Need to hear people cough - I'm a physician | Community
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Newcomer
November 30, 2023
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Need to hear people cough - I'm a physician

  • November 30, 2023
  • 4 replies
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I'm a physician and I need to hear people cough when they cough. I have tried many different settings under audio and it only makes it worse, and there is no option to turn noise suppression off. Please help. Thanks.

Best answer by bstrelko

Just want to confirm that you've already tried enabling and having your patients enable "Original Sound for Musicians" - this should theoretically disable all noise suppression algorithms, but you will need to have a 'half-duplex' conversation where one person speaks and the other mutes in order to converse without feedback.

After the setting is ticked, it will still need to be manually activated by both you and your patient in each meeting.

 

 

Unfortunately, there is currently no "Original Sound for Physicians" option. Had to. 🙂

4 replies

bstrelko
Community Champion | Customer
bstrelkoAnswer
Community Champion | Customer
November 30, 2023

Just want to confirm that you've already tried enabling and having your patients enable "Original Sound for Musicians" - this should theoretically disable all noise suppression algorithms, but you will need to have a 'half-duplex' conversation where one person speaks and the other mutes in order to converse without feedback.

After the setting is ticked, it will still need to be manually activated by both you and your patient in each meeting.

 

 

Unfortunately, there is currently no "Original Sound for Physicians" option. Had to. 🙂

drdavidndAuthor
Newcomer
November 30, 2023

Yes, I have already tried that and that setting made it worse.

bstrelko
Community Champion | Customer
Community Champion | Customer
November 30, 2023

And just to be 100% clear, your patients had enabled the setting (and activated it in meeting) as well, correct? It is more important for this to be enabled on their end, since your audio input is not where the cough is coming from.

drdavidndAuthor
Newcomer
December 1, 2023

As I have stated, I have tried to change my settings and their settings and it is not helping. I am at a loss for what to do. I wish I could turn off noise cancellation all together but there is no option for that.

drdavidndAuthor
Newcomer
January 8, 2024

And just to be clear, I have not accepted a solution because nothing suggested here has worked. Thanks.