Join the Zoom Healthcare team for an engaging and informative webinar on Zoom One for Healthcare on Wednesday, September 27 at 10 AM PT. During the webinar, you will: 

• Learn about Zoom One for Healthcare and available packages
• Hear about the benefits of bundling for better care delivery and operations
• Review customer use cases

There will also be time for live Q&A with the team, so come prepared with questions. We hope you'll be able to join us! Register here: https://ev.zoom.us/webinars-events/zoom-one-for-healthcare/. 

By now you’ve probably heard of the toggle tax — the time and cost wasted by switching between apps to get work done.

If you’re using different apps to get work done, you’re likely paying a toggle tax. And this tax doesn’t come due just once a year — when you have to constantly jump between a mix of solutions to get your work done, your productivity suffers on a daily basis.

Finding ways to bring all of your workflows into one place where you can focus on getting your work done can help save time and money.

The good news: the Zoom platform integrates with dozens of popular service providers, so you not only get a (toggle) tax break — you can also unearth new ways to help make your work more efficient.

Streamline connections with voice communication integrations

Voice communications are evergreen — they have been a cornerstone of the workplace for decades and are now key to unlocking the agility needed to enable hybrid work. While phone solutions often come with a standard set of features — many designed to enable flexible communications — you can extend their impact with relevant integrations that can help you build connections from one place.

Zoom Phone connects with business-critical applications from leading providers, all of which are designed to bring your everyday workflows right into our phone experience (or vice versa). Forget hopping between your phone and computer to jot down important customer information, or chatting someone to ask for five minutes so you can switch from one app to another to get the right information. These three recommendations can help you build connections over our phone solution without skipping a beat:

1. Put the power of a fax machine where you need it: The FaxSIPit integration (NEW!) brings fax machine capabilities directly into the Zoom platform. This Zoom App lets you send and receive faxes via Zoom Phone (and Zoom Meetings), so you can jump between communication methods in one place.
2. Deploy CRM integrations to avoid slowing down cycles: From integrations like Zendesk to Salesforce to Service Now, use Zoom Phone in your native CRM environment to simplify tasks, keep better track of customer conversations, and get quick access to essential information.
3. Make compliance part of the process: When you work in highly regulated industries, like financial services, you need compliance built into your workflows so you don’t have to worry about dropping the ball. Zoom Phone integrations like Theta Lake, Nice, Global Relay, and more help bring necessary archiving and data loss prevention functions into your voice calls, voicemails, and SMS messages so you can support compliance without compromising experience.

Make the most of chat with these apps

A chat product should be the glue that holds the pieces of a communications platform together, connecting the tools you need in one centralized space so you can share and organize important information. That’s how we approach things at Zoom — Zoom Team Chat serves as a collaboration hub that unifies meetings, mail and calendar, phone, whiteboard, and more in one centralized client. It can also bring many of your favorite work applications right into the Zoom client.

Zoom Team Chat is integrated into the Zoom platform to enable continuity across your communication channels, and the same goes for its integrations. So many Zoom Team Chat integrations are designed to create that same sense of continuity, making chat a single source of truth not just across Zoom solutions, but also the broader workplace collaboration space. There are a few ways to leverage these integrations to stay on top of things:

1. Manage high-priority projects and stay productive: Whether you’re using Jira, Asana, Confluence, or Trello to stay on top of tasks, you can add their integrations to get notifications, keep organized, and track projects directly in Zoom Team Chat. So you can spend less time tracking down information and have more time to get work done.
2. Keep customer information up to date: When you’re building relationships with customers, you need to pay attention to detail. Integrations like Salesforce for Team Chat and Microsoft Dynamics bring record updates right into Zoom Team Chat, so you don’t have to switch back and forth to update and manage virtual customer details.
3. Share important info and docs: Take notes or store documents in Google Drive or Evernote? Now you can do the same thing, right in Zoom Team Chat. With these integrations, you can quickly jot down, store, and send information all in one place, so important details don’t slip through the cracks. And for you Microsoft users, stay tuned: there’s a OneDrive integration coming soon.*

*Support for Microsoft OneDrive is currently in beta.

Get time back with the right integrations

Your workday may require you to use a variety of solutions — that’s unavoidable. But you have control over how you use those applications, and the right integrations can ultimately help make your workday work better for you. Consolidating your workflows in the Zoom platform can help you keep better track of important information, increase productivity, and make more time for what matters.

To discover the apps and integrations that can help you never skip a beat, visit the Zoom App Marketplace.

Taken from Zoom Blog. Original post can be seen HERE.

Recently, I had the absolute privilege of collaborating with an outstanding non-profit organization that is laser-focused on advancing the awe-inspiring world of bio-research. 🌱🔬

Guess what? Zoom is playing an absolutely pivotal role in their groundbreaking research endeavors, and it's beyond mind-blowing! 🚀 Especially when it comes to igniting global collaboration like never before! 💥

Hold onto your hats because this is the good stuff! Through the magic of Zoom, they've cracked the code in connecting students from all corners of the globe with their team of brilliant scientists. 🌍🧪 The result? Real-time, electrifying discussions that are propelling their research to unimaginable heights! 🌟

But wait, it gets even more amazing! 🌈 They've taken it to a whole new level with Zoom Rooms, decked out with multiple cameras strategically placed that give them a front-row seat to their research subjects. 📸 This isn't just about convenience; it's about creating an interactive wonderland! 🌠

And as if that weren't enough, they've teamed up with Learn Design Apply, unlocking the treasure chest of extra funding opportunities! 💰 It's like a superhero alliance for science! 💪

It truly warms the heart to witness our technology empower enthusiastic students and unwavering scientists, forging a path to infinity and beyond in the captivating realm of bio-research! 🌌🔍

Isn't that just unbelievably exciting?! 🤩🌟

Hi Zoom Community - My first post

I wrote an article in our Company Community - encouraging our teams to engage more in our meetings by having cameras on rather than off - To encourage team work, community and engagement. This provoked a good discussion but I got into a discussion with one developer saying that "Having a camera on - used 96% more carbon than turning the camera off"  citing this study https://foundation.mozilla.org/en/blog/ai-internet-carbon-footprint/

We debated but when I read the study it seemed filled with generalisations and assumptions. I am eager to get our teams using Zoom - with cameras on, when appropriate but would be interested if there is any technical info regarding a zoom call with camera on or the same zoom call with camera off.  I recognise there is processing server side and so may be more than just the data across the network. 

Does anyone have any data or information of the data difference - or indeed if using camera is 96% more carbon than audio only perhaps we should be encouraging "switch off where possible" .

I realise this is a complex topic bit any decent information would be most useful 

JHC

Every month we share a recap of new products, features, ZLC courses, business updates, and more with account admins and owners in our What's New at Zoom email newsletter. Take a look at all that's happened at Zoom within the last month, with some additional announcements about upcoming happenings. Download the latest version of the Zoom desktop client to access all these features and more. And remember to check out our release notes for a complete list of past releases across the Zoom platform. 

Zoom Learning Center Updates

• Learning in your preferred language has never been easier - We’ve revamped the Zoom Learning Center catalog with buttons that take you to global language options with a single click. Easily browse and enroll in a variety of courses in English, German, French, Italian, Spanish, Portuguese, Japanese, and Korean.

• Create a seamless hybrid experience with Workspace Reservation - Whether you’re a user or admin, learn how to make Workspace Reservation work for you in this free course collection. Check-in your guests, book a desk for your day in the office, or reserve the cafe for a company party, all from the convenience of your desktop or tablet.

• Harness the power of Zoom Virtual Agent chatbots and campaigns - Learn how to customize your Zoom Virtual Agent chatbots and campaigns to create a personalized AI experience your end users will love. Admins, enroll free today!

Events & Training

• Zoomtopia 2023 - On October 3-4, join us at Zoomtopia, our incredible, award-winning event happening in San Jose. Learn to embrace the flexibility and power that AI and the Zoom platform offers. Secure your spot to delve into topics like employee health and productivity, return to office and remote work, the balance between human and technology, and more. If you're an education or healthcare customer, be sure to join us for special programming, Education Connect and Healthcare Connect. 
• Zoomtopia EMEA, Oct. 4-5 | Virtual - Discover new ways to improve collaboration, make more impactful decisions, and deepen customer relationships at Zoomtopia EMEA, our incredible, award-winning event. You’re in for the most exciting, interactive, and inspiring event of the year, for decision-makers across industries!

• Get an exclusive look into the latest innovations shaping the future of work and the workplace. 
• Discover how to leverage AI to create a more efficient and flexible work environment.
• Learn from industry thought leaders about the tech trends that matter to you.
• Zoom Events training hub - Visit the Zoom Events training hub to sign up for educational sessions about our Zoom Events product. Training sessions are available every month, including a monthly release discussion and Q&A, where our experts will walk you through the latest Zoom Events release, including key benefits for a variety of use cases like customer training, internal communications, marketing and more. Don’t forget to bookmark the Zoom Events Training hub and check back regularly for new training opportunities.    

Key Highlights from Zoom’s August Releases 

Zoom Clips Updates

• General public beta availability for Zoom Clips - Zoom Clips offer a convenient solution for capturing both personal video and screen activities, allowing users to effortlessly share their recordings with others. This feature is particularly valuable when demonstrating product features or showcasing various functionalities. Users can conveniently access their Clips through their client or web portal, and receive notifications about views, comments, and replies related to their Clips. The feature can be enabled or disabled at the account, group, or user level and is available for public beta during this release. To learn more about Zoom Clips, visit the Zoom Clips support page.

Zoom Client Updates

• Meeting Summary: Next Steps and Segment Titles - Windows, macOS - The Meeting Summary feature, which uses AI to analyze and summarize in-meeting discussions, is enhanced to also include a list of next steps mentioned in the meeting and titles for each segment of the meeting . These next steps and segment titles are included in the email and Team Chat summary shared with the host and participants (if allowed).

Zoom Web Updates

• Enhanced feedback form: Admin control - The Give Feedback form, available in the desktop client and mobile app, is redesigned to enable customers to provide satisfaction scores and provide feedback on Zoom’s product suite. Admins can choose to provide this feedback option for users on their account, as well as allow users to provide text feedback or just satisfaction scores. This setting is available at the account, group, and user levels. 
• Auto-start Meeting Summary with Zoom IQ - Admins can allow their users to have the Meeting Summary feature automatically start for any meetings they host, skipping the need for them to manually enable the summary generation during their meetings. Users can still stop and start the summary as needed in the meeting. This is available as a sub-setting to the current Meeting Summary with Zoom IQ setting, available at the account, group, and user-level settings pages.
• Additional captioning language support - Automated captioning support is expanding to include captioning for the Farsi/Persian and Romanian languages, both in Beta. These languages are enabled by default, but admins can control the availability of these languages through the Automated captions setting within the web portal.
• Additional translated captioning language support - Translated captioning support is expanding to include caption translation from English to Tamil and English to Hebrew, as well as translation support between Portuguese, Romanian Persian, and Canadian French with all other currently supported languages. All of these newly supported languages are currently in Beta. These languages are enabled by default, but admins can control the availability of these languages through the Translated captions setting within the web portal.

Zoom Scheduler Updates

• Allow attendees to add guests to scheduled appointments - Attendees can add guests when they book or reschedule an appointment. A maximum of 100 guests can be added to an appointment. Additionally, guests can reschedule, decline, or delete an appointment. Previously, attendees had to add guests after creating an appointment outside Zoom Scheduler within their calendaring application.

Zoom IQ for Sales Updates

• Multi-Language transcript translation - Users can easily translate conversation transcripts into multiple languages on demand and save these translations for future viewing. This feature currently supports Chinese, Dutch, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Ukrainian, and Vietnamese in addition to English. 

Zoom Phone Updates

• Provisioning Template - Account owners and administrators can no longer utilize the parameters provisioning/firmware/url and provision.url in the provisioning template. If these parameters are being updated in an existing template or included in a new template, an error will occur, indicating the need for their removal. However, templates created before this change will remain unaffected, and no action is required for them. If configuring these items is critical, submit a request to Zoom Support to have this enabled for your account.
• Provisioning walkthrough for Zoom Phone admins - Shows admins how to add users to their Zoom account and provision them with the desired Zoom Phone calling plans (extensions) and phone numbers as quickly and efficiently as possible.

Zoom Events Updates

• Upload recording files to Zoom's cloud recording storage for simulive - A recording file can be placed into Zoom's cloud recording storage and linked to the hub so that the hub owner or hub hosts can choose it when they are scheduling a simulive webinar. Hosts can set up a simulive webinar and upload their own preferred video. Once the video is processed, it can be selected as the simulive source. Uploaded recordings are also visible in the Zoom web portal recording list and are tagged with the “From a Zoom Events Hub” label.
  Note: This feature must be enabled by Zoom. Zoom Events users who have qualified for video replacement can also upload recordings for Simulive. Zoom Events users who are not on a qualifying account can use Simulive but can only select from existing hub recordings. For additional questions, contact Zoom Support to discuss whether this feature is available for your account.
• Security code at event join - Hosts can enable the Security code at join option in the event creation setup. A security code will be sent to each attendee's inbox every time they join the host's event. Depending on the attendees' event authentication portfolio, attendees who join an event with the  Security code at join option enabled will have different scenarios.

Zoom Whiteboard Updates

• Allow users who are not signed in to create in-meeting whiteboards - Users who are not signed in can initiate and take part in whiteboard sessions during a Zoom meeting, leveraging the "Host owns all boards" feature. This functionality enables unsigned users to view and create a whiteboard, which will be owned by the host since the user is not signed in. To simplify the sign-in process, sign-in options are displayed within both the meeting and whiteboarding interfaces, enabling users to conveniently sign in while actively participating in a meeting or whiteboarding session.

Zoom Virtual Agent Updates

• Amazon Connect integration - Account owners and admins can integrate Zoom Virtual Agent with Amazon Connect. This feature can be leveraged to enable the utilization of Amazon Connect as a chat platform when this feature is enabled for the Customer Relationship Management (CRM). With this integration, the knowledge base team can also create a knowledge base sync with Amazon Connect system, mirroring the familiar structure of existing CRM integrations.

Zoom Contact Center Updates

• Virtual Service Numbers for Japan - Zoom Contact Center is introducing the ability for admins to purchase Virtual Service Numbers (050 & 0ABJ) in Japan, enabling agents to receive inbound calls and make outbound calls. Account owners and admins can select their preferred number from the pre-populated list, with a notification displaying the concurrent call limitations for each phone number type. Admins will be required to schedule a video call during Japan working hours to show the actual documents uploaded for verification. Call routing for 0ABJ outbound calls will be geographically based, with specific routing requirements for Eastern and Western cities of Japan.
• Enhancement to 10DLC registration - To comply with carrier regulations and avoid potential message blocking and surcharges, Zoom Contact Center is introducing a warning message for agents who send SMS from US/CA Virtual Service numbers but have not created a 10DLC campaign. This warning will be displayed whenever agents send messages via the Zoom Contact Center client. Messages will not be blocked if a valid 10DLC campaign is active, pending, or associated with the phone number used for messaging. SMS-enabled numbers that are not US/CA numbers are exempt from this requirement.

Business Announcements

• Upcoming Support Site Maintenance – Maintenance is being performed on Zoom’s support site in November (date and time coming soon). During this time, support.zoom.us and the support ticketing form will not be accessible, though you can still use Zoom Community, chatbot, and phone support (based on your plan). Please note that once maintenance is performed, tickets closed more than a year ago will no longer be accessible. You can refer to the support article and check the Zoom status page closer to November for more information. 
• Zoom Software Lifecycle Policy - We plan to enforce the next round of our Software Lifecycle Policy on November 4, 2023, for all products and services, starting with the minimum versions referenced in the table found here. Users running an end-of-life version after November 4 will not be able to join meetings via the Zoom Client and will be prompted to update or join from the Web browser. As always, we highly recommend you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom desktop client or by navigating to zoom.us/download to take advantage of all our latest security and functionality features. 

33.2 million.

That’s how many small businesses there are in the U.S. alone in 2022, according to U.S. Small Business Administration. Organizations with a few hundred employees or less make up 99.9% of businesses across the U.S., and employ nearly half of the country.

These small businesses have to be scrappy. They need to find savvy ways to break out in today’s crowded market — reach new audiences, automate processes and improve efficiencies, and do more with less. The right technology can unlock all that, and then some.

According to a study by the U.S. Chamber of Commerce, 93% of small-business owners use at least one tech platform or tool to run their business, with the average owner utilizing three different platforms. Of those, 85% report that technology platforms helped to get their business up and running, and 94% report that technology helps them run their business more efficiently and 80% say technology “helps them have more time to spend away from their businesses and with their family.”

But some may not realize that they only need one platform to achieve these goals. Zoom One, our all-in-one offering brings together phone, team chat, whiteboard, meetings, and third-party integrations into a single user experience to help you get more done. And two of its core products — Zoom Phone and Zoom Team Chat — help thread together a unified communications experience that small businesses can use to foster productivity, expedite operations, and better connect with customers.

Dialing into phone communications

According to a 2022 Morning Consult survey commissioned by Zoom¹ , many small business respondents rely heavily on phone communications. When asked, “How often are phone systems used at your organization?” 76% of respondents said they use phones daily to communicate.

When asked, “Does your organization use hard phones, softphones, or both to conduct business-related calls?” only 17% of survey respondents reported using a softphone versus 49% who used a mobile phone or 33% who used a hard phone.¹

Using a softphone — like Zoom Phone — might help you better address your business’s operational and service needs. Here’s how you can wield it to your advantage:

• Set up call queues to help lessen response times. Divide and conquer customer inquiries by setting up call queues to route calls to a designated group of users, such as a sales or support team, so the first person available can answer the phone.
• Answer calls on different company devices. By taking advantage of a softphone’s flexibility, small businesses can make and receive calls on a mobile phone, a laptop, tablet, or any other company device connected to the internet. You can still use hard-wired phones too, since Zoom Phone connects with hardware devices and even offers a hardware-as-a-service program.

• Elevate a business call to a meeting. Employees may be on a phone call and want to draw a quick sketch or pull up a document to review with the other people on the phone. Within the Zoom platform, employees can easily go from a phone call to a video meeting when the situation requires, helping enable a more productive conversation.
• Don’t lose business when you lose connectivity: If you experience an outage from a carrier, storm, or natural disaster, Zoom Node and the Zoom Phone Local Survivability (ZPLS) module help you minimize revenue loss, maintain internal communication, and establish on-site safety with survivability that lasts for several days.
• Bring in your other workflows: You can use your favorite business tools in tandem with Zoom Phone. Our phone solution integrates with essential applications like Salesforce, Google G-Suite, ServiceNow, and HubSpot.
• Get insight into and elevate the customer experience: High call volume from customers? Need to better understand why you’re not making a sale? Zoom Phone Power Pack can help. It’s designed to help through advanced analytics for real-time and historical insights. It also offers an enhanced desktop experience to streamline call handling so every call goes to the right person, and team SMS functionality, so your team can respond through text message.

Sending the right message with chat

What small businesses lack in resources, they make up for in agility. Our instant messaging offering, Zoom Team Chat, can help you share important information across your business in a snap. This persistent chat solution comes already included with Zoom products.

A few ways you can use Zoom Team Chat to enable seamless collaboration:

• Create chat channels for different groups and projects. Set up chat channels for different teams as well as cross-functional projects as they come up. This allows employees to tailor messages and communicate relevant information to specific team members.
• Screenshot, annotate, and share images. Employees can share files and images in chat channels for quick collaboration. Need to get the point across visually? Use the Zoom desktop client to take screenshots, add annotations, and share them directly in chat.

• Fill gaps where information may have previously seeped through: Our continuous meeting chat feature allows meeting participants to communicate before, during, and after a meeting by creating a dedicated group chat in Zoom Team Chat for meeting participants. When enabled, in-meeting chats will show up in that group chat as they are sent in the meeting, allowing conversations to continue after a meeting ends.
• Never miss a beat with helpful reminders: Running out the door and want to save an important message for later? The remind me feature helps you follow up on a message at a later time, so you can stay on top of tasks without having to be always available.
• Save time with the help of AI: If you need to get up to speed on chats and provide a timely response, you can use the Team Chat compose with Zoom AI Companion (free trial for customers in select plans) to draft a message for you based on conversational context. You can change the message tone and length to customize suggested responses.
• Keep your important files in one place: Want to quickly kick over an important document to a team member? Zoom Team Chat integrates with Box and Microsoft SharePoint, empowering teams to save time and simplify workflows with the ability to upload, share, access, and manage files.
   

Growing your business in a hybrid world

Increase revenue, trim costs, embrace new ways of working, meet new customer needs, and find a way to stand out — the demands can sometimes feel like they’re piling up for today’s small businesses.

That’s why we’ve put together a guide to help small business owners use the Zoom platform to help manage their time and resources effectively and efficiently. Whether your company is new and in growth mode, or ready to go to the next level, check out our small business guide for ideas on how to use Zoom to help build and enhance company culture, engage with customers, and enable a hybrid workforce.

*Original article posted in Zoom Blog

In the heart of a bustling office, one of my clients found themselves ensnared in the unending web of monotony. Week in, week out, they labored through the same product demos and sporadic user training webinars. The grind was relentless, with webinars piling up as frequently as twice a week, depending on the client's demands. Frustration was mounting, and a solution was desperately needed.

In search of a better way to handle these recurring webinars, I introduced them to the concept of "Simulive." Simulive, short for "simulated live," is a game-changer in the world of webinars. It allows you to record your webinar sessions and make them available for your clients to join at their convenience thus, unleashing newfound efficiency and productivity.

Now, they are no longer shackled by the need for extra assistance during presentations just to answer the Q&A or chat queries, they achieved more with less effort, ultimately turning the tide in their favor.

I am not a developer. There is nothing I have created to work within my zoom account. But I got the message about the jwt deprecation. 

I apparently have one app that was jwt. It's the developer.zoom.us API 

I have no idea what this is or why I have it. I have tried emailing support and the answer wasn't helpful. They also closed the ticket so my response requesting more information isn't going anywhere. The support chat keeps asking me to rephrase the question. IM on the zoom facebook page has not responded. 

Can anyone here tell me if I need to take any action about this API?

Thanks!

My journey to learn the Spanish language was fueled by a deep passion, and it led me to a local language school. I was elated when I learned that they offer online classes and would be conducted through Zoom. I immediately enrolled and took the opportunity to start my learning journey.

Initially, our instructor relied solely on a presentation deck, but my suggestion to use the Whiteboard for collaboration was met with enthusiasm from the entire class. The Zoom Whiteboard allowed us to share our work, correct mistakes easily, and foster a collaborative learning environment. However, there came a point when we were informed of a switch to another video conferencing platform. In my opinion, this was a significant misstep. The new platform was web-based, had terrible audio quality, and ate up over 30 minutes of our time just to address audio issues. Even the instructor's video feed was so poor that it had to be turned off, and there was no Whiteboard for collaboration.

As an advocate for Zoom, I couldn't stay silent. I raised my concerns and emphasized what we were losing by leaving Zoom behind. Eventually, we returned to using Zoom, and everyone was happy. Zoom has become an indispensable tool, making learning more accessible and convenient. The ease of use made it effortless for students to attend to class whenever, wherever. In my case, it eliminated the need for a two-hour commute and allowed me to pursue my learning from the comfort of my home.

Zoom has not only made learning Spanish possible but has also transformed the lives of many, including mine.

What will you learn next using Zoom?

Hello Zoom community,

I've been using Zoom for both work and personal meetings for a while now, and I'm looking to enhance my knowledge and skills. What are some advanced tips and features in Zoom that you find particularly useful or interesting?

Whether it's a hidden feature, a productivity hack, or a creative use of Zoom, I'd love to hear your insights. Let's share our experiences and help each other make the most out of this powerful platform!

Thanks in advance for your contributions!