Have you been considering whether your organization could benefit from implementing Online Fax services?

Zoom Phone Online Fax is an electronic fax service enabling users to send and receive faxes without a traditional fax machine. It's available for Zoom Phone Pro and various Zoom Workplace plan subscribers. Users can exchange PDF files and utilize features such as auto receptionist and shared line group caller IDs for faxing.

Fax usage is charged per page for certain plans, while others offer unlimited faxing. Currently, the service is limited to US and Canada users and supports only black and white faxes. Users can manage and view their fax logs through the Zoom Workplace app or web portal.

Additionally, Online Fax requires a Zoom Phone Pay-As-You-Go (PAYG) or Prepay plan to be activated.

To enable to disable the Online Fax, please refer to the Knowledge Based Article regarding Enabling or Disabling Online Fax. You may also browse additional Knowledge Based Article about Understanding Online Fax Licensing.

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.

Here’s what’s coming up:

📅 May 7: Zoom Workplace (Meetings + Productivity) Open Office
Ready to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!

📅 May 8: What’s New at Zoom? (April Releases)
Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.

📅 May 14: Zoom Phone Open Office
Take your Zoom Phone game to the next level! From smarter call handling to streamlined workflows, our experts will show you how to make every conversation count.

📅 May 21: Zoom AI Companion Open Office
Curious about AI at Zoom? See how our AI Companion can simplify your day, boost your efficiency, and help you work smarter — not harder. Bring your questions and get live answers!

📅 May 28: Zoom Contact Center Open Office
Deliver standout customer experiences with Zoom Contact Center! We’ll walk you through best practices, powerful features, and smart strategies to engage and support your customers like never before.

Don’t miss your chance to learn, grow, and lead with Zoom this May. We can’t wait to see you there!

 

El Panel de Control para Administradores y Propietarios lleva años disponible para cuentas con licencias Business o superior.

Hoy les traigo una vista rápida de su nuevo diseño y la información que podemos extraer gracias a esta herramienta. Con la nueva página de inicio del Panel de Control tendremos acceso a novedades de Zoom así como un vistazo rápido al uso que le están dando los usuarios de nuestra cuenta a sus licencias y herramientas. Y por supuesto, todo esto conservando las funciones presentes en la versión anterior del Panel de Control (monitorización en vivo del sistema/producto, acceso a datos históricos, etc).

Echémosle un vistazo al siguiente video demostrativo creado con Zoom Clips:

IMPORTANTE: es posible que la nueva versión del Panel de Control aún no esté disponible en su región pero llegará muy pronto.

Espero que este post les haya resultado útil. No duden en dejar comentarios sobre funciones y herramientas que quieren que comentemos en el futuro.

¡Hasta la próxima!

Did you know that aside from the regular schedule booking on Zoom Scheduler, it also has a poll feature where you can gather availability information from participants for a new meeting? Yes, you read it right! Zoom Scheduler has the Availability Poll feature which is designed to simplify the process of finding a suitable meeting time that works for everyone on your invite list.

Zoom Scheduler’s Availability Poll can help you eliminate the back-and-forth emails typically involved in scheduling meetings as it can find your meeting participant’s available time, and provide you a visual representation of their preferred date and time, making it easier for you as the host, to find a common ground for your meetings and also gives people on your invite list a voice in scheduling.

So how does this work?

1. Create an Availability Poll: On the Zoom Scheduler, click on “Create Schedules”, and choose "Availability Poll".

2. Set Meeting Details: Fill in details like meeting topic, duration, and hosts. Then, on the calendar, select multiple date and time windows or specific times you're available.

3. Share the Poll: Once details are set, you can click on the “Publish” button, and share the link to your invitees. You do have the option to allow poll participants to see each other’s names and votes.

4. Attendees Vote: Attendees then receives a link to the poll and can select their available time slots from the options provided. They can also select multiple date and time that they're available.

5. Availability Poll Results Overview: You'll see a clear overview of everyone's availability through email. Based on the results, you can then choose the time that works best for the most attendees and proceed in scheduling the meeting.

Availability Poll is best used on all meetings where you’d need to find a common time, but the below are additional scenarios where you can use Availability Poll.

Internal / External Meetings:  If you want to find a new time slot for a meeting that better accommodates everyone's schedules, you can send a Scheduler Poll with various time options across different days to check your team’s preferences.  

Sales Calls / Demo Calls: If you are a sales specialist, you can schedule a call for a group of potential customers and use Scheduler Poll with various time slots to accommodate the schedules of multiple attendees, allowing the your customers to choose a convenient time within their busy schedule to ensure a high attendance rate.  

Webinar for a Big Team:  If you need to conduct a webinar for a big team, you can send a Scheduler Poll to check their availability across different time zones and choose a time that maximizes majority's participation.  

Team Building / Team Activity:  If you are a planning a meetup or an activity for your team members, you can use a Scheduler Poll to identify a time slot that accommodates the schedules of your team members.  

With Availability Poll, you can say goodbye to scheduling frustration. Just send a simple poll with your available date and time, and identify the sweet spot that works best for you and your attendees so you can maximize attendance and participation, and also minimize schedule conflicts.

Want to learn What's New at Zoom across January & February? We've got you covered! Join us March 6 at 8am PST for a stacked agenda ✨

We will cover the full Zoom platform, enabling you to extract the more than you knew was possible from your everyday time spent in the Zoom App!

Please share with your network/anyone else you think would get value from this amazing upcoming event 🚀

Register Now: https://ev.zoom.us/webinars-events/whats-new-at-zoom-4/

There’s no need to feel intimidated by generative AI. Here are some easy tips and tricks to create prompts that deliver.

This month marks the one year anniversary for Zoom Workplace! In celebration, we want to hear from you on your favorite features and why you love Zoom. Thank you in advance for giving us your feedback and being a customer.

https://survey2.us.quantilope.com/py23Ty2WPujweQ9e8/cEWfJhJ6AYgeGCzeF 

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 

Here's what's in store:
 

📅 April 2: Zoom Workplace Open Office

Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment!

📅 April 3: What’s New at Zoom?

Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success.

📅 April 9: Zoom Phone Open Office 

Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level!

📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center

Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience!

📅 April 16: Zoom AI Companion Open Office

Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered!

📅 April 23: Zoom Contact Center Open Office

 

In today’s digital world, virtual meetings have become a fundamental part of business operations, education, and even personal communication. With Zoom leading the way as the best and preferred platform for communication, enabling seamless collaboration across the globe, ensuring meeting security isn’t just an option—it’s a necessity. But are we truly leveraging Zoom’s security features to their full potential?

Zoom offers several built-in security features to help users protect their meetings. The key is knowing how to configure and use these tools effectively. In this article, we’ll introduce the essential steps to ensure your Zoom meetings remain safe and secure.

1. Setting Up Secure Zoom Meetings

Enable Passcodes and Waiting Rooms

• Set a meeting passcode to prevent unauthorized access.
• Use the Waiting Room feature to manually approve attendees before they join.
• Avoid sharing meeting links publicly—send them only to trusted participants.

Use Unique Meeting IDs 

• Generate a new random meeting ID for each session instead of using your Personal Meeting ID (PMI) to reduce the risk of unwanted guests.
• For recurring internal meetings, set up a protected meeting link with controlled access.

Control Participant Permissions

• Limit screen sharing to the host or designated participants.
• Disable file transfer and chat for external participants to prevent malicious links.
• Turn off 'Join Before Host' to prevent anyone from entering before you do.

2. Enhancing Account Security

Enable Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of protection to your Zoom account, preventing unauthorized logins even if your password is compromised.

Use Strong, Unique Passwords

Ensure your Zoom account is protected with a strong password and avoid reusing credentials from other accounts.

Regularly Update Zoom Software

Zoom frequently releases security patches to fix vulnerabilities. Keeping your app up to date ensures you benefit from the latest security improvements.

3. Monitoring and Managing Meeting Security

Lock Meetings After They Start

Once all expected participants have joined, lock the meeting to prevent additional attendees from joining unexpectedly.

Remove Disruptive Participants

If someone is causing disruptions, remove them immediately using Zoom’s Remove Participant feature. You can also disable participant rejoining for extra security.

Monitor Meeting Activity

Keep an eye on the participant list and enable Zoom’s security notifications to be alerted about potential risks.

Ensuring Zoom meeting security is a shared responsibility between hosts and participants. By implementing these essential security measures—from enabling passcodes and Waiting Rooms to monitoring participant activity—you can create a safe and secure virtual meeting environment.

As cyber threats continue to evolve, staying proactive with security settings will help protect your meetings from disruptions and data breaches. Here’s a good guide to take steps and action on securing your meetings and communicate with confidence! Happy Zooming!

Artificial intelligence has entered the mainstream and helped us achieve new heights in efficiency through technology. This makes the advantages of AI seem practically limitless, giving our imaginations plenty of runway to reimagine what’s possible. 

While it’s fun to dream up the next great idea, implementing a new AI solution requires a strong commitment to safety and securing the data that drives it. We’re kicking off a new series on the Zoom blog, where we’ll discuss how and why you should implement generative AI safely and what Zoom is doing to create a safe and secure AI environment for our customers.

What is generative AI and how does it work?

 

AI can serve many different purposes, and generative AI gives you tools to generate new content including images, words, sounds, videos, and data through multiple inputs and outputs to AI models. Sometimes referred to as GenAI, generative AI goes beyond what’s humanly possible and uses various AI and machine learning algorithms to deliver instant results when prompted. In return, people can accelerate their work and save valuable time with generative AI tools for tasks such as drafting meeting summaries, sourcing images, or overcoming writer’s block with copywriting assistance. 

 

Generative AI solutions can be invaluable to the end user, freeing up time to focus on more meaningful work. But before you choose which AI tools to implement in your workflows, it’s important to consider a few things.

 

1. Determine and outline the problems you want to solve. Are you trying to improve customer service? Simplify repetitive tasks? Assess new trends? Translate and localize content quickly?
2. Develop a timeline. How quickly are you able to explore, evaluate, and implement your AI options? What teams in your organizations need to sign off? What’s the cost of moving too slowly?
3. Decide what matters to you. Different AI tools come with different benefits, drawbacks, and questions to ask the vendors you’re evaluating. What features are included in their services and how do they align with your goals?

In addition to these questions, it’s important to research how a vendor handles AI safety and security, and their privacy measures for implementing and using generative AI. We also recommend organizations and their end-users explore how data is collected and used to power the AI tools they want to implement.

 

 

What is AI safety versus AI security?

 

To begin with, it’s important to know how AI safety compares to AI security. AI safety and security are fundamental yet distinct aspects of the deployment and protection of AI systems, but specifically:

 

• AI security is focused on safeguarding the confidentiality, integrity, and availability of data used in AI models and systems.
• AI safety involves broader considerations related to robustness and reliability, ethical implications, long-term societal, economic, and environmental impacts, and impacts on human rights and values.

 

 

AI security at Zoom

  

To overcome some of the security challenges that surface with AI integrations (namely the need to safeguard AI models, datasets, and training environments), there are a number of emerging guidelines, standards, and frameworks from respected institutions such as the National Institute of Standards and Technology (NIST), the National Cyber Security Centre (NCSC), and jointly: the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). Our approach to AI security aligns with these industry standards and leading practices and is designed to preserve the trust and confidence of our users by focusing on mitigating emerging threats. 

 

Our commitment to AI security is also integrated throughout the entire Zoom Secure Development Lifecycle (ZSDLC), encompassing secure supply chain management, model training, secure design, secure development, secure operation, and employee training. We’re incorporating AI considerations into our GRC (Governance, Risk, and Compliance) policies and risk framework, and also including security testing and research conducted by our Security Assurance team.

 

 

How Zoom approaches AI safety

 

Our approach to AI safety starts with the models and data we use to build our services. For Zoom-hosted models, we validate and manage our training data, and when selecting third-party vendors, we evaluate their safety procedures to ensure they align with our mission. Our evaluations include testing the models against standard safety metrics to validate common issues that can occur through model training. 

 

Account owners and admins have controls to manage the availability of AI features for their accounts, including user and group level controls that provide options for deployment. These options include, when appropriate, allowing for human review of outputs before being shared more broadly. Additionally, when using in-meeting features within Zoom Workplace (our open collaboration platform with AI Companion), the sparkle icon notifies you that AI is enabled and in use to help provide transparency for customers and participants. 

 

Here are three different ways we approach AI security and safety at Zoom:

 

1. Protection of Zoom's AI products and services that utilize generative AI – such as Zoom AI Companion and Zoom Contact Center Expert Assist – and the underlying models that support them.
2. Leveraging AI throughout our security program and practices to stay ahead of evolving threats.
3. Securing Zoom's internal use of AI.

 

Managing safety and security alongside a federated AI approach

 

 

 At Zoom, we take a federated approach to AI, which means we apply the best large-language models for a specific task, including third-party AI models that customers are already familiar with. Customers can choose which features they use and whether they want to use Zoom-hosted models only, which is available for select features. This gives administrators more control over what’s available within their organization. 

 

In line with our commitment to responsible AI, Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or third-party artificial intelligence models. For more information about how Zoom AI Companion handles customer data,  visit our support page.

 

 

AI Companion, safety, security, and the future

 

While this initial discussion of AI safety and security just begins to scratch the surface, in the coming months, we’ll share more details about how we’re maximizing our efforts during the global shift to AI. We believe that AI is an incredible way to improve the way we work and that this is just the beginning. As we continue to release new features for AI Companion and Zoom Workplace, rest assured, AI safety and security are at the forefront of our development process.  

 

If you want to learn more about Zoom’s approach to privacy and security, join us for our upcoming webinar, titled Zoom’s Approach to AI Privacy and Security, on September 26, 2024.