What's New at Zoom - June 2025 - AI Recap
Checkout our Whats New recap for June! This blog post was created fully by Zoom AI Companion within Zoom Events, a new AI feature! ✨ For a link to the full recording as well as more info on AI generated content with Zoom Events scroll to the end of this post ✨ Zoom's Latest Innovations: AI Companion Updates, Productivity Enhancements, and Contact Center Advancements In our recent "What's New at Zoom" webinar, we shared exciting updates and feature releases that are transforming how organizations connect, collaborate, and deliver exceptional customer experiences. From significant AI Companion enhancements to new productivity tools and Contact Center capabilities, these innovations reflect our commitment to building an AI-first work platform designed for human connection. Let's explore the highlights from our June releases. AI Companion: Smarter, More Multilingual, and More Customizable Our AI Companion continues to evolve with capabilities designed to help you work smarter, not harder. The latest updates include new follow-up prompts that provide assistance both during and after meetings. During meetings, AI Companion can help you catch up on what you've missed, while afterward, it generates comprehensive summaries, next steps, and suggested follow-ups – all accessible across Zoom Workplace, including Meetings, Team Chat, Email, Docs, and Zoom Phone. We've also significantly improved our real-time transcriptions with enhanced speech AI technology. Now supporting over 36 languages, captions automatically display in your preferred language, powered by advanced speech AI and machine translation technology. Our enhanced language identification ensures captions stay perfectly synchronized with spoken language, and customizable captions allow you to adjust font size and color to suit your preferences. Perhaps most exciting is the introduction of Custom AI Companion, our newest addition to our AI offerings. This agentic AI solution is designed to be proactive – it can reason, remember, orchestrate, and act. It doesn't just identify problems; it solves them. "With Custom AI Companion, Zoom is entering a new AI era," shared our product specialist during the webinar. "It's not about reacting or assistance; it's about action." Custom Dictionary has been enhanced with support for specialized terms in multiple languages including German, Spanish, and Chinese. We've also doubled the capacity to 1,000 custom terms, providing greater flexibility to tailor AI tools to your organization's unique vocabulary and industry jargon. Additionally, Knowledge Collections in AI Studio now allows admins to seamlessly connect Google Drive or OneDrive as data sources, enabling AI Companion to access and reference your organization's important documents while respecting existing permission controls. Admins can also add URLs directly to knowledge collections, making AI Companion even smarter and more connected. Productivity Enhancements Across the Zoom Platform We've introduced several productivity enhancements designed to streamline workflows and improve collaboration: Meeting Agenda with AI Companion Prepare for meetings easily with customizable templates, and let AI Companion recommend relevant previous meetings or documents. Add timing estimates to agenda items to keep meetings on track and maximize productivity. AI Companion for Workspace Reservation Our smart assistant for office planning can suggest the perfect room reservations for your meetings and recommend the best days to come into the office based on your schedule and colleagues' availability. Recorder with AI Companion for Zoom Rooms Bring the power of AI-driven note-taking to your in-person meetings, even when there are no remote participants. Capture whiteboards and on-screen content during meetings, ensuring every idea is documented and easily accessible later. Zoom Phone Improvements Call Queue Callbacks, a highly requested feature, is now live. Customers no longer need to wait on hold – they can request a callback while maintaining their place in line. Agents can auto-answer callbacks and set short delays to prepare before connecting. We've also expanded our hardware support with compatibility for the Cisco 9800 series desk phones, making migration to Zoom Phone Cloud even easier for Cisco customers. And for businesses that still rely on fax communications, we've enhanced online fax management inside Zoom Phone, with support for 46 countries, customizable cover pages, and email alerts. Contact Center Advancements Elevating Customer Experience Our Contact Center solutions have received significant upgrades aimed at improving customer experience and agent efficiency: Next-Generation Zoom Virtual Agent We're proud to announce the general availability of our next-generation Zoom Virtual Agent, built on an agentic AI framework that delivers more contextual, human-like responses with faster setup than ever before. This advanced virtual agent experience now spans both chat and voice channels, providing consistent and dynamic customer support powered by AI reasoning and contextual understanding. "We've introduced the most advanced version of ZVA yet, built on an agentic AI framework which gives it much more contextual, much more human-like responses, and a way faster setup than ever before," explained Jody Rubin, Senior Product Marketing Manager for Zoom Contact Center. CX Analytics Our new CX Analytics delivers true omni-channel reporting across voice, video, messaging, and email. This provides customizable real-time and historical dashboards that give teams a single source of truth for all interaction channels. The experience is more visual, customizable, and flexible – allowing you to define metrics, set thresholds, and configure alerts to spot anomalies or trends. Route to Last Agent This powerful capability improves continuity and personalization in customer service. Admins can enable and customize prompts that give customers the option to reconnect with the agent they last spoke to. If that agent isn't available, customers can choose to wait, leave a voicemail, or schedule a callback. Google Dialogflow Chatbot Integration Contact Center admins can now connect Google Dialogflow CX chatbots directly with Zoom Contact Center. This integration provides a powerful way to manage customer inquiries automatically before they reach a live agent, with seamless setup through the Zoom App Marketplace. Looking Ahead These new features and enhancements reflect our ongoing commitment to innovation and our focus on building tools that help you work more efficiently while maintaining human connection. As we continue to evolve our AI-first platform, we're excited to see how these tools will transform the way you connect, collaborate, and engage with customers. To learn more about these updates or to see them in action, visit our Customer Success Events Hub for upcoming webinars, open office sessions, and on-demand recordings. We'll be hosting dedicated sessions on AI Companion, Zoom Contact Center, Zoom Workplace, and Zoom Phone in the coming weeks. We're committed to helping you get the most out of Zoom's expanding platform, and we look forward to sharing more innovations with you soon.
Full Whats New Recording
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