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jesabee · 2024-07-23 06:21 AM

I am having a hard time wrapping my head around a potential solution for our call distribution desires. We have a team of CSR's that I would like to receive calls based on longest idle. After attempting to reach those users, I would like the call to ...

jesabee · 2024-10-24 08:23 AM

Hi Eliot - - thank you for reading. Any thoughts on if this can be achieved with 2 queues instead of 4?

jesabee · 2024-05-29 08:58 AM

In the call routing settings of the Queue set up, you should be able to locate a setting for "skip offline devices." I think this may help.

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