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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Intercom muted with headset

Hi,I'm an IT tech at a small firm. We are using Zoom phone with Poly CCX 600s. Our CEO used to be able to Intercom his assistant and she would receive a short notification before being able to accept the call. The assistant had a older style headset ...

Anders3 by • Newcomer
  • 333 Views
  • 3 replies
  • 0 likes

Provisioning delegated access

We are a Zoom reseller and were trying to configure our end users account. They have added an email account and delegated access to me but when i try to manage their account i receive the following error "Only licensed user can access this, please co...

Call Distribution, Tiered Groups

I am having a hard time wrapping my head around a potential solution for our call distribution desires. We have a team of CSR's that I would like to receive calls based on longest idle. After attempting to reach those users, I would like the call to ...

jesabee by • Newcomer
  • 404 Views
  • 2 replies
  • 0 likes

Carry “on hold” audio across overflow call queue

We have a situation where I would like an “on hold” audio track to play while ringing our first call queue and that audio file seamlessly carry into the overflow to second call queue where we add additional members. Any way this could be possible?

Call Forwarding Fee Question

On my company's plan, I have a user who very rarely uses her number and would only occasionally get inbound calls. I want to forward her phone to her cell, however when I try, I notice it says "I acknowledge that calls forwarded to the PSTN may be bi...

Sheebs by • Newcomer
  • 1830 Views
  • 7 replies
  • 0 likes

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