Ever tried pulling off a webinar before? Felt like you were trying to connect with a bunch of distant relatives at a chaotic family reunion? Yep, you've stepped into my realm, friend! 🎉

So, picture this: I'm part of the Zoom squad, and one of the gigs I've got is hosting webinars. But hold up, it's not your typical snooze-fest. Nope, my mission is to make these webinars as lively as a carnival, where I can practically feel the vibes of the audience digging into my content. It's like trying to keep a bunch of energetic puppies focused – a delightful challenge, if you ask me!

Now, here's the golden nugget: BREAKOUT ROOMS have made their grand entrance into the world of webinars! 🎉 Imagine it like this: you're at a super cool party, and you can just zip around the room to different conversation corners. Well, that's exactly what these breakout rooms do for our webinars!

They let us dive headfirst into interactive sessions, where everyone – from the big shots on the panel to the eager attendees – can mingle, brainstorm, and shoot ideas like confetti cannons. And guess what? If you've already mastered the art of Zoom Meetings, this is like second nature. You'll feel right at home, my friend.

And here's the cherry on top: when the breakout extravaganza wraps up, it's a breeze to get back to the main webinar mode. Just a tap, and we're back in control, ready to drop some knowledge bombs in the most engaging way possible. So there you have it, the magic wand that transforms webinars from monologues into a two-way street of awesomeness. Let's make those virtual stages rock! 🚀🎙️

Now here's where you find out more!

Have you visited the Zoom Learning Center (ZLC) lately? If you’re supported by our Customer Success Advisor team, you may notice a few differences!

We have refreshed the English-language homepage for these customers to make onboarding and ongoing learning as easy as possible, including:

• New specialized tracks for administrators and end users
• Banner and static announcements to let you know what’s happening
• Quick access to the latest resources for ongoing learning opportunities
• And more!

Why not refresh the basics by following the Zoom Admin Onboarding learning plan from your Start Your Onboarding page to achieve your onboarding certificate? Be sure to pass this information on to your end users as well, so they can experience the Zoom User Onboarding learning plan created specifically for them!

Caring for You is an award-winning nursing agency who had a rapid period of growth during the pandemic and needed a solution that would scale with them. They were also looking for a solution to accommodate the nurses in rural areas who need a reliable phone and conferencing solution.

After success with Zoom Phone, they quickly turned to Zoom Contact Center to up-level how their customers’ experience with their agents. The transparent reporting and ability to monitor and measure interactions translated into greater efficiency and an overall better experience for both agents and customers.

As an organization built around helping others, Caring For You uses the convenience of Zoom’s all-in-one communications and collaboration platform to help create a more relaxed atmosphere for agents to serve their clients. 💙👩‍⚕️

Read more of Caring for You's customer story here: https://explore.zoom.us/en/customer_stories/caring-for-you/

The Virtual Background feature allows you to display an image or video as your background during a Zoom meeting, which can provide you with more privacy or a consistent and professional look for a presentation. Depending on the device you are joining the meeting with, you can use the Virtual Background feature with or without the use of a green screen behind you, with the system requirements being higher for virtual background without a green screen.

How to turn on your video and add a virtual background

DESKTOP

• If the host has requested video be on by default, you will be prompted with a video preview. This allows you to see your current video and decide to join the meeting with or without video. Click Join with Video.
• While you’re in a meeting, click Start Video / Stop Video in the bottom-left corner of the meeting controls toolbar as needed to control your video.
• (Optional) Next to Start Video / Stop Video, click the up arrow icon 🔼 to change any of your video settings, such as picking a different camera or choosing a virtual background. If you select a new background, it will automatically change in the meeting.

MOBILE

• If the host has requested video be on by default, you will be prompted with a video preview. This allows you to see your current video and decide to join the meeting with or without video. Click Join with Video.
• While you’re in a meeting, click Start Video / Stop Video in the bottom-left corner of the meeting controls toolbar as needed to control your video.
• (Optional) Next to Start Video / Stop Video, click the up arrow icon 🔼

   

   to change any of your video settings, such as picking a different camera or choosing a virtual background. If you select a new background, it will automatically change in the meeting.

Reference Article : https://support.zoom.us/hc/en-us/articles/210707503-Changing-your-Virtual-Background-image

I'm guilty. 

Guilty of making a bad assumption.  Based on the large number of posts in the Zoom Community about "I paid for a Pro account but I'm still not Licensed and my meetings get cut off at 40 minutes," I had made the assumption that Zoom does not automatically assign a newly-purchased Pro license to the owner and sole user on an account.

Yesterday, while recording some screen captures for an upcoming video I'm creating, I discovered -- much to my surprise -- that the account I purchased while recording did in fact get assigned to the owner and only user on the account.

And yet, the "New license not assigned" posts continue to come in!

The question I'm now researching is, "Under what conditions does Zoom do the automatic license assignment, and when does it not do the license assignment?"  I've done a quick review of the latest posts, and one or more of these situations seem to be present in many of them:

1. The user previously had a Pro account, which lapsed, was cancelled, or otherwise interrupted, and the user has renewed their license subscription.
2. The user has been on a Basic account for a very long time -- perhaps years -- and has recently decided to move to a Pro account.

In some cases, it appears that there is indeed a glitch in the application or recognition of the License that can only be fixed on the back end by Zoom Support.

I've developed a macro to provide this information to most posts with these issues:

(Don't know what a macro is on your Community profile?  You're missing out!)

You need to assign your newly purchased license to your user account. See this web page for assistance:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

Follow these steps taken from the article:

1. Sign in to the Zoom web portal at https://zoom.us.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
4. Click Edit at the end of the user row. This will open a window.
5. Choose the User Type to assign, selecting Licensed.
6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
7. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
8. Click Save.

The license is now applied to your user account and you can use it immediately.

If this does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

If you have any insight or opinions on why these situations of "New license not assigned" continue to occur, I'd like to know!  Maybe the automatic assignment process can be tweaked to reduce the number of posts with this issue.

¿Sabías que Zoom tiene su propio Centro de Aprendizaje y que es GRATUITO? ¡Pues, cómo lo oyes! En nuestro Centro de Aprendizaje (ZLC, por sus siglas en inglés) podrás encontrar cursos actualizados de todos los productos de Zoom, no tienes más que suscribirte a los cursos que te interesan y completarlos a tu ritmo. Al final del curso obtendrás un certificado digital confirmando que has superado el curso con éxito. Si tienes un equipo a tu cargo o te encargas de las capacitaciones de los miembros de tu empresa, esta es una manera sencilla de tener a toda la plantilla que usa los productos de Zoom bien entrenada. 

He trabajado en el pasado con un par de organizaciones de carácter internacional, con oficinas tanto en América del norte como del sur, mediante nuestro Centro de Aprendizaje han conseguido superar barreras lingüísticas y logísticas que hubiesen supuesto un gran reto para los equipos de RR.HH de ambos continentes. ¡Y todo esto ofrecido por Zoom de manera gratuita!

Os animo a echarle un vistazo y compartir con nosotros vuestra experiencia. Os dejo un vistazo rápido al nuevo sistema de selección de catálogos para diferentes idiomas:

¿Preparado para tu próxima aventura en Zoom? ¿Qué curso vas a elegir en el Centro de Aprendizaje de Zoom?

 ¡Un saludo Zoomeros!

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Did you know that Zoom has its own Learning Center and that it is completely free? Well now you do! In our Zoom Learning Center (ZLC) you will find updated training courses for all our products. You only have to subscribe to the courses that are more appealing to you and complete them at your own pace. At the end of the training you will receive a digital certificate showing successful completion of the course. If you are managing a team or you are in charge of your organization's training, this is an easy way to have all your staff well trained and up to speed on Zoom’s products.

In the past I have had the luck to work with several organizations that have offices both in North and South America, through our Zoom Learning Center they managed to overcome language and logistic obstacles thus saving substantial time as well as expenses to their HR team. And all this thanks to our free to use Zoom Learning Center!

I highly encourage you to check it out and share with us your experience. Also, check out the new fast language catalog access functionality:

Ready for your next learning adventure with Zoom? What course will you choose next in the Zoom Learning Center?

Happy Zooming!

Hi,

I am new to Zoom and have a question I am hoping someone can help me answer!? 🙂

I am working for a school that uses Zoom for some of its digital classes. In this case we would like to have pre-assigned set groups for every week, but in the beginning of the class we also want the option to have randomly selected groups in the breakout rooms. Is there a way where you can use both these functions? If yes - how?

Also, is it possible to share and save documents  in the "set group" breakout rooms? 

Thank you so much in advance,

Carolina

Zoom IQ enables you to enhance productivity, shorten deal cycles, and improve revenue predictability with actionable insights directly from your Zoom Meetings and Zoom Phone customer interactions.

Here are some of the reasons people love Zoom IQ:

Sales and Revenue Leaders

Provide actionable feedback
Reduce anecdotal feedback and quickly identify areas for improvement using post-meeting analysis that includes transcription highlights as well as sentiment and engagement scores.

Understand sales deals better
View sales deals by stage, size, teams, opportunity name, and use analytics for the number of interactions, competition, and customer sentiments to identify sales improvements.

Forecast more accurately
Digestible, aggregated insights integrated into your CRM give context on your sales funnel, highlight deals that need attention, and identify pipeline trends.

Stay on top of the critical moments in your business
Track words and expressions across customer conversations and get proactive alerts that help assess opportunity health, gather competitor intelligence, or help ensure products are effectively positioned.

Sellers

Cut the noise, focus on selling
Reduce the burden of tasks like note-taking, adding information to the CRM, or capturing the next steps and spending more of time connecting with customers.

Get better faster
Review meetings and calls faster and get better continuously with insights such as talk-listen ratio, talking speed, sentiment analysis, and more.

Eliminate customer knowledge gaps
Leverage an easy-to-search source of truth in all your customer conversations that simplifies preparing for sales calls, onboarding accounts, and collaborating across the revenue team.

Marketing and Sales Enablement

Replicate best practices and onboard sellers faster
Showcase sales best practices with curated playlists of recording snippets to get new sellers up to speed faster and provide more impactful training.

Evaluate your marketing messages faster
Give your marketing teams access to your sales calls to understand which messages are working and which are not.

Improve your competitive strategy
See which competitors are mentioned the most, why you’re winning or losing against them, and what sentiments are commonly associated with them.

Learn more about Zoom IQ here!