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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Clips issue - error code 206

I am trying to create a clip. When i click to create, it opens a new tab and takes me to an error message with 206 saying i need to be signed in. Clearly i am signed in as i am launching it. Account package gives me access to Clips Plus and it is ena... Show more

I am trying to create a clip.  When i click to create, it opens a new tab and takes me to an error message with 206 saying i need to be signed in.  Clearly i am signed in as i am launching it.  Account package gives me access to Clips Plus and it is enabled.  What is going wrong?


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Want to change email associate with account.

So my participants are not receiving my email invitations.Decided to change my email address, because old one has been acting up.unfortunately at some time I must have signed on with my newer email because when I try to change the email. It says both... Show more

So my participants are not receiving my email invitations.

Decided to change my email address, because old one has been acting up.

unfortunately at some time I  must have signed on with my newer email because when I try to change the email. It says both of my emails are already registered.


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Upcoming Live Webinar: How To Market Your App, April 29, 2024

Join Zoom experts to learn How to Market Your App with best practices to help drive awareness and usage of your published app on the App Marketplace. Who is this for? If you have an app published, or are in the process of building one, this is for YO... Show more

Join Zoom experts to learn How to Market Your App with best practices to help drive awareness and usage of your published app on the App Marketplace. 

Who is this for?

If you have an app published, or are in the process of building one, this is for YOU!

What will this webinar cover?
Learn about:

  • How customers discover your app
  • Best practices for optimizing your app marketplace listing

  • Tips on joining and engaging with the Zoom Community

  • Strategies for social media, blogs and more!

The webinar will be about 30 minutes, and include live Q&A, so come with your inquiries! Join us on April 29, 2024 at 10 AM PT/1 PM ET.

Reserve your spot! Plus, if you are unable to attend, you'll receive the recording. 


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Resolved! Zoom update 5.17.11

Zoom information informed iOS users that 5.17.11 what was to be available on March 8, 2024 I have not been able update because it is not available on the Apple Apps Store what gives by the way it is not the first time that has been a greater 24 hour ... Show more

Zoom information informed iOS users that 5.17.11 what was to be available on March 8, 2024 

I have not been able update because it is not available on the Apple Apps Store 

what gives 

by the way it is not the first time that has been a greater 24 hour delay what gives 


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Communauté francophone Zoom en éducation

Bonjour à tous les Zoomies !Je me nomme Mathieu Plourde et je suis un administrateur Zoom pour l'Université Laval à Québec, Canada. Mes responsabilités incluent le soutien aux utilisateurs, la formation du personnel enseignant avec Zoom et l'utilisat... Show more

Bonjour à tous les Zoomies !

Je me nomme Mathieu Plourde et je suis un administrateur Zoom pour l'Université Laval à Québec, Canada. Mes responsabilités incluent le soutien aux utilisateurs, la formation du personnel enseignant avec Zoom et l'utilisation efficace de Zoom dans un contexte d'enseignement et d'apprentissage.

 

Nous avons tous déjà lu des traductions douteuses lorsque nous utilisons Zoom.  Ou des termes qui changent d'une semaine à l'autre en attendant que les traducteurs arrivent à s'entendre. Ou des grandes phrases complètement en anglais dans les cas où ils ne se sont pas encore rendu là. Ou des boutons trop petits lorsque le texte en français est trop long.

Mais, en gros, j'espérais que les utilisateurs francophones aient un endroit pour discuter et parfois même mettre un peu de pression pour régler des enjeux liés à la traduction française ou aux enjeux d'internationalisation en général (j'en ai un avec les fichiers .csv et Microsoft Excel, entre autres).

Aussi, si votre anglais n'est pas très évolué, je peux vous aider à trouver les bons mots dans la langue de Shakespeare pour communiquer avec le personnel chez Zoom. J'ai demeuré au États-Unis durant plus d'une décennie. 

 

... and a final message to Zoom community moderators: Let me know if something looks fishy in Google Translate and I'll lend a hand. 😉


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Resolved! TEACHING ENGLISH

I AM NEW TO ZOOM. HOW DO I GET STARTED TEACHING ENGLISH

 

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EXE Version

Where do I download the exe version of zoom so I can see the check for updates button? There's only one version on the download page, when I check the downloads it doesn't say it is an exe file or the other option. I am a solo business owner and I am... Show more

Where do I download the exe version of zoom so I can see the check for updates button? There's only one version on the download page, when I check the downloads it doesn't say it is an exe file or the other option.  I am a solo business owner and I am the IT.  


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Resolved! Looking to improve learner engagement in L&D, Higher Ed or K-12?

Who is this for? L&D professionals in corporate learning, instructors in education (K-12, higher ed)What is it? Zoom built the Badges app to meet the needs of instructors in educational institutions and corporations seeking to improve learner engagem... Show more

Who is this for? 

L&D professionals in corporate learning, instructors in education (K-12, higher ed)

What is it? 
Zoom built the Badges app to meet the needs of instructors in educational institutions and corporations seeking to improve learner engagement.

How does it work?

In this story, a fictional university professor introduces Badges app for Meetings to her class. With this app, learners can earn badges for participation during class. See how she uses the Badges app for Meetings to increase learner engagement.

Learn more here.


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G2 and TrustRadius Customer Review Guidelines ‌🏆‌

Leave a Review, Receive a Badge! Why leave a customer review? As trusted online review platforms, G2 and TrustRadius reviews and awards provide invaluable insights that empower customers like you to make informed choices and feel confident about choo... Show more

Leave a Review, Receive a Badge! 

 

Why leave a customer review?

 

As trusted online review platforms, G2 and TrustRadius reviews and awards provide invaluable insights that empower customers like you to make informed choices and feel confident about choosing Zoom. Did you know that customer reviews are the top resource buyers rely on when assessing products? Your perspective matters!

 

At Zoom, we deeply value your feedback and expertise. As esteemed Zoom Community Customers who are at the forefront of Zoom innovation, we invite you to share your experiences by leaving a review to showcase your expertise with Zoom products and help guide your peers.

 

We look forward to reading your review!

 

How can you leave a review of Zoom products on G2 and TrustRadius? 

 

Please choose the product(s) from the list below and follow the links. You may leave a review for each product on G2 and TrustRadius to participate! Once open, please proceed to sign in using your LinkedIn credentials or by using your business email address. From there, you should be directly dropped into the review form to fill out! 

 

G2

Zoom Workplace

Zoom Contact Center

Zoom Events and Webinars

Zoom Virtual Agent

 

TR

Zoom Workplace

Zoom Phone

Zoom Contact Center 

Zoom Revenue Accelerator

Zoom Webinars

Zoom Events

 

How can you claim your G2 and TrustRadius Zoom Community badges?

 

Once you have left a review, simply fill out this form to let us know which product(s) you left a review for.

 

The completed form will be sent to a member of our Customer Advocacy team who will verify that your review has been completed. Badges will be awarded to customers who leave a review, fill out the form above, and whose reviews are posted on G2 and/or TrustRadius. Badges will be distributed at the end of each quarter, as per the Zoom Community guidelines.

 

As a reminder, you may redeem a badge for each product you leave a review for on both G2 and TrustRadius. 

 

Just a few things to keep in mind!

 

  • Reviews take approximately 5 to 10 minutes to complete.
  • You have the option to submit an anonymous review which will keep your name and company private.
  • Your review should be based on your honest experience and consistent with the terms of your employer agreement and any applicable federal, state, or local laws.

 

We look forward to reading your review!


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🌟 Transforming Workflows with AI: A Success Story! 🌟

Recently, I had an enlightening conversation with one of our valued customers. They were grappling with a common issue: their team was spending more time on mundane tasks like record-keeping and documentation than on meaningful customer interactions.... Show more

Recently, I had an enlightening conversation with one of our valued customers. They were grappling with a common issue: their team was spending more time on mundane tasks like record-keeping and documentation than on meaningful customer interactions. 📉

 

After conducting an internal survey, they discovered a growing sense of frustration among employees due to this imbalance. 😞

 

But here's where the story takes a turn for the better! 💡 I introduced them to Zoom's AI Companion, specifically the Meeting Summary feature. And guess what? It was a game-changer! Not only did it address their primary concern, but it also came at no extra cost with their existing licenses. 🚀

 

Fast forward to today, and the results are nothing short of remarkable! 🎉 Their pilot group has embraced the technology with open arms, and the feedback? Exceptional! 🌟

 

Gone are the days of burnout from tedious tasks. Now, after each meeting, they receive a comprehensive summary straight to their inbox, ready to be seamlessly integrated into their CRM. 💼

 

With the completion of phase 2 deployment, they've successfully onboarded 100% of their users! 🚀

If you find yourself nodding along because you're facing similar challenges, worry not! We've got your back. Click the link below to discover how you too can activate Meeting Summaries and reclaim your focus on what truly matters – meaningful connections with your customers! 🤝💼

 

Activate Your Meeting Summaries Now!


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