No option for hardware acceleration on linux

[iggdraisil]

I use zoom desktop client (version 6.0.2)  on my Manjaro linux (my desktop environment is KDE Plasma 6.0.4 under Wayland) machine for work and lack of hardware acceleration is simply appalling. I have Dell XPS 9520 laptop with Intel Xe Graphics GPU, and without dedicated GPU. I have hardware acceleration set up, because Firefox is using it just fine. Moreover I don't even have option to enable it in "advanced video setting". I tried to set enablegpucomputeutilization=true in ~/.config/zoomus.conf only to have it returned back to false after zoom startup. Please, fix this ASAP, as using zoom without hardware acceleration is horrible experience.

[-JR-]

Same here - is there any reason why hw acceleration is not supported using Linux?

[utopia-mx]

linux users are second class clients to zoom

[RaphaelRcc]

Plus 1. It's appalling, Zoom uses _so_ much CPU.

My setup is Thinkpad P14s with an AMD stack including onboard graphics, and Manjaro. The hardware acceleration options mentioned on https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066515 don't even show up!

[utopia-mx]

still not present by feb 2025 on debian with official deb package

[jzamit]

Same issue here, latest version Version 6.3.5 (6065). Amd Ryzen 7 , 32GB RAM, MSI 1050 TI graphics, SSD disk, and Zoom crash and freezes. 

This is unusable.

[MGSR]

Hello @jzamit,

Welcome to the Zoom Community! We're glad to have you here.

Kindly do a clean uninstall and reinstall the Zoom app.

Please let us know if this helps or if you need further assistance.

[utopia-mx]

no, it doesn't work, the options from https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066515 don't even show up!

this is with a clean debian 12 install and latest official deb package

[sygibson]

I have a similar experience.  My laptop setup is:

Frame.work 16"
CPU: AMD Ryzen 9 7940HS (5.3 Ghz, 16 cores)
Mem: 96 GB 
NVMe: WD Black 4 TB
GPU: AMD Radeon RX 7700S (2400 cores, 8 GB)

OpenSuse Tumbleweed, KDE, X11, Plasma (all latest kernel, firmware, drivers)

Yet - Zoom video quality is just fine.  But CPU usage is absolutely abysmal.  My laptop sounds like it's trying to achieve liftoff to outer space.

There is also no "Use Hardware Acceleration" option in the Advanced section of the Video settings.  I have done a "clean reinstall" several times of Zoom - as that is always the Zoom support recommendation.  Kinda like "reinstall Windows so it doesn't suck so much ... " answer. 

[RaphaelRcc]

> But CPU usage is absolutely abysmal. My laptop sounds like it's trying to achieve liftoff to outer space.

Seconded. It's absolutely shameful and keeps getting worse (subjectively). Zoom now even complains about "high CPU load impacting call quality" or somesuch -- while it is the _only_ process creating load! Octacore, average load of 1 -- the machine is _fine_ but Zoom can't run on a single core, or so it seems.