Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.

At Zoom, security isn’t just a feature — it’s foundational to everything we build. We’re excited to share the remarkable progress we’ve made through our bug bounty initiatives in partnership with HackerOne. This year represented our strongest commitment yet to crowdsourced security, engaging with nearly 1000 talented researchers worldwide to make our products more secure for millions of people.

Our multi-layered security approach

This year, we continued our strategic approach of running multiple complementary programs:

• Public “VDP” Bug Bounty Program: our front door for the global security researcher community
• Private Program: working closely with select researchers on sensitive features
• Zoom VIP: collaborating with elite researchers on our most critical systems
• Specialized challenges: targeted security initiatives for emerging products

“Our multi-tiered approach lets us match the right security talent with the right testing environments,” explained Sandra McLeod, interim Chief Information Security Officer at Zoom. “This strategy delivered exceptional results throughout 2024.”

By the numbers: A year of security wins

Our bug bounty programs saw impressive engagement this year, with hundreds of unique vulnerabilities identified and addressed. Zoom’s engineering team’s efforts have resulted in a significant reduction in the average time-to-fix compared to previous years. Average time to resolution improved by over 90% from February 2024 to January 2025, and researcher participation doubled during the same period. According to HackerOne, the Zoom Bug Bounty program is among the top 10 with regard to bounty payouts across their entire platform. The statistics tell a compelling story: our security team resolved critical issues before they could be exploited, protecting our users while rewarding the talented researchers who help safeguard our platform.

Notable security improvements

Several standout vulnerabilities discovered through our programs led to key security improvements, including:

• Enhanced authentication mechanisms across multiple services
• Hardened API endpoints against emerging exploitation techniques
• Strengthened data access controls in our cloud infrastructure
• Refined permission systems in our collaboration tools

Each vulnerability addressed represents not just a patch, but a learning opportunity that has made our entire development process more secure.

Celebrating our security researchers

Behind every vulnerability report is a dedicated security researcher who chose to work with us to make Zoom more secure. We’re immensely grateful to this community and proud to highlight some exceptional contributors:

• Several researchers achieved “elite” status in our program this year
• Our top contributor identified 12 significant vulnerabilities
• We welcomed hundreds of first-time reporters to our program

“The relationship between Zoom and the security research community has never been stronger,” noted our Bug Bounty program manager Clara Andress. “The collaborative atmosphere has fostered mutual respect and produced outstanding security outcomes.”

Looking ahead: Security in 2025

As we enter the new year, we’re excited to announce several enhancements to our bug bounty initiatives:

• Expanded scope to include our newest product offerings
• Increased bounty amounts across all severity levels
• Faster triage process through enhanced automation
• More specialized challenge events focused on emerging technologies

Our commitment remains unwavering: to build the most secure communications platform possible through open collaboration with the security community.

Join us on our security journey

Whether you’re an experienced vulnerability researcher or just starting your security journey, we invite you to participate in our bug bounty programs. Together, we can continue building a more secure digital world. Submit your ‘@wearehackerone.com’ email address to bugbounty@zoom.us to join the team.

To learn more about Zoom privacy and security, visit our Trust Center. Found a bug? Submit a vulnerability issue here.

***Original article published in the Zoom Blog.

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.

Here’s what’s coming up:

📅 May 7: Zoom Workplace (Meetings + Productivity) Open Office
Ready to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!

📅 May 8: What’s New at Zoom? (April Releases)
Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.

📅 May 14: Zoom Phone Open Office
Take your Zoom Phone game to the next level! From smarter call handling to streamlined workflows, our experts will show you how to make every conversation count.

📅 May 21: Zoom AI Companion Open Office
Curious about AI at Zoom? See how our AI Companion can simplify your day, boost your efficiency, and help you work smarter — not harder. Bring your questions and get live answers!

📅 May 28: Zoom Contact Center Open Office
Deliver standout customer experiences with Zoom Contact Center! We’ll walk you through best practices, powerful features, and smart strategies to engage and support your customers like never before.

Don’t miss your chance to learn, grow, and lead with Zoom this May. We can’t wait to see you there!

 

Want to learn What's New at Zoom across January & February? We've got you covered! Join us March 6 at 8am PST for a stacked agenda ✨

We will cover the full Zoom platform, enabling you to extract the more than you knew was possible from your everyday time spent in the Zoom App!

Please share with your network/anyone else you think would get value from this amazing upcoming event 🚀

Register Now: https://ev.zoom.us/webinars-events/whats-new-at-zoom-4/

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 

Here's what's in store:
 

📅 April 2: Zoom Workplace Open Office

Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment!

📅 April 3: What’s New at Zoom?

Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success.

📅 April 9: Zoom Phone Open Office 

Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level!

📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center

Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience!

📅 April 16: Zoom AI Companion Open Office

Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered!

📅 April 23: Zoom Contact Center Open Office

 

In today's hybrid work environment, businesses and educators alike face challenges in fostering collaboration and engagement. The Zoom Whiteboard could bridge the gap between remote and in-office teams, enhancing productivity and creativity in ways they hadn't imagined.

The Challenge:Companies struggled with brainstorming sessions in their hybrid setup. Traditional methods—email threads, shared documents, and even screen sharing—proved inefficient for real-time ideation and team engagement. The leadership team sought a solution that allowed seamless, interactive collaboration across all departments.

The Solution: Zoom Whiteboard for its user-friendly interface, real-time collaboration features, and integration with their existing Zoom meetings. Let us quickly discover its potential and its application to multiple functions.

How to Maximized Utilization

Real-Time Brainstorming:

During virtual meetings, team members used Zoom Whiteboard to jot down ideas, create mind maps, and categorize tasks.

The ability to use sticky notes and draw connections helped structure discussions efficiently.

Agile Project Management:

Developers and project managers used the Whiteboard to create sprint planning boards, track progress, and visualize workflows.

Tasks were assigned using shapes and labels, ensuring everyone had clear visibility on project stages.

Interactive Training Sessions:

The HR and learning teams used Zoom Whiteboard for onboarding new employees, making sessions more engaging with diagrams, flowcharts, and interactive exercises.

Trainers could annotate and get instant feedback, making learning more effective.

Cross-Team Collaboration:

Instead of relying on static documents, marketing, sales, and product teams used Whiteboard to collaborate on campaign ideas, customer journey maps, and UI/UX wireframes.

Teams could continue working asynchronously, adding notes even after meetings had ended.

Documenting and Sharing Ideas:

With the ability to save and share Whiteboards, teams could revisit past brainstorming sessions and build upon previous ideas without losing momentum.

Integrations with other tools ensured smooth workflow transitions.

AI Companion for Zoom Whiteboard:

With the help of the AI companion, users can now generate ideas on a digital whiteboard and organize ideas into categories, helping teams get to work faster.

Ready to boost your productivity and stay ahead? Register today and elevate your expertise!

Here's what's in store:

📅 March 6: Stay Ahead with What's New at Zoom? 

Get a first look at the latest features, security enhancements, and collaboration tools. Optimize your Zoom experience and connect with fellow enthusiasts.

📅 March 12: Transform Your Workplace with Zoom Workplace Open Office

Discover how to create a seamless, productive environment using Zoom's integrated tools. Get insider tips and maximize your investment. 

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

📅 March 19: Unlock AI-Powered Productivity with Zoom AI Companion Open Office 

Experience firsthand how Zoom's AI tools are revolutionizing collaboration. Learn to drive smarter workflows and enhance your productivity.

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

📅 March 26: Streamline Your Business with Business Services Open Office

Deep dive into Zoom's business solutions and learn how to streamline workflows, boost efficiency, and improve customer engagement.

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

 

I've just had Zoom rolled out by my organization. 

I am trying to add my mobile phone number to "My Profile." I've tried multiple times to go through the process of receiving a confirmation code, entering it in, and clicking "Confirm." 

I'm receiving the confirmation code with no issue. I've even had the voice call option give me a code. 

Every single time, I get the message: "Phone number cannot be verified."

Here's why you should migrate your oudated on-premises PBX to a modern cloud communications platform.

Small businesses choose Zoom Workplace to help them grow their client base, their revenue, and their organization. Here's why.

The new year is rolling, and it’s time to supercharge your skills! 🚀 February is packed with interactive sessions designed to help you stay ahead of the curve—whether it’s optimizing your workplace, enhancing customer experiences, or unlocking AI-powered efficiency. Don’t miss out—register now and take your expertise to the next level!

✨ February 12 - Zoom Workplace Open Office | 🔗 Register Here
Transform the way you work! Join this interactive session to explore how Zoom’s tools can create a seamless, productive workplace. Get insider tips, discover new features, and learn how to maximize the value of Zoom’s workplace solutions.

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

✨ February 13 - Zoom Contact Center Insights: February Product Deep Dive | 🔗 Register Here
Deliver next-level customer service with Zoom Contact Center! This in-depth session will walk you through advanced features and live demos designed to optimize customer interactions and streamline support.

Product Sessions: Inbound Voice, Reporting, Chat & Email, Dialer

✨ February 19 - Zoom AI Companion Open Office | 🔗 Register Here
AI is revolutionizing the way we work—are you ready? Join us to explore Zoom’s AI-powered tools that drive smarter collaboration and enhanced productivity. Don’t miss the chance to experience these cutting-edge innovations firsthand!

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

✨ February 26 - Business Services Open Office | 🔗 Register Here
Take your business operations to the next level! This session will deep dive into Zoom’s business solutions, helping you streamline workflows, boost efficiency, and enhance customer engagement.

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

Interested in other webinars, live product trainings or on demand content? Visit the Digital Customer Success Hub to learn more.