients all needing to meet via zoom under one account simultaneously. 

Hello, when I try to uninstall Zoom Workspace I get the error “There is a problem with this windows installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor” and I don’t know how to fix it.

I attend zoom meetings and just started using a new computer.  For some reason, my video is not detected by zoom when it's plugged into my new computer and neither is my mic.  I had no problem w/my old computer.  Does anyone have any idea why this would be?  Thank you.  Regina

Hello all. Today, when I logged in to my Zoom account and clicked on the "meetings" tab, and then clicked on "previous meetings," it only showed me the meetings for the last 30 days.  Before today, I could then scroll to the bottom of the page and select "last 100 meetings" and then scroll through and it would show me all my previous meetings.

Now, instead, there is a box near the top of the meeting list with the dates for the last month. Then there is a box with a little question mark next to it.  Highlighting that, it says "Only meetings in the selected time range will appear. You can see more meetings by updating the time range."  The default time range is the last 30 days.

When I click on that, a calendar comes up, with two blue dots on the start and end dates of the last 30 days.  HOWEVER, THERE IS NO WAY TO CHANGE THAT TIME RANGE.  I try clicking on the blue dot to drag it to a new date, and nothing happens at all.   There is no apparent way to change that time range!

How can I change that time range?  How can I see all my meetings for the last few years?

I used to be able to do that before this week.  Now I can't.

Any help would be appreciated!

Hi,
 I am writing to seek your assistance regarding the Alternative Host feature in my Zoom account. We check in our organization's Zoom account, but I am unable to locate the "Alternative Host" option.

I can't find this

1. Under More Settings, click the Users can add the following users as alternative hosts toggle to enable or disable it.

the last thing I can see is to allow users to assign scheduling privileges to others.

Request for Assistance

Could you please help me:

1. Verify if the Alternative Host feature is available for our account type?
2. Enable or guide me on how to enable this setting in the admin account?

If there are any prerequisites or specific conditions to activate this feature (e.g., account upgrades, additional permissions), please let me know.

I have recently got an ipad and was trying to use zoom as i was using it on my mac. Whenever i use to control someone else's system(remotely on a zoom meeting) from my macbook i was able to scroll up and down by just using 2 fingers as-if i was scrolling on my own laptop. But I am not able to do so when i have joined the meeting on my ipad, i have even bought a keyboard(Brydge II max+) with trackpad as well, I see a mouse-cursor on the screen after getting remote control but i cannot scroll up and down. Any idea if there is anything to be done to do the same ?