Level up your Zoom skills this November! Join our upcoming sessions to get expert tips, discover new features, and learn how to make the most of Zoom — all in one month.

Here’s what’s in store for you:

📆 November 5: Zoom Workplace Open Office — See how Zoom’s tools can transform your workplace into a more productive and collaborative environment. Get all your questions answered!

📆 November 12: Zoom Phone Open Office — An open Q&A space to learn best practices, optimize call management, and streamline your workflows. Bring your questions!

📆 November 13: What’s New at Zoom — Stay updated on the latest innovations and feature releases, including highlights from Zoomtopia. Explore what’s new across the Zoom platform!

📆 November 19: Zoom AI Companion Open Office — Discover how Zoom AI Companion enhances workplace efficiency and collaboration. Join the discussion and get your questions answered!

Don’t miss out—reserve your spot today and take your Zoom skills to the next level!

For more live and on-demand training opportunities, visit our Customer Success Hub.

- Zoom Digital Customer Success 🌟

Hi Everyone,

I'm leading a project to roll out Zoom telephony across a UK Council. The Voice and Contact Centre deployment has gone like a dream and now we started to move on to pushing out the Email part of ZCC. However we have hit an issue. When an agent tries to look back through an email thread with a customer/resident, the emails in the thread are sometimes repeated and also mixed up in terms of the times they were sent. Has anyone here deployed the Email part of ZCC yet. Would you be willing to share your experience?

新しいテクノロジー ソリューションとそのプロバイダーの評価に負担を感じている人はたくさんいます。 複数のベンダーを調査して、そのサービス内容やメリットを把握するという作業は、それ自体が仕事になり得るのです。幸いにも Gartner® は最新テクノロジー ソリューションの詳細な分析によってこのプロセスを簡素化し、競合各社の中で一歩先を行くベンダーを認定しています。Gartner® Magic Quadrant™ の年次報告書では、特定市場のエンタープライズ テクノロジー プロバイダーに関する貴重なインサイトを提供しており、ビジョンの完全性と実行力についてさまざまなプロバイダーを測定しています。

Zoom は、2023 年度 Gartner Magic Quadrant UCaaS（Unified Communications as a Service）部門で、世界のリーダーに 4 年連続で選出されました。Gartner 認定は、Zoom UCaaS サービス（Zoom Team Chat、Zoom Phone、Zoom Meetings、Zoom Whiteboard、AI など）のイノベーションに対する弊社の継続的な取り組みを評価いただいた結果だと考えています。

Zoom は、Zoom Intelligent Director、Zoom Meetings（スマート レコーディング、ヒューマン アバター、自動化サポート）、Zoom Phone（サバイバビリティ、新しいダッシュボード、国際的な拡張）などのソリューションに対する重要な機能強化、そして Zoom Mail、Zoom Calendar、Zoom Scheduler のリリースが Magic Quadrant の評価につながったものと確信しています。

Zoom の最高事業成長責任者である Graeme Geddes は「Gartner Magic Quadrant UCaaS 部門のリーダーに 4 年連続で選出いただいたことを光栄に思います。これは優れた UCaaS 体験を提供するため、継続的に取り組んできた成果と感じております。Zoom プラットフォームのイノベーションと進化を継続するにあたり、今後もお客様が抱える本質的な問題の解決や無限に広がる人同士のつながりの実現に、誠意を持って対応してまいります」と述べています。

Zoom の​ UCaaS プラットフォームがあれば、チームはいつでもどこからでも必要な時にコミュニケーションを取り、コラボレーションすることができます。550 万件を超えるライセンス販売（2023 年度に達成）という Zoom Phone の輝かしい実績が示すように、Zoom は今年度、ユニファイド コラボレーション プラットフォームの進化を加速させました。現在、Zoom では同様の戦略を Zoom Contact Center に対して実行しています。この戦略は 2023 年度初頭に開始され、本サービスの機能や連携を大きく拡張させました。

Zoom のスマート AI アシスタント、Zoom AI Companion は、生産性を高め、チームメイトとのつながりやコラボレーションを維持し、スキルを強化することで、個人の能力強化をサポートします。AI により人々はスムーズに業務を進行できるようになるため、Zoom はすべての人が AI のメリットを享受すべきと考えています。このような理由から、AI Companion は Zoom ユーザー アカウントの有料サービスで、追加料金なしでご利用いただけるようになっています。

Zoom の AI 搭載型会話インテリジェンス ソリューション、Zoom Revenue Accelerator が役立つのは、会話インテリジェンスを商談へと簡単に組み込めるからです。会話インテリジェンスでは、AI を使用して商談データを分析し、有益な情報（見込み顧客が特定の競合他社について言及する頻度など）を活用して営業担当者をサポートすることで、チームに新たなレベルのインサイトをもたらします。

2023 年度 Gartner Magic Quadrant UCaaS 部門の世界リーダー選出に関するレポート全文をぜひご覧ください。Zoom が UCaaS プロバイダーのリーダーに選出された理由がおわかりいただけるかと思います。

出典:

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 28 November 2023

免責事項:

ガートナーは、自社の研究出版物に記載されているベンダー、製品、サービスを支援しないだけでなく、ユーザーに対して、最高評価やその他の称号を得ているベンダー選ぶよう助言することはありません。Gartner の調査出版物は、Gartner の調査組織の意見から構成されたもので、事実を陳述したものと解釈すべきではありません。ガートナーは、明示・暗示に関わらず、特定の目的による市場性または適切性の保証を含め、研究に関する一切の保証を拒絶します。

GARTNER は米国の Gartner, Inc. と米国内外の関連会社の登録商標およびサービスマークであり、MAGIC QUADRANT は同組織の登録商標に該当します。ここでは許可を得た上で使用しています。

以下、原文の投稿をご参照ください：
https://www.zoom.com/ja/blog/zoom-2023-gartner-magic-quadrant-ucaas-leader/

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month.

Check out the full lineup here:

📆 October 1:  Zoom Workplace Open Office - Designed to showcase how Zoom’s tools can transform your workplace into a productive environment and get all your questions answered!

 

📆 October 8: Zoom Phone Open Office - Open space to ask questions, learn best practices, and discover how to optimize your call management and workflows. Bring in your questions!

 

📆 October 9:  What's New at Zoom - Discover everything new Zoom released in September, including a Zoomtopia recap, a must-see!

 

📆 October 15:  Zoom AI Companion Open Office - Dive into the value of Zoom AI Companion and its pivotal role in enhancing workplace efficiency and collaboration and have your questions answers!

 

📆 October 22:  Zoom Contact Center Open Office - Explore contact center offerings and ask lots of questions!

 

📆 October 29: Zoom Workplace: Admin & User Best Practices - Learn how to get the most out of Zoom Workplace—from Meetings and Team Chat to Zoom Phone, Mail, Whiteboard, and more. 

 

For more events, including live and on-demand training, visit our Customer Success Hub.

 

Don’t miss out—reserve your spot and take your Zoom skills to the next level!

 

- Zoom Digital Customer Success 🌟

 

While trying to install Zoom Workplace I encountered MANY comments from disappointed users.  I spent some 15-20 hours over several days as I tried to follow Zoom's recommended installation procedures.I did not achieve any success until I stepped away from the problem for a while and tried to figure out what was unique about my situation.  I have 3 computers running Zoom (actually 5) but only 3 were involved in this issue - 1 HP Notebook running Win 10 and 2 HP Notebooks running Win11.  The installation on #3 (Win 11) was the big problem.   All 3 had been working fine until I had a problem with #3 and I was forced to uninstall / re-install Zoom Workplace from scratch.

The attached PDF tells the long story of the various failed attempts in trying to get 64-bit Zoom Workplace installed and how I abstracted to figure out that it was not my problem, nor was the computer's configuration damaged - it was Zoom's installation instructions and procedures that really need to be improved.

The short version (workaround) is pretty simple, but it took multiple uninstalls/re-installs, running SFC, DISM, CCleaner, AVIRA, Malwarebytes,  Chkdsk, Memory Diagnostics, and many other actions to figure out there was nothing wrong with the computer and that I was not doing anything wrong - several aspects of the Zoom Workplace Installation procedures are misleading.

1. Download BOTH 32-bit and 64-bit versions of Zoom Workplace (in separate folders);
2. Run CleanZoom (instead of excellent uninstallers like REVO) because the Zoom uninstall/re-install procedures will setup the proper changes to the firewall settings and remove MOST (but not all) the registry entries;  Running REVO (or other uninstallers) may result in issues with user access, permissions and Firewall rules, so use Clean Zoom instead.
3. FIRSTLY, install the 32-bit version first (DO NOT install 64-bit until later) - 32-bit Workplace will install and then launch and you will get a warning that this version will become obsolete in December 2025.
4. STOP - There will be a link on the screen implying that clicking that link will download Workplace 64-bit.  DO NOT CLICK this link because it will download Workplace download 32-bit AGAIN and you will be stuck in an infinite loop of installing Workplace 32-bit.
5. SECONDLY, Kill Zoom Workplace 32-bit and install the 64-bit version you have already downloaded in a separate folder - 64-bit Workplace will install and then launch and you will be all set, but I recommend TWO more steps.
6. Run CCleaner or some other reputable registry cleaner (the cleaner will find a number of Zoom registry entries)  - DELETE these entries
7. Re-boot your computer (recommended)

NOTE-1: If you are running multiple computers in your environment, Zoom Workplace running on other computers will ask you to validate the identity of the computer on which you just installed/re-installed Workplace.

NOTE-2: If you want to make one last check before moving on, put a shortcut link on the Win11 Desktop and open the Properties TAB and check that the Comment field reads "Zoom workplace" - If you install 64-bit ONLY (and don't first install 32-bit), this Comment will read "Zoom UMX" and Zoom Workplace will launch, but it WILL NOT CONNECT YOU TO MEETINGS.  For for my Win10 notebook, the Properties Comment field is blank.  I'm not going to mess with this installation find out whether a fresh uninstall/re-install will put "Zoom workplace" in the Comment, but I'll surmise that if the Comment field reads "ZOOM DMX" that something is wrong with the installation.

Have fun and you should also have success,

Paul Collins - virtual dance room

Have you been considering whether your organization could benefit from implementing Online Fax services?

Zoom Phone Online Fax is an electronic fax service enabling users to send and receive faxes without a traditional fax machine. It's available for Zoom Phone Pro and various Zoom Workplace plan subscribers. Users can exchange PDF files and utilize features such as auto receptionist and shared line group caller IDs for faxing.

Fax usage is charged per page for certain plans, while others offer unlimited faxing. Currently, the service is limited to US and Canada users and supports only black and white faxes. Users can manage and view their fax logs through the Zoom Workplace app or web portal.

Additionally, Online Fax requires a Zoom Phone Pay-As-You-Go (PAYG) or Prepay plan to be activated.

To enable to disable the Online Fax, please refer to the Knowledge Based Article regarding Enabling or Disabling Online Fax. You may also browse additional Knowledge Based Article about Understanding Online Fax Licensing.