I was hosting a zoom help desk for family history with screen sharing enabled for all participants. Someone joined the zoom help desk but seemed to not have a share screen button. He read me all the buttons across the bottom of the window, "chat, reactions," etc., as well as the "more" button topics. No green share screen button. 

He was using a new Macbook. He was a first time Zoom user. 

Is this even possible?

How can we fix this?

Thank you.

I recently recorded a meeting and I am having some trouble accessing the transcript. Even though I can download the video or audio version of the recording, I can't seem to find a way to access the transcript. Would you be able to assist me with this? If there are any additional steps I need to take or if there's a known issue with accessing transcripts?

Hi, I have a recurring meeting which I used till a month back. I can see the meeting when I login through the application but I cannot see it when I login through web portal. Actually  I want to reuse the meeting id for further meetings. Can anyone help in getting the meeting back in web portal.

Hello, I've been using zoom and recording my meetings for almost a year without any problems.  The last two meetings that I have recorded I have received this message, "Failed to Convert Recording:  There is another recording conversion in progress, please convert this recording later in Meetings>Recorded."  I went back to where my meeting recordings are filed -- I have a "double_click_to convert_01" and "double_click_to convert_02".  When I double click I get the above message.  There is no recording that is still in progress -- or shouldn't be --  meeting one with failed recording was on Wednesday and meeting two with failed recorded was on Thursday. -- plenty of time to have completed the first recording.  Please advise.