Virtual care is now an integral part of serving clients at The Dorm, a mental health treatment center for young adults. 

The Dorm transitioned from zero to 100% virtual services during the pandemic, and within a few months, resumed in-person care with a hybrid approach — four days a week in person and one day where all sessions happen virtually. Additionally, The Dorm’s founder and CEO, John McGeehan, estimates that between 20% and 25% of clients have chosen an entirely virtual treatment path, which may include individual therapy sessions and remote participation in group therapy sessions taking place at The Dorm.

McGeehan and his team are focused on implementing this new hybrid model of treatment in a way that’s effective for all participants. 

“Everyone was masked in our facilities, so how could we overcome the audio hurdle? How could we set up cameras that weren’t just a 180-degree view but had a 360-degree perspective, so it didn’t matter whether you were remote or in-person?” he asked.

See how The Dorm is approaching hybrid mental health treatment using Zoom Rooms and DTEN devices to create spaces purpose-built for care.

How The Dorm Went Virtual

Before March 2020, virtual treatment wasn’t even on the center’s radar. McGeehan said his team prioritized in-patient care and even had concerns about the effectiveness of treating high-acuity patients online. 

All that changed with the COVID-19 pandemic. The Dorm migrated 900 sessions a week to Zoom meetings, ranging from psychotherapy to life coaching and group therapy.

“We did extensive research on platforms and landed on the Zoom platform largely because of its ability to help us enable a HIPAA-compliant program and its user-friendliness. We pivoted our entire platform to virtual for all sessions, each and every day,” McGeehan said.

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The team members of Gaucho Creative (GC) know they’re part of something special. More than an internship or typical college job, Gaucho Creative provides students at the University of California, Santa Barbara (UCSB) with real-world, portfolio-building experience that can otherwise take years to acquire. 

Founded in June 2020, Gaucho Creative is a student-run, marketing consulting group that began when two students, Devanshi Mehta, and Amy Zhou, recognized a need for more professional marketing opportunities since there was no business school on campus. They discussed their ideas via Zoom Meetings and eventually connected with other interested students to launch the business virtually as an 11-person cohort. 

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Do you have a similar program at your school or university? What Questions or comments do you have? Let us know below!

Check out our recent case study on Healthie, a telehealth and practice management platform that helps connect healthcare professionals to patients.

Founded in 2016, Healthie simplifies practice management for professionals by providing tools for billing and scheduling, increasing provider access to clients through telehealth, and offering a virtual environment to communicate with and educate clients.

Healthie needed a high-quality video communications solution that would integrate easily into their platform across all devices, enable a HIPAA-compliant virtual environment that protects client information, and provide a reliable connection regardless of location.

Thanks to Zoom’s robust API, Zoom was very easy to set up and integrate into the Healthie platform on their web application as well as their iOS and Android apps. Because Zoom was so successful within the platform, Healthie further expanded their Zoom use by deploying five Zoom Rooms and Zoom Webinars.

“Everything we need is already built into the [Zoom] platform … Screen sharing allows providers to share worksheets, test results, or food journals, and helps both parties stay on the same page. Zoom helps providers stay organized as well. They can have multiple meetings from just one account, record sessions, and access information from any device,” says Erica Jain, co-founder and CEO at Healthie.

Currently, around eighty percent of the thousands of providers using Healthie’s platform use Zoom to connect to tens of thousands of clients and patients.

Read the full case study, and make sure to check out other case studies as well. Share your thoughts and questions in the comments below!

As restrictions on social distancing start to ease for educational organizations around the country, our schools and colleges are facing a number of unique challenges. Achievement First, a high-performance charter management organization, has already started thinking about how to address those challenges and provide a well-rounded education while preserving the health and safety of its students and teachers.

Achievement First supervises 37 charter schools across Connecticut, New York, and Rhode Island, and serves 15,000 students with 2,500 to 2,700 teachers and staff members. Marques Stewart, Achievement First’s senior director of network/cloud infrastructure, shared how the organization continued to support its school communities during COVID-19 through the use of Zoom and Neat — and how the technologies will enable learning post-COVID.

Leveraging Zoom + Neat post-COVID

Although the organization plans to support a hybrid model of education for the remainder of the pandemic, Stewart and his teams are already envisioning how Zoom and Neat will be used once all teachers and students return to the classroom.

“One of the ideas we’ve been interested in is using Zoom and Neat for a professional development program,” Stewart said. “With these technologies, we wouldn’t need instructors and staff to travel to multiple regions to reach our schools. We would have a Neat Bar set up in one room in each of our schools, such as the library, and use that space for our professional development program, allowing multiple regions to develop and collaborate without needing instructors or staff to travel to different states.”

Learn more about how Zoom + Neat creates a seamless educational experience for students in the classroom and at home.

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I am about to move my group coaching from Facebook Live  + Facebook groups ➡️ Zoom Meetings + Zoom Team chat + Channels.

Interested in other coaches or Educators who are doing something similar with adult audience

Any advice on what works, how to scale, how to manage multiple cohorts, or any challenges using Zoom platform in this way would be appreciated.   

Calling all Educators! Are you listening? Ok, good.. Today, Zoom released our much anticipated FOCUS mode. That's right, Focus mode is live! This mode will allow all students to ONLY see their teacher, while still allowing the teacher to see all students. This is ideal for exams/tests, as well as socioeconomic disparity in student’s homes. You can turn it on by logging into your web browser client, and navigating down to "in-meeting advanced" in your settings. #education #students #teaching #zoomedu

I specialize in teaching Livescan & Fingerprinting business initiation for private agencies wanting to offer services to the public or within a private agency for the purposes of pre-employment. 

Me especializo en enseñar como iniciar una empresa de Tome de Huellas dactilares, también conocida como Livescan & Fingerprinting a agencias privadas que desean ofrecer servicios al público o dentro de una agencia privada con fines de pre-empleo.

I teach a class online that I am required to monitor that all participants are participating in class for its duration. When I share PPP gallery view displays 6 faces and I have to scroll up and down during session to monitor students. Is there a way to resize so that I can share document and see up to 12 students simultaneously? Thanks