Hi there,

Since an update a few weeks ago, Zoom keep using my camera after the call has finished (the blue light on my camera remains on and the "Zoom is using your camera" message is present in the taskbar).

If I try to make a second call the camera will fail to initialize in Zoom.

The only way to de-allocate the camera without a reboot is to go into task manager and kill all zoom processes, even after exiting Zoom.

Has anybody else come across something similar?

I'm using Window 10 and Zoom 5.15.3 (18551).

First of all, I'll acknowledge this isn't necessarily Zoom's fault, but nonetheless, the issue becomes a major obstacle for people who (1) use Zoom all day at long, (2) who RDP into another machine, (3) who attend (this isn't limited to hosting and screen sharing, just attending a meeting can be problematic), lots of meetings, and (4) who have big monitors.

The issue is, RDP alone (before we even talk about Zoom) uses lots of GPU resources on the client side (to be unambiguous, client is my laptop at home running zoom, host is the desktop computer at my office that I RDP into.)

Add to that having a big monitor (or two).  For example, I have my laptop screen, plus a 32 inch 4k monitor over my built in video card, plus a 20 inch monitor at 1600 by 1200 only over an external USB-C to HDMI adapter.  I configured RDP to use my two external monitors, while the built-in laptop screen shows just the laptop's local display  (not the remote desktop) screen, while RDP is running maximized.  (Yes, RDP can do that with a little patience.)
Still before Zoom comes into the picture, if I create a small window, Notepad for example, position it within the smaller 20 inch monitor, grab the header area and zig zag it just a few pixels left/right/left/right, while keeping Task Manager visible on the processes page, I'll see RDP taking up 20 percent of the GPU engine.  If I move to the 32 inch 4k monitor and do the same, the GPU will hit 75 percent.

So... add Zoom to the picture, regardless of whether I'm sharing or not, moving a window anywhere in the RDP session overpowers the GPU/CPU in a big way and makes Zoom crazy/laggy in audio/video, and triggers a low resources warning.  (RDP GPU stops at 75 percent roughly in the 4k 32 inch monitor, and desktop window manager at 25 percent.  But basic math, 75 plus 25 = 100.   In the 20 inch monitor GPU stops at about 25 percent and Desktop Window Manager about 6 percent.  Scrolling but not moving a window hits the CPU/GPU hard, but into as hard as moving a window.   Working inside a window is again a little less of an impact.

At first I thought perhaps the external video adapter for the 20 inch monitor was helping, but after some experimentation with different screen resolutions, I feel confident saying it's screen-size, not video adapter, hitting the GPU hard.

I've read dozens of posts here and elsewhere, and experimented with one common piece of advice, overriding the host computer to use its internal video card, but that so far hasn't helped.   Similarly, I configured both Zoom and RDP via Settings/Display/Graphic settings/Options with different levels of priorities (power save vs. high performance.)  I even found a post about making sure the laptop can breathe easily.  Mine does anyway, but I di vacuum the fan area so it's dust free.  So far, nothing has made a big difference.

Anyway...   Any other ideas?  Any zoom employees who can at least forward this to product engineering?  My theory is it's too much competition for H.264 codecs, which RDP uses nowadays?  Could there be ways to compete less for the same GPU resources?

I use zoom desktop client (version 6.0.2)  on my Manjaro linux (my desktop environment is KDE Plasma 6.0.4 under Wayland) machine for work and lack of hardware acceleration is simply appalling. I have Dell XPS 9520 laptop with Intel Xe Graphics GPU, and without dedicated GPU. I have hardware acceleration set up, because Firefox is using it just fine. Moreover I don't even have option to enable it in "advanced video setting". I tried to set enablegpucomputeutilization=true in ~/.config/zoomus.conf only to have it returned back to false after zoom startup. Please, fix this ASAP, as using zoom without hardware acceleration is horrible experience.

Olá!

Como resolver esse problema?

Meu Zoom não está compartilhando o Power-Point em modo de "Apresentação de Slides". Para mim aparece como normal (compartilhando os slides), mas para quem assiste (ou o que aparece no selecionado) é uma apresentação em modo "Normal", ou seja, aparecem todos os slides no canto esquerdo da tela, como se não existente no modo de Apresentação.

Alguém sabe me explicar o que está havendo?

Grato.

Hello. Anyone with zoom workplace that can assist? I called zoom and apparently THIS plan does NOT include support!!! Yet they charge me EVERY month!
My problem is that I recently got a new PC. I have not been able to use or access zoom for months on my old PC. It's having issues. I want to install my plan on the NEW pc however when I log in, it does NOT allow me to do this. Any advice? 

Hello Zoom and Community,

I have a big problem with Zoom which has stopped working for no reason. 

Yesterday i tried to attend a meeting and a white box appeared saying "Zoom Quit Unexpectedly"

I tried to open the App interphase on the desktop and try to press the "Settings" engine button but it does not open it.

I can change name, status but I cannot open Settings.

How can i solve this?

Thanks