La Sala de Espera es una herramienta fundamental para su Reuniones de Zoom. Lo primero de todo y más importante es que se trata de una función de seguridad que nos permite filtrar aquellas personas que queremos que se unan o no a nuestra Reunión. Además de esto nos puede servir como una breve plataforma de marketing para anunciar campañas, productos o eventos de su organización gracias a la posibilidad de incluir un soporte audiovisual. Todo esto está disponible de manera sencilla para todos los usuarios con una licencia de Zoom.

Echémosle un vistazo a la Sala de Espera en este breve vídeo creado con Zoom Clips: https://zoom.us/clips/share/6U9C46Vqj-baPIyK802c90FA7eFJT33wdURGEpGXRpgefyakKZ31g6qTh6c7DYfdehv8jRG-vAdfrHYGgWlhfqJG.T9h1RZ8ZnxzB9oei 


Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Hasta la próxima!

Hola,

Estoy desarrollando una clínica psicológica online. Quiero integrar las citas online con Zoom a través de su API y que cada vez que se haga una reserva a través de la web se creen automáticamente los enlaces.

Actualmente voy a utilizar https://wpamelia.com/configuring-zoom/ pero tengo dudas sobre qué tipo de plan de Zoom necesito.

Los requisitos es que puede haber varios profesionales a la vez haciendo terapia a través de Zoom en diferentes reuniones.

Un saludo.

Ever miss the feeling of being in the office without leaving your home? 🏠 Are you tired of the same old boring meetings? 😴 Do you want to find a way to connect with your team and boost productivity? 📈 

Then you need to try Zoom Huddles! 🚀

Zoom Huddles are small, informal video meetings that can be used for a variety of purposes. 🗣️

They are a great way to:

• **Brainstorm ideas and generate new solutions.**💡
• Resolve problems and make decisions quickly. 🔨
• Check in with team members and make sure everyone is on track. ✅
• Share knowledge and expertise. 🎓
• Provide customer support. 🦸‍♀️

Why should you use Huddles over Meetings? 🤔❓
Zoom Huddles replicate the 'working alongside' aspect of an open office, allowing you to seamlessly transition between meetings and conversations without losing your virtual workspace.

Will Huddles replace Zoom Meetings?

No. Zoom Huddles seamlessly integrate into Zoom's existing suite of tools, offering a distinct virtual coworking space for spontaneous collaboration and fostering a sense of camaraderie among distributed teams.

What are the different views in Huddles?

Zoom Huddles offer two viewing options: expanded view for active participation and minimized view for passive monitoring.

Here are some additional benefits of using Zoom Huddles:

• They are a great way to build relationships with colleagues. 💯
• They can help you to brainstorm ideas and get quick feedback. 🧠
• They can help you to check in with team members and make sure everyone is on the same page. 👥
• They are a great way to get quick answers to questions. ❗
• They are a great way to share updates and information with team members. 📢

Try Zoom Huddles today and see how they can transform your team! 🏆

Enable Zoom Huddles for Your Account

TLDR Version of this Post in YT

This week I had an extremely interesting strategic conversation with an Association Management firm that stood out to me. Apart from their own account, they are also managing 34 individual Zoom accounts. With this work setup, their team heavily relies on the Zoom Team Chat.  Zoom Team Chat allows both free and paid users to streamline communications between team members and external Zoom users with instant messaging integrated to the Zoom platform. For them, this is a one-stop shop because it helps them keep their distributed teams informed and company culture alive. 

During the session, some of the benefits mentioned were: it’s easy to manage and deploy, improved time-to-employee effectiveness which empowers their staff and offers advanced features and functionality that save time and enhance collaboration.

Also, some of the key features that they’re fond of are the Meet with Video, Zoom Phone Call (for their ad hoc meetings) and Schedule Meeting buttons. Since they are happy with these accessible features, I shared a recently added button which is the Share screen in chat which allows users to click the new Screen Share button to share their screen with another chat user which made them very excited to try.

They’re also leveraging another new feature which is the Continuous Meeting Chat. This allows meeting participants to communicate before, during, and after a meeting by creating a dedicated group chat in Zoom Team Chat for all meeting participants. I also told them that the ability to Schedule a Message is now part of the Team Chat roadmap and they’re really looking forward to utilizing it. Since they are working with various accounts, this upcoming functionality will allow them to schedule a chat to be sent at a later time, to better align with a team member’s time zone, working hours, and OOO plans.

These helpful items really confirmed that Zoom Team Chat is adding value to their subscription and is continuously evolving to meet various customer use cases. It’s definitely not only for instant messaging but a lot more! Truly with Zoom, productivity knows no bounds. Your days will be filled with seamless collaboration, intelligent insights, and boundless opportunities for growth.

Are you using the Zoom Team Chat today? If so, how and what are your favorite features? Join the fun by adding comments and posting your questions below!

Additional Resources:

Getting started with Zoom Team Chat

Maximize Collaboration and Cost Savings with Zoom Team Chat

Zoom Team Chat comparison by platform

How does Zoom Team Chat stack up against Slack and Microsoft Teams?

Using the Team Chat Migration app (Slack Migration tool)

Just in case you've been out of the loop the past few months, Zoom IQ is now "Zoom AI Companion".

I've been in a few conversations with customers recently asking about it. I wanted to share the common objections I usually get.  Note that the following inquiries may or may not be in verbatim. 😁

So Is Zoom AI Companion Skynet in disguise?

Nope. it's a generative AI digital assistant that helps users and their teams do more. Zoom AI Companion is designed to seamlessly integrate with your Zoom experience, offering a range of capabilities that can help you work smarter, not harder. (Props to you if you got the reference 😎)

So it has a new name. Big whoop. It must have the same features as the old Zoom IQ.

Not exactly. Here's a list of what it CAN do:

• Meeting summaries: Zoom AI Companion can generate summaries of your Zoom meetings, even if you didn't record them. This can help you save time and stay on top of what was discussed.
• Chat thread summaries: Zoom AI Companion can also summarize chat threads, so you can quickly catch up on long discussions in chat while you were focused elsewhere.
• Real-time transcription: Zoom AI Companion can provide real-time transcription of your Zoom meetings, which can be helpful for people who are deaf or hard of hearing, or for people who want to follow along with the meeting without having to look at the screen.
• Translation: Zoom AI Companion can translate your Zoom meetings into over 30 languages in real time. This can help you communicate with people from all over the world.
• Brainstorming: Zoom AI Companion can help you brainstorm new ideas by generating text, code, scripts, musical pieces, email, letters, etc. It can also help you to improve your creative writing skills.
• Coaching: Zoom AI Companion can provide you with feedback on your communication and presentation skills in Zoom meetings. This can help you to improve your public speaking skills and become a more effective communicator.

If it's AI then it MUST cost something!

Wrong again! It will be included at no additional cost with paid Zoom user accounts. Because here at Zoom, our goal is to deliver happiness. 

Ooh... So how do I go about activating it?

If your role is Member in your account, you can summon your Account Owner or Admin and share this link on how to Get Started With Zoom AI Companion 

We're really cautious on how Zoom handles our data. (Asking for peace of mind)

We totally understand. Please check this article about How Zoom AI Features Handle Your Data

Try Zoom AI Companion today and see the difference it can make for your work. We encourage you to connect with your Account Executive if you want to discuss your current licensing plans.

I am a volunteer English tutor working with adult learners over Zoom. Today, when I was screen-sharing a Word document, the document/program suddenly started jumping around -- with rapid, jerky up-and-down movement, as well as side-to-side movement in the ribbon/tabs area at the top. I had lost control of the document and could no longer continue reading it with my learner. Can anyone explain why that happened, and how to prevent it from happening in the future?

In the digital age, people want autonomy and the ability to self-serve, making AI chatbots a popular tool in customer experience strategies. In fact, a Morning Consult study found that 67 percent of consumers have used chatbots at least once in the past year and 42% are comfortable using them. The relative ease of use and widespread adoption of virtual assistants and agents make a customer support AI chatbot platform for websites beneficial and cost-effective to meet today’s customers’ expectations.  

What is a customer support chatbot?

A customer support chatbot uses artificial intelligence (AI) and machine learning to answer customers’ questions. AI chatbots are valuable customer service tools, adding a self-service option that allows customers to skip the wait and find the information they need without assistance from an agent. 

From a customer’s perspective, a customer support AI chatbot platform for websites is similar to a live chat tool. However, AI chatbots feature advanced automation so human agents don’t have to take time to respond—the AI chatbot software does. 

The advantages of using a customer support AI chatbot platform for websites

In an era of labor shortages, rising costs, and more customers opting to engage digitally, businesses of all sizes are looking for new solutions for customer support. Call centers that require customers to wait on hold for an agent won’t meet expectations for speed, convenience, and self-service options. 

In fact, a Mindful study determined that a customer’s patience wears thin after five minutes on hold, making it no surprise that Morning Consult reported 85% of consumers say short wait times should be provided as part of a support experience.

Also, adding an AI chatbot to your website allows customers to type their questions in natural language and get an immediate response. Furthermore, because a customer support AI chatbot platform for websites uses information from your knowledge base or help center documentation, all information the chatbot provides is up-to-date, accurate, and on-brand. 

A customer support AI chatbot platform for websites also allows small businesses to level up their service, helping them compete more effectively with bigger companies with more customer support resources. 

Build vs. buy website chatbot software: which is best?

When you add a chatbot to your website to support your customer service team, the next decision you need to make is how to do it. One option is to leverage internal resources with coding skills and user interface/user experience (UI/UX) expertise to create a chatbot for your business. Conversely, you can choose to use chatbot software from a vendor. 

Each option has its advantages. For example, in-house development allows you to design a unique chatbot. However, development takes time and investment, so using a platform from a solution provider can help you implement a chatbot more quickly. 

If you decide to use software from an AI chatbot provider, remember that some building will still be involved to tailor the chatbot to your specific needs. Fortunately, you won’t need developers on your team to use it, however. A platform that includes a visual chatbot builder will make it easier for you to create chatbots to add to your WordPress site or other website platform. 

How do I add a chatbot to my website?

Once you create and test your chatbot, you need to take it live on your website. If you choose a platform from a software provider, you’ll have information on native integrations or using a widget to add the chatbot to your website. 

What to consider when choosing the best customer support AI chatbot platform for websites 

Many companies planning to deploy a customer support chatbot use one from a provider. But it can be a challenge to find the best AI chatbot platform from among dozens on the market. 

These tips can help you evaluate options for your business.

Narrow your search to artificial intelligence chatbots

Not all chatbots are AI-powered with natural language processing capabilities. You may be able to add live chat or a search function to your website, but it won’t deliver the same customer experiences that an AI chatbot can offer. AI enables a chatbot to understand a customer’s intent and sentiment to provide more human-like responses. 

When selecting a chatbot for customer service, research the technology behind it and request a demo to experience the types of experiences it provides firsthand. 

Insist on the ease of a visual chatbot builder

A customer support AI chatbot platform for websites with a visual builder allows you to create chatbots by dragging and dropping elements of a customer interaction into a digital workspace to create a conversation flow. For example, the exchange may start with the question, “What’s my loyalty rewards balance?” You can drag a field in which you enter a response that takes the customer to a page where they can check the status of their loyalty account. You can also create interactions that clarify exactly what the customer is looking for or that request customer feedback. 

The software provider typically trains the AI chatbot platform to understand variations in language and ways a customer can ask a question, enabling interactions in different wording. 

Make pricing about value, not a bargain 

While searching for the perfect chatbot platform for your business, you’ll likely find free trials or free account versions. While this may enable you to deploy a chatbot, these deals may not give you all the features you need, like chat history, automated messages, and unlimited bots. 

Focus on the capabilities included in the packages and choose the one that will provide the greatest value to your support team and your business. Also, keep in mind that 57% of businesses find that chatbots deliver significant ROI. 

(Read how our Zoom chatbot helps us reinvent the customer experience and achieve a cost savings of $13 million every month.)

6 ways to improve customer support with an AI chatbot platform for websites 

Once you have selected the platform, remember these tips to optimize user experiences with the customer support AI chatbot platform for websites.

Add personality

The best customer experiences with AI chatbot platforms come from interactions that incorporate elements of human conversation. Build friendly greetings, thank them for using your website, and use a conversational tone that puts customers at ease. Giving your chatbot a “personality” that complements your brand can improve customer satisfaction. 

Expand integrations, if possible

A chatbot integrated with your knowledge base or help center is valuable. But one that’s integrated with your customer service management, customer relationships management, or ticketing software can deliver even more value to your customers and customer service team. Plan conversation flows and connect customers with the resources they need to create the best experiences possible. 

Plan fallbacks and escalation to human agents

The last thing you want is to trap a customer in a loop that doesn’t give them the information they need. The best AI chatbots include fallbacks that give customers an out, whether directing them to another resource or connecting them with customer service agents. 

When researching AI chatbot platform options, ask, “What if…?” and see how the chatbot responds. 

Test and update

A customer support AI chatbot platform for websites will only provide responses based on the information you give it. Involve your customer service team to determine the best way to respond to customer queries and how to orchestrate customer engagements. 

Your customer service team is also probably best qualified to test the chatbot and help keep it updated, enabling it to provide the best possible responses. 

Analytics 

Even if your evaluation of your chatbot is positive and it appears to work during tests, monitoring its performance in the real world is still necessary. Keep track of the most common customer queries and whether your chatbot gives answers that lead to customer satisfaction. 

Also, establish key performance indicators (KPIs) that will help you gauge chatbot performance, such as how often it responds correctly the first time and how often it needs to escalate requests to agents. If the chatbot isn’t achieving its objectives or performance declines, it’s time for an update or adjustment. 

Customer surveys

A quick way to gauge chatbot performance is to ask your customers. Ask customers to provide a quick rating or a brief comment at the end of each interaction to gather information that can help you measure customer satisfaction and identify potential areas of improvement. 

How Zoom Virtual Agent can help

Customer preferences continue to shift from requesting help from a human agent when they need straightforward answers to questions about products and services. The right customer support AI chatbot platform for websites enables you to offer a self-service tool that can enhance your customer service and allow your support team to work more efficiently. 

Zoom Virtual Agent includes the features you need, such as a visual chatbot builder and conversation flow builder, that make creating a chatbot simple. It also uses natural language processing to give your customers an improved experience. It also provides options to escalate issues to human agents on your team with smooth hand-offs. 

Talk to an expert today to learn how easy it can be to add an AI chatbot to your website. 

Original article posted in Zoom Blog.