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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Resolved! Server Error on zoom learning center

HI there, I am unalble to access any courses on the Zoom Learning Center. I keep getting a toast message saying server error. I have tried both chrome and edge. Yesterday I was able to complete my courses without any issues. Today it will not load an... Show more

HI there, 

I am unalble to access any courses on the Zoom Learning Center. 

 

I keep getting a toast message saying server error. I have tried both chrome and edge. Yesterday I was able to complete my courses without any issues. 


Today it will not load any of the content for these courses and returns "server error" 

 

  1. https://learning.zoom.us/learn/course/internal/view/elearning/15/JoiningandNavigatingaZoomMeeting
  2. https://learning.zoom.us/learn/course/internal/view/elearning/143/Sharing&Annotation

    Please help! 

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Zoom Contact Center Customer Story: AVI SPL

AVI SPL’s contact center team of 200 spread across seven countries, providing 24/7 support for over 26,000 service cases for their 3,000 unique customers was struggling with their analog customer care tool. After review multiple CCaaS providers, they... Show more

AVI SPL’s contact center team of 200 spread across seven countries, providing 24/7 support for over 26,000 service cases for their 3,000 unique customers was struggling with their analog customer care tool. After review multiple CCaaS providers, they chose Zoom Contact Center and in the process realized $70K+ in cost savings.

 

Because many of the AVI SPL agents already used Zoom Phone and Zoom Meetings, they were familiar with the interface and now have one integrated contact center portal. Agents got up and running and quickly saw results. Their team was able to improve NPS by 5% and now having video capabilities native in the solution helped their team see a 10% reduction in their resolution time.

 

AVI SPL already is seeing success with ZCC and this is only Phase One. They are currently in Phase 2 of their implementation where they are rolling out ZVA as well as features for ZCC to continue improving agent productivity such as email routing, SMS messaging, automated and agent-based chat, self-service, and the incorporation of more AI-powered tools! 👀

 

📖 Read the full story on AVI SPL's journey with Zoom here


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Zooming Into the Future: Revolutionize Your Fax Experience with FaxSIPit's Zoom App

In the fast-paced world of virtual meetings and digital collaborations, FaxSIPit takes your faxing experience to the next level with its innovative Zoom App. Say goodbye to clunky fax machines and hello to a seamless, unified interface that not only ... Show more

In the fast-paced world of virtual meetings and digital collaborations, FaxSIPit takes your faxing experience to the next level with its innovative Zoom App. Say goodbye to clunky fax machines and hello to a seamless, unified interface that not only simplifies your workflow but adds a touch of humor to your faxing endeavors.

 

Boosting Your Fax Game with FaxSIPit's Zoom App

FaxSIPit doesn't just fax; it elevates your productivity game. Let's dive into some common scenarios where FaxSIPit's Zoom App shines:

  1. Unified User Interface Magic:

    • Ever wished your faxing, Zoom meetings, and chats could coexist harmoniously? FaxSIPit makes it happen! Transition effortlessly between Zoom meetings, calls, and chats—all while keeping track of your fax messages.
  2. Fax Power Where You Need It:

    • Imagine having the power of a fax machine at your fingertips, wherever you are. FaxSIPit makes it possible. Downloadable PDFs for annotations and signatures? Check. Support for multiple document formats? Absolutely.
  3. Cost-Cutting without Compromise:

    • FaxSIPit isn't just about fancy features; it's also about reducing costs. Bid farewell to outdated fax technology with TLS. No more need for T.38 and POTS lines—just streamlined efficiency.
  4. Security that Speaks Volumes:

    • Security isn't a laughing matter, but FaxSIPit ensures compliance with a touch of humor. From HIPAA to GDPR, our technology supports various security and privacy regulations, ensuring your faxing is as secure as it is entertaining.

Why FaxSIPit? Because Fax Can Be Fun!

FaxSIPit's Zoom App isn't just a tool; it's a game-changer in the world of virtual communication. Say goodbye to administrative headaches and hello to a more efficient, secure, and downright enjoyable faxing experience. Embrace the future with FaxSIPit and redefine the way you fax in the Zoom era!

 

Want to find out more? Check out this video clip and article.

 

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Las herramientas de Zoom. Recopilación Temporada 1

A finales de 2023 hemos repasado o descubierto algunas de las herramientas que Zoom ofrece para sus Reuniones y Webinarios. Con el espíritu de hacer el contenido más accesible, hemos creado está entrada en la Comunidad recopilando todo lo comentado h... Show more

A finales de 2023 hemos repasado o descubierto algunas de las herramientas que Zoom ofrece para sus Reuniones y Webinarios. Con el espíritu de hacer el contenido más accesible, hemos creado está entrada en la Comunidad recopilando todo lo comentado hasta la fecha y combinando todos los videos instructivos creados con Zoom Clips en un solo lugar.

Les dejo el “Megapost” de la primera Temporada de “Las herramientas de Zoom”. Muchas gracias a todos los que han participado, aportado ideas y compartido opiniones. ¡Espero verles a todos en la siguiente temporada!



Episodio 1: La sala de Espera: una herramienta fundamental

La Sala de Espera es una herramienta fundamental para su Reuniones de Zoom. Lo primero de todo y más importante es que se trata de una función de seguridad que nos permite filtrar aquellas personas que queremos que se unan o no a nuestra Reunión. Además de esto nos puede servir como una breve plataforma de marketing para anunciar campañas, productos o eventos de su organización gracias a la posibilidad de incluir un soporte audiovisual. Todo esto está disponible de manera sencilla para todos los usuarios con una licencia de Zoom.

Echémosle un vistazo a la Sala de Espera en este breve vídeo creado con Zoom Clips:


AnderV_0-1704838813125.png


Episodio 2: Preguntas y Respuestas: una función para despejar las dudas en Reuniones y Webinars

La función de Preguntas y Respuestas nos permite tener un espacio dedicado a estas tanto en nuestras Reuniones como Webinars. Si bien el chat durante las Reuniones nos puede servir para que los participantes hagan sus preguntas, también puede acabar siendo un poco caótico. De hecho, suele ser frecuente durante los Webinars que queramos tener un entorno más controlado que lo que permite el chat y por lo tanto deseemos tenerlo desactivado. Es en estas situaciones donde la herramienta Preguntas y Respuestas entra en juego, permitiéndonos tener un entorno completamente controlado por el anfitrión donde las preguntas pueden ser públicas, anónimas o solo visibles una vez hayamos respondido a las mismas.

Para aprender más sobre Preguntas y Respuestas, echémosle un vistazo al siguiente video creado con Zoom Clips: 

AnderV_1-1704838912703.png




Episodio 3: Votaciones y Cuestionarios: promueve la participación en tus Reuniones y Webinarios


Las Votaciones y Cuestionarios nos permiten que los participantes de nuestras Reuniones y Webinarios participen dando su opinión, respondiendo a una batería de preguntas, proveyéndonos de datos, etc. Las posibilidades son extremadamente variadas.

La posibilidad de crear nuestras Votaciones y Cuestionarios con antelación y guardarlos como plantillas para su futuro uso nos da una gran flexibilidad. Además una vez se haya completado la Votación durante la Reunión, podemos descargar los resultados y así poder tratarlos más tarde. Otra de las opciones que nos permiten las Votaciones es que, los participantes sean divididos en Salas de Grupo Pequeño conforme a sus respuestas.

Por último mencionar la función de Cuestionario, que nos permite transformar la Votación en un test donde podemos asignar respuestas correctas a cada pregunta. Esto puede ser muy útil, por ejemplo, para docentes que quieren hacer un pequeño muestreo del conocimiento de los alumnos.

Para aprender más sobre Votaciones y Cuestionarios, echémosle un vistazo al siguiente video creado con Zoom Clips:

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Episodio 4: Control de Diapositivas: haz que tus presentaciones en equipo sean más dinámicas

¿Cuántas veces hemos tenido que realizar o atender una presentación en equipo en la cual se usan diapositivas/transparencias? Y ¿cuántas veces hemos oído “pasa a la siguiente”, "¡espera!" o “vuelve a la anterior”?

Ahora nos podemos ahorrar estás frases que pueden variar desde lo monótono hasta dar una impresión de descoordinación a potenciales clientes y socios.  Dar el control de las diapositivas a los asistentes de una Reunión de Zoom o a un panelista en un Webinario nunca ha sido más sencillo.

Para aprender más sobre cómo Compartir el Control de las Diapositivas, echémosle un vistazo al siguiente video creado con Zoom Clips:

AnderV_3-1704839067509.png

 

 

Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Y si tienen temas que quisieran ver abordados de esta manera, déjenos sus ideas en los comentarios!

¡Hasta la próxima!

 

 

 


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Conquer App Overload with Zoom Mail & Calendar

Do you feel like you're constantly switching between apps? You're not alone. The average user juggles nearly 1,200 app and website toggles each day*, splintering our focus and efficiency. But what if you could streamline your workflow, keeping everyt... Show more

Do you feel like you're constantly switching between apps? You're not alone. The average user juggles nearly 1,200 app and website toggles each day*, splintering our focus and efficiency. But what if you could streamline your workflow, keeping everything you need in one place?

 

Zoom Mail & Calendar is your one-stop shop for communication and collaboration. Connect your existing Gmail or Microsoft 365 account to the Zoom platform you already know and love. No more jumping between apps to check emails, schedule meetings, or join calls.

 

Here's how Zoom Mail & Calendar elevates your workday:

  • Keep it All in Zoom: Streamline your digital life by merging your email, calendar, and Zoom tools into one seamless dashboard.
  • Meetings Made Easy: Schedule and join Zoom meetings directly from your inbox or calendar, ditching the back-and-forth emails and frantic calendar hunting.
  • Teamwork Simplified: Seamlessly share emails with Zoom Team Chat channels, keeping everyone in the loop and conversations flowing.
  • Phone at Your Fingertips: Schedule Zoom Phone calls right from your calendar, ensuring your communication tools are always at your side.
  • Accessibility Everywhere: Work wherever you are! Zoom Mail & Calendar syncs across desktop and mobile devices, granting you the flexibility you need to stay productive.

 

Plus, it's free for Zoom users! No need for additional subscriptions or complicated setups. Simply download the latest Zoom client and unlock a world of streamlined communication and collaboration.

 

Ready to escape the app juggling frenzy? Embrace the power of Zoom Mail & Calendar and experience a workday that's focused, efficient, and simply better. So ditch the app fatigue and say hello to a workflow that works for you, not against you.

 

Get started with Zoom Mail & Calendar today and unlock the freedom of a unified workday!

 

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I need help with my clinic going to zoom phone system.

I have my own zoom account and now the clinic I work at part time is moving their phone system to their zoom account.  How do I get access to their phone system and still separately keep my own zoom account?

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The evolved Zoom Phone add-on

I was with an account review with the client. In our discussion, the client shared their current challenges, specifically the need to track real-time and historical analytics for all call queues. Their goal is to maintain a vigilant eye on workforce ... Show more

I was with an account review with the client. In our discussion, the client shared their current challenges, specifically the need to track real-time and historical analytics for all call queues. Their goal is to maintain a vigilant eye on workforce dynamics, allowing them to respond swiftly to changing requirements. What stands out to me about their solution is the harmonious integration of team SMS and the incorporation of the floating widget, resulting in a seamless fusion of features that feels like a combination of the best elements from different realms.

 

The appeal lies in the ability of their solution to simultaneously address the imperative for immediate insights into call queues and the convenience of team communication through SMS. The floating widget adds an extra layer of user-friendly functionality, contributing to an overall experience that truly encapsulates the advantages of both worlds of Zoom Phone and PowerPack.


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Zoom not auto updating on MSI installs

We have installed Zoom with the MSI installers and set them to automatically update.Zoom recently pushed out an update that did not auto install and it required admin privileges to install the update so IT had to be called and install the update on a... Show more

We have installed Zoom with the MSI installers and set them to automatically update.

Zoom recently pushed out an update that did not auto install and it required admin privileges to install the update so IT had to be called and install the update on a multitude of PCs, laptops, and other devices.

Why would this update not auto-install and require admin privileges?


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Control de Diapositivas: haz que tus presentaciones en equipo sean más dinámicas

¿Cuántas veces hemos tenido que realizar o atender una presentación en equipo en la cual se usan diapositivas/transparencias? Y ¿cuántas veces hemos oído “pasa a la siguiente”, "¡espera!" o “vuelve a la anterior”? Ahora nos podemos ahorrar estás fras... Show more

¿Cuántas veces hemos tenido que realizar o atender una presentación en equipo en la cual se usan diapositivas/transparencias? Y ¿cuántas veces hemos oído “pasa a la siguiente”, "¡espera!" o “vuelve a la anterior”?

Ahora nos podemos ahorrar estás frases que pueden variar desde lo monótono hasta dar una impresión de descoordinación a potenciales clientes y socios.  Dar el control de las diapositivas a los asistentes de una Reunión de Zoom o a un panelista en un Webinario nunca ha sido más sencillo.

Para aprender más sobre cómo Compartir el Control de las Diapositivas, echémosle un vistazo al siguiente video creado con Zoom Clips:

AnderV_0-1703103949062.png


Es importante tener en cuenta la compatibilidad de esta herramienta, ya que funciona únicamente con:

  • Keynote
  • Google Slides (en modo Presentación, en modo Vista de presentador no es compatible)
  • Microsoft PowerPoint
  • Office 365 PowerPoint

Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Hasta la próxima!


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🆕 Introducing the Zoom Guided Tour!

How many times have you heard “Wait, Zoom does more than meetings?” How many times have you started to respond with “Yup. That’s right. Zoom is a full-fledged communication and collaboration platform” What if you had a simple way to share the power o... Show more

How many times have you heard “Wait, Zoom does more than meetings?” How many times have you started to respond with “Yup. That’s right. Zoom is a full-fledged communication and collaboration platform

 

What if you had a simple way to share the power of Zoom with your network? Now you do with the Zoom Guided Tour

 

The Guided Tour is a website full of click-through product vignettes from Zoom's Core Communication, Employee Experience, Customer Experience, Developer, and AI offerings. The Zoom Guided Tour helps people understand the value Zoom provides before they use Zoom products.

 

Zoom Guided Tour does it all! ⤵️

  • Provide a self-guided forum for customers and prospects to easily see how Zoom’s platform and products come together to drive value for them.
  • Create demand through campaigns, nurture programs, sales, events, and digital.
  • Educate and enable our customers, prospects, and partners on Zoom offerings.

 

We launched with 25 tours. And we are already working on the next phase of the project to introduce segment focused tours, personalization, integrated demo requests, and easy entry to the buy-flow too.

 

➡️➡️ Check it out today at https://guidedtours.zoom.us/


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Community Moderator | Employee
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