Custom background dont work!

[TrVaoVoSuAeSHoq]

Custom background dont work. I have latest version of Zoom and Win10. IDK what is happening but I cant even use blur. Background is enabled

[Bri]

Hi @TrVaoVoSuAeSHoq ! Are you still having this issue? If so, do you meet the prerequisites outlined here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060007