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Audio/Video issues since using the PWA

psweeney-sau18
Newcomer
Newcomer

‎2023-12-19 08:10 AM

Hey guys!

 

We have been having some issues since updating our ChromeOS users to the PWA version of zoom. We frequently get audio being dropped, or becoming scratchy and static filled. This is very specifically happening on our Acer C934 and 513 Spin chromebooks. Additionally, we get a few talks about video being cut out, users disappearing, etc, although these are far less common than the audio issues.

 

Does anyone have this issues occuring for them? Does anyone know of any fixes? I tried the android app for zoom, but apparently our devices don't support it.

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KaneZhu
Zoom Employee
Zoom Employee

‎2024-01-08 06:45 PM

Hi @psweeney-sau18,

Sorry for the inconvenience caused by these issues, would you please submit a ticket and provide meeting samples for engineers to investigate?

https://support.zoom.com/hc/en/contact?id=contact_us

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