video settings

[JH14]

Hi, I'm using an Apple iMac with a Logitech camera. Zoom version Version: 5.17.2 (28415)

My Zoom video camera is defaulting to wide angle view. I've gone into Settings. Video. Camera. clicking either the original ratio or HD options doesn't make a difference to view. My camera ratio was fine before Christmas any thoughts on how I can resolve this ? Many thank. 

[BeerattheParade]

I have the same issue. Must be an "upgrade" by Zoom, but it sucks. I was using a high-level camera for my meetings and now my entire office is on display instead of my face. No way to change camera settings in Zoom anymore using their desktop app on a Macbook Pro. They messed this one up and I can't find any workarounds.

[RN]

Hi @JH14 @BeerattheParade interesting! Logitech also has drivers and software for their devices, e.g. Logitech camera, that you can download or leverage that maybe interfering with your Camera experience in Zoom. 

For Context HD setting does "widen" the aspect ratio a bit for 1080p resolution, rather than the standard 720p, here is more info on Enable HD video. For example, you can take a look into the KB on the available camera settings here explaining the ratio aspects. Video ratio: Select Original Ratio (usually a 4:3 aspect ratio) or HD (usually 16:9 aspect ratio)

[heleno]

interesting, I have the opposite problem.  I just upgraded to a 2024 MacBook Pro from a 2017 version and now I can only see a headshot on zoom...I want a wide angle for exercise classes.  Would love to be able to choose and change.