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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Zoom at Reuter's Total Health Conference

Are you attending Thomson Reuters "Total Health" conference next week? Don't miss Ron Emerson RN BSN, Global Healthcare Lead at Zoom, as he discusses "Healthcare Gone Hybrid" and what return to work looks like across the payer, provider, and life sc... Show more

Are you attending Thomson Reuters  "Total Health" conference next week? 👀

Don't miss Ron Emerson RN BSN, Global Healthcare Lead at Zoom, as he discusses "Healthcare Gone Hybrid" and what return to work looks like across the payer, provider, and life sciences ecosystem. He will highlight innovative applications across the entire Zoom platform, with a focus on Zoom Rooms. 

🎬We'll be live on November 16th (Day 2) during the "Digital Healthcare" track at 2 pm ET! See you there! ✔️

 

https://reutersevents.com/events/healthcare/conference-agenda.php

#returntowork #hybridhealthcare #hybridcare #zoomrooms #zoomforhealthcare #reutersevents


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🚨New healthcare blog ‌🚨: Wherever, whenever, healthcare

Check out our latest blog, where we dive into the top three areas for consideration when delivering healthcare in a hybrid world!Remember...Workflow integration drives adoptionThink beyond the clinicAnd at the end of the day, it all comes down to pat... Show more

Check out our latest blog, where we dive into the top three areas for consideration when delivering healthcare in a hybrid world!

Remember...

Workflow integration drives adoption
Think beyond the clinic
And at the end of the day, it all comes down to patient experience

#hybridhealthcare  #virtualcare  #zoomforhealthcare  #telehealth  #integrations  #patientexperience

 

https://blog.zoom.us/wherever-whenever-healthcare/


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reply-icon Latest Reply - 

Education plan expired?

Aloha,I have been using Zoom on a education plan from the University of Hawaii throughout the pandemic but it is suddenly kicking me off and asking me to upgrade. Did Zoom stop supporting these plans or is there a way I can renew it?Mahalo,Lane "Lane... Show more

Aloha,

I have been using Zoom on a education plan from the University of Hawaii throughout the pandemic but it is suddenly kicking me off and asking me to upgrade. Did Zoom stop supporting these plans or is there a way I can renew it?

Mahalo,

Lane "LaneSki" Davey


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My online Learners in Zoom could read my PowerPoint in Zoom screen share but not my Word document.

When teaching on Zoom, my online Learners in Zoom could read my PowerPoint in Zoom Screenshare but not my Word document. It appeared as a blurry document. Do I need to have the document in a format such as Google Documents or can I share a Microsoft ... Show more

When teaching on Zoom, my online Learners in Zoom could read my PowerPoint in Zoom Screenshare but not my Word document. It appeared as a blurry document. Do I need to have the document in a format such as Google Documents or can I share a Microsoft Word document? 


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reply-icon Latest Reply - 

Free Event: Modern Healthcare's Hospital of the Future Virtual Briefing

 I'm excited to share that Ron Emerson RN BSN, Global Telemedicine Lead here at #zoom will be speaking at this year's "The Hospital of the Future - Virtual Briefing" presented by Modern Healthcare! The session titled "Preparing for the Future: Heal... Show more

📢 I'm excited to share that Ron Emerson RN BSN, Global Telemedicine Lead here at #zoom will be speaking at this year's "The Hospital of the Future - Virtual Briefing" presented by Modern Healthcare! 📢

The session titled "Preparing for the Future: Healthcare Outside the Hospital" takes place from 12:35-1:35pm CT on Wednesday Nov 3, 2021.

Ron is joined by Amy Andersen, Industry Executive Director, Healthcare at Oracle, Paul Caiazzo, CIO at Avertium, and Greg Sheff, Interim Segment President, Home Solutions, at Humana. 🔥🔥🔥

If you haven't experienced a briefing with Modern Healthcare yet - you are missing out! This event is free to register - hope to see you there!

#healthcare #hospitalofthefuture #remotecare #virtualcare

 

https://bit.ly/3jGQbXq


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reply-icon Latest Reply - 

Zoom in Value Based Care

Can people share how they are using Zoom for Value-Based Care models...? Examples of patient education, discharge planning, multi-disciplinary team members... group sessions? I get this question a lot, so people are interested and any feedback would ... Show more

Can people share how they are using Zoom for Value-Based Care models...?   Examples of patient education, discharge planning, multi-disciplinary team members... group sessions?  I get this question a lot, so people are interested and any feedback would be helpful!  


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Student chat features

As a school that offers many classes where we promote student collaboration on projects, puzzles and games it would be useful adding a feature that allows hosts to view private chat exchanges between students in real time or after class. With young k... Show more

As a school that offers many classes where we promote student collaboration on projects, puzzles and games it would be useful adding a feature that allows hosts to view private chat exchanges between students in real time or after class. With young kids we want to encourage collaboration for certain types of exercises/assignments, but we still need to monitor and make sure only appropriate messages are occurring.

 

It would also be useful to add a feature that allows us to group students so they can have group chats (again that the host can view in real time or later). This would allow grouping students on teams for various activities where all of the team members should be involved, but it would restrict students not on a team to see what other teams are chatting about.

 

I am sure we aren't the only school or education center that would find this incredibly useful.


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Use of Zoom in China for teaching

I have recently arrived in China and will have to start teaching my university classes online while in quarantine. I opened a Zoom account after I arrived in China, but I use a Virtual Private Network to have more access to the internet. Will Zoom wo... Show more

I have recently arrived in China and will have to start teaching my university classes online while in quarantine. I opened a Zoom account after I arrived in China, but I use a Virtual Private Network to have more access to the internet. Will Zoom work in China for me to give online classes to my university students? If so, is there anything special that I need to do to make it work for my students?


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Piano and voice lessons over Zoom

Hi everyone, What tips and tricks have one-on-one music teachers found to be useful when teaching over Zoom? I am trying to help someone who is about to start teaching piano and voice lessons over Zoom. I am familiar with the usual Original Sound set... Show more

Hi everyone,

 

What tips and tricks have one-on-one music teachers found to be useful when teaching over Zoom?

 

I am trying to help someone who is about to start teaching piano and voice lessons over Zoom. I am familiar with the usual Original Sound settings, but I am wondering if anyone has any deeper insights into settings or equipment setups - or just general experiences.

 

Thanks,

 

Rupert


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By
Community Champion | Customer
reply-icon Latest Reply - 

Resolved! Education Plan

Hi, as shown in the picture below, the account profile shows that my account type is education. However, on the profile page, it shows that the account type is basic, and I do have a 40min limit when hosting a meeting. 

 

 

 

YangLi_0-1634570190951.png

 

YangLi_1-1634571075526.png

 

 

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