Customer Success Forum
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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Desktop Audio non functional

Zoom room functions in all ways EXCEPT it will not transfer the audio from a shared application like a Power Point. So presentation goes along just fine but when the Power Point has sound from say a group of sea lions it will not transfer to the othe...

Quantifying Chat

Does anyone know how to quantify the chat after a meeting to measure student engagement? Ideally, the final document would include the student name and how many times they responded to questions. Content of the chat should be kept so salutations and ...

SAWW by Listener
  • 1 replies


I scheduled a recurring meeting in Canvas; however, when my students try to join us, they say they need a password. I don't have a password so I don't know what is happening. I have been using Canvas for the last two years, I have scheduled my class ...

Visit Zoom at HIMSS 2022 in Orlando, FL!

Visit Zoom at HIMSS 2022 from March 15-18th in Orlando, FL! Expo Hall Hours at Booth 3008 Tuesday, March 15, 10 a.m.–6 p.m. Wednesday, March 16, 9:30 a.m. -6 p.m. Thursday, March 17, 9:30 a.m.–4 p.m. Lunch & Learn Session: 10 Things You Didn’t Know A...

aeudailey by Participant | Zoom Employee
  • 1 replies

Accidentally Selected an Education Account

I am trying to create a Zoom account for my job. I accidentally selected an education account as I am training teachers (I thought maybe there would be teacher specific content). I WILL NOT be working with students. Now, I cannot create the account w...

WDL by Listener
  • 3 replies